• Glasses Direct

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Overview

Glasses Direct has a rating of 3.53 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. Glasses Direct ranks 69th among Sunglasses sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
How would you rate Glasses Direct?
Top Positive Review

“Highly recommended for great service and very good value”

r s.
5/24/19

It has never ceases to amaze me how high street opticians still get away with the prices they charge compared to sellers like Glasses Direct. A couple of simple measurements for pupil distance and length of arms, plus a copy of your prescription and within a week or so you will get good quality spectacles by post. Cant fault the service or the product.

Top Critical Review

“Dreadful”

Balcones M.
9/30/23

Ordered then waited for glasses. No acknowledgement or contact whatsoever. Contacted customer service but they couldn't trace me or my order despite money taken from credit card. Shambolic.

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user smb13
3 reviews
0 helpful votes
February 26th, 2024

Great company. I'm from the UK and have ordered from here numerous times. Great for the price and speedy service. I've paid a lot more for less quality from other sites and sure things go wrong - glasses disappeared on delivery as Royal Mail delivered to wrong house. They immediately sent new pair. Can't argue with that.

Tip for consumers:
Recommended.

Products used:
Prescription glasses - ordered 4 x

Service
Value
Shipping
Returns
Quality
Thumbnail of user notever58
1 review
0 helpful votes
September 30th, 2023

Ordered then waited for glasses. No acknowledgement or contact whatsoever. Contacted customer service but they couldn't trace me or my order despite money taken from credit card. Shambolic.

Service
Value
Thumbnail of user tonyh1203
1 review
0 helpful votes
July 16th, 2023

I ordered my glasses on Friday evening, 30th June 2023 and had an email requesting they require a new prescription. No problem GD. I made an appointment on Monday morning, 3rd July 2023. My prescription had changed so I rang GD at around 10am. They requested I email a picture of the prescription. This was sent and confirmed for the glasses by 10:14am.

Glasses arrived on 8th July with the old prescription even after being told that everything was sorted. Rang them, they've told me I would need to send them back for inspection, annoying but makes sense as I can't be compensated without proof.

Glasses were returned and arrived with GD on 12th July (returned glasses on 8th but due to weekend, post office weren't open Sunday to start delivery process). I was emailed on the 15th July stating that they got the correct prescription for my order. My new prescription that was sent and confirmed by GD were -1.75 in both lenses, the lenses that arrived were -0.50 (stated on the letter the glasses came with). Being told I was wrong having this information was obviously very frustrating.

I asked them what prescription they had, they emailed the date of the prescription, so I asked again so we can confirm whether they have -0.50 or the correct and confirmed -1.75 and they responded that a dispensing optician will review the lenses... again.

I was then asked on the 15th July for a copy of my prescription. This was sent and confirmed by GD on 3rd July. Please bear in mind I'm not speaking to the same person throughout this, it's a different person picking up the email and confusing things further. I've spoken to about 7 different employees.

A copy and paste reply was then sent to me saying exactly what they said a day before.

An email today reading (also a copy and paste reply) saying they have received my glasses and they are waiting to be processed... this could take 2 weeks. Meaning at the latest my glasses will arrive on 30th July. A month since ordering the glasses completely missing them for my holiday and of course a month wearing old glasses with the wrong prescription.

Only an apology for what was Glasses Direct's error in the first place. Again, new prescription confirmed via email before the glasses were sent out.

No refund/partial refund, no real care, no compensation, just various employees copy and pasting replies given to them by the company. Do not order from here, just go to Specsavers, Asda, Vision Express so you can communicate with someone in person. I will never be ordering/recommending Glasses Direct ever again despite singing their praises to anyone needing glasses since 2017.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rs356
5 reviews
10 helpful votes
May 24th, 2019

It has never ceases to amaze me how high street opticians still get away with the prices they charge compared to sellers like Glasses Direct. A couple of simple measurements for pupil distance and length of arms, plus a copy of your prescription and within a week or so you will get good quality spectacles by post. Cant fault the service or the product.

Thumbnail of user kumarm
98 reviews
406 helpful votes
March 6th, 2011

Great site to buy your glasses... very good customer service and the glasses were superb. Extremely reasonably priced.

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