SmartBuyGlasses

Shipping so slow. The "2-3 days shipping" on the item page is a lie. I ordered on this page as I need it soon but after 4 days, it was not shipped yet, and I could not get it before I need ti. So disappointing. If you can't deliver within 2-3 days then don't write it on the page! And there's no way to complaint or communicate with customer services directly on their website.
I sent email to complaint and then it is shipped 1 hour later with the package number that has NO RECORD on the post tracking website. Another lie.
It's a very disappointing experience, full of lies.

All of my sunglasses were too big on me. The temples were the real problem-just too wide and made my hair stick out around the ears. These sunglasses are totally adjustable. I had to bend the nosepieces a bit because they hung too far out on a downward angle, but the fit is PERFECT now! These are so comfortable and lightweight. Already got some compliments! WARNING- these sunglasses will spoil you! When I can afford it later, may get the silver tone with gray lenses! Oh- shipping was very fast!

After spotting the frame I wanted in a physical store I wanted to read about glasses before I bought them. That's when I stumbled upon Smartbuyglasses and could not believe my eyes: a 70% saving for the same product, and delivered at home... I got a prescription, uploaded it to have it checked and voila. Good communication all along the process: order placed, in production, tracking number. The glasses are just perfect! No reason to look elsewhere anymore, these people do an excellent job!

WARNING! What a scam. Their site said they were a Canadian company. They process your credit card then you get an email saying it you have flagged by their system as a risky transaction. They will release your order if you email them your passport or drivers license. There is no way I am giving them a copy of my id. Can you say IDENTITY THEFT. It took them 4 days to call me to discuss and the call came from a call centre in Shanghai. I have reported them to Visa for fraud

I ordered a pair of Persol sunglasses from this site. It took approximately 3 weeks to get them, which I thought was a reasonable length of time considering where they are shipped from and that they don't stock everything in their catalog. My biggest concern was authenticity, seeing they were much cheaper than on other sites. After doing some research I determined that they were genuine. I was very pleased and all promised accessories were included. I will use this site again when the need arises.

I ordered a pair of glasses from them and was shipped with the only one lens polarized. I request for them to rectify and they respond with their returns policy rather than their factory error. Regardless, I follow the policy and send the items back. Two month later and I still don't have a idea when i will receive the correct set. I have requested contact details of the manager and all they do is toss you around between the customer service technicians. That is if they respond. Absolutely Pathetic. (Updated) If the comment from smartbuy glasses are to be believed and I was communicating with an actual manager than this scenario is even more dire than i thought. Site jabber can you please start with negative stars as this requires at least a -3 star rating.

Paid full money for a pair of gucci glasses, after receiving the glasses from the FAKE capital of the world 'HONG KONG' I started to think something isn't right, luckily living in London there's a few Gucci shop in town, I hate to check them out. The shop assistant giggled at me and said sorry these are not authentic! I felt sick that I paid over a £100 for a rubbish fake paid of glasses. Please don't get ripped off like me. I'm stuck, nobody from the company is helping. Just said sorry. Jokers

I never ordered sunglasses or any type of prescription glasses before so I was a little worried about the process. After doing some research on my head type and correct sizing I made a leap of faith and ordered a $300 pair of shades.
Anyways the glasses were shipped very quickly and were very well made.
I think you just can't just click a button and order, there needs to be some time to think it over and kind of pretend that your order will turn out good.
All in all I'll order again one of these days.

You have to let know that products are coming from China buy donkey
To track your order it shows in Asian alfabet!
Poor,poor service. Don't advertise in English

I have been waiting for my glasses for over 1.5 months... Communication was a disaster, I am really disappointed. In the end I had to talk to the shipping company myself, just to find out that the whole delivery address was messed up by SmartBuyGlasses.
Never again!

It's been over two months now and I still haven't received my glasses from these people. I read all the reviews at how horrible the company was but thought for as much money as I was saving it would be worth the wait. Wrong! They are now telling me my order will be delayed another 3 weeks. For a total of 3 months of waiting. If they arrive at all. They are placing all the blame on the manufacture stating that they aren't shipping them their orders and that they are no longer selling Oakley or Oliver People because of the delays. Worst online business out there!

I am buyer from Malaysia and thought contact lens was in Malaysia port but when I received it it was couriered from Hong Kong by Aramex. According to customer service Richard - there is no difference just packaging.

Price is reasonable, and kindly bear with them as lead time is about 1 week, good customer service response, polite and professional.

The Aramex malaysia team is good service, thumbs up! I will definately buy my next pairs at http://www.smartbuyglasses.com.my/

Thanks!

- Rachel -