SM B.

Great company. I'm from the UK and have ordered from here numerous times. Great for the price and speedy service. I've paid a lot more for less quality from other sites and sure things go wrong - glasses disappeared on delivery as Royal Mail delivered to wrong house. They immediately sent new pair. Can't argue with that.

They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot - were not eager to resolve problems until they saw the review. Then hassled me, and finally got what they wanted as Trustpilot ditched my invited review. A legitimate company doesn't need to expend so much effort negating an honest review. Quality less than rivals - I've tried a few - and prescription not correctly created (or they didn't have proper knowledge of prisms and failed to ask questions). Price was double that of what I eventually received from another supplier. Avoid.

Invited to review SmartBuyGlasses. Quality not there, prescription wrong - or to give them benefit of the doubt they failed to understand it or seek more information as it contained a prism. SmartBuyGlasses begin to hassle me to remove the review. I refuse because, well, by then I'd had a correct, cheaper pair of glasses at far better quality from another (Chinese) company. Since then have purchased many more. Trustpilot removes the review, I rewrite it, pointing out the review was invited so hardly likely to be scammy. That's removed, as is my positive review of the other company. Trustpilot is so easily manipulated buy ilarge companies and presumably get paid for invited reviews that it is a conflict of interest, a waste of consumer time at best, and fraudulent misrepresentation at worst. Plus, for every negative review from these large companies many positive reviews from people with zero review history appear. I have 175 reviews - or had until Trustpilot removed a few.