SmallwoodsReviews 1,291

I've been dreaming of a Smallwood canvas for a while now. Finally bought three frames for Mother's Day gifts. I ordered black frames, in between each side where the frame was glued it a bright wooden color showing. It looks horrible. The frames and prints look extremely cheap, like a fivebelow/dollar tree frame. I reached out and they say this white wood showing in every single corner is "up to their standards" they will not refund me or allow me to return. They look so bad I am embarrassed to gift them as Mother's Day gifts. Buyer beware. Don't shop Smallwoods, it is not all it's cracked up to be.

Unfortunately, my framed pics all came in blurry. These were all professionally done photos, so no, there were no issues with the quality or pixels on them. The black frames were also unfinished looking, meaning that the seams were a different color than the black frame. It just looked very cheap. When I reached out to the company, they told me that they had a screen-shot of the pop-up I received before ordering. I'm not sure how that would be possible, but there was one pop-up message on one out of the four pictures I uploaded and I changed that picture immediately. They just basically said, sorry but it was a custom order so we can't do anything for you. Unfortunate, since I was so looking forward to ordering from them and building a full gallery wall eventually (a little at a time) and the fact that they didn't want to even make things right was disappointing. I would recommend using someone more professional like Printique, etc. Hopefully others' orders had better luck.

I am very shocked and disappointed in this company. At Christmastime I ordered around $700 worth of products from different vacations and they look wonderful in my home. I recently wanted to order more products and had a couple of questions for them about another large order I wanted to make. The ability to contact anyone from this company is ridiculous! I made a service ticket and received an email, but when I tried to call them, their recording stated I called "outside of business hours" for Monday. I called at 4:45pm CST and they close at 9:30pm CST. I sent a text as the website stated, and once again, got an immediate auto response text about being outside the business hours. I do not have time for all this difficulty, therefore I will be looking at other businesses for my printing needs.

I ordered 6 prints. They ended up coming in 4 different shipments, and the final one was sent only after I emailed them that one was missing. Three of the prints were to be a gift, and because of all the emails back and forth to get the order right, they were delayed and didn't make it in time for the party. I totally felt like I was dealing with a company that had never done a single order before. This was not a complex order. They forgot one print, took way longer than promised and when they finally arrived were not impressive. The prints looked fine, but the frames on 2 of the 6 were put together so poorly I nearly sent them back. With all the hassle of this order, I decided to keep them and touch them up the best I could. I will never order again from this company.

I ordered the white frames. Also a couple of black frames. Images were great. But the frames had gaps, were not aligned and not wrapped correctly. Which showed the natural wood color and when displayed they look cheap and take away from the art. The company does not give you a heads up that this could happen,
They tell you once you receive the subpar product. Currently Customer service will only replace 4 of the 11 frames purchased. They also ask you to send full front photo which doesn't necessarily highlight the poor workmanship. Really disappointed with their standards of product and levels of quality control. At this time, I can not recommend them. UPDATE: no customer service resolution and recently blocked from commenting on their FB for sharing photos of my frames and experience. Received the 4 and they have same gaps and alignment issues. Purchased 11 frames - $707.

I have ordered twice from Smallwood and have referred others however I will never order again after my recent experience. The first time I ordered, I received a damage frame but they offered a discount and replacement. More recently, I placed an order for Christmas presents. Three of the prints were incorrect (landscape versus portrait and vice versa). The company offered to replace them and I requested shipment directly to the recipients addresses since they would be late for Christmas. Well, two of the prints made it to their destination and they are incorrect AGAIN. The third is lost in shipping because Smallwoods entered the address I provided incorrectly onto their shipping label. I can bet the third is also printed incorrectly. I now have an email thread of 16+ emails explaining my issues and the company asking for proof and not understanding why the address is incorrect (they've transcribed the street number incorrectly and it is very obvious). They have offered to replace them a third time. No discount offered. I have no trust that the third time will be correct. I will not order from this company again. Christmas presents are no longer Christmas presents and who knows if the third prints will ever arrive. I am extremely disappointed with this company.

In 2020, I ordered 3 framed pictures of my older 3 children. I specifically got all the frames in their white/off-white color choice so that they'd match when I hung them together on a wall. In 2021, I ordered a 4th picture and frame to match the previous 3. When it arrived, the white color of the frame was totally different than the first 3. I contacted customer service (Patricia) and they said the company had recently changed their frames to be more "vibrant" or something, but there was zero mention of the change on the website or page to make a frame color selection. Because it doesn't match the others, it doesn't look right hanging on the wall with them. Smallwoods refused to take it back as a return or give me a refund. Before this, I had ordered about 4 large framed pictures from them and I love them. But after this experience, I will go out of my way to NOT order from Smallwoods ever again. You can see the color difference in the photo.

I am so in love with the framed canvas prints i recieved from small woods! I can't lie I was a little nervous after placing my order and then reading reviews.
They are a beautiful quality! I did call after placing my order to have them check my photos to make sure they were high enough quality to look good printed large. The girl I spoke to was very helpful and checked each picture to make sure they would all print well. You can always email them your pictures before ordering to make sure they will be as beautiful as you'd hoped. I dont think every person realizes you cant just take any photo and stretch it without it becoming blurry. Make sure you have professional quality photos to start and you will not be disappointed! I felt it was important to do this review to hopefully help the next customer and this awesome US company!

Usually I am an advocate to small businesses, but this one is by the far the worst I've ever dealt with and when I say STAY AWAY and save your moneyyyyy. Please believe me. Their customer service is TRASH! And their quality is too, how about you stop arguing with your customer if you want a repeat client. I know well to many people around who also support small businesses but we will not be supporting this one. Should of made it right to tour clients. I repeat would never ever order from them again!

I ordered my canvas prints on a Friday & received them the following Friday. I thought I ordered 4 pictures, but after a few days I checked on my order & noticed I ordered 3. Contacted customer service and in 12 hours my problem was solved. Customer service was GREAT! Looking forward to receiving my 4th canvas and hanging them!

I have had my pictures from Smallwood for about a year now and everyone always gravitates to them. These are so special to me because it was the last vacation I took with my dad before he passed away and these pictures in Hawaii always bring a smile to my face because they bring out the joy we all shared that week. Thanks for being able to make a great product that I now have to keep on my wall. The pictures I posted truly don't do your company justice because they are so much better in person. I also posted ones of my wife and kids also because I just as proud of them as well. These were all the large prints and worth every dime.

I have never felt less valued as a customer after speaking to Amy at Smallwoods home customer service. When I placed my order I dealt with a delightful wonderful woman named Whitney and she was so helpful. Smallwoods if you're reading this Amy needs to be retrained. Please bring back the larger twine and or for it to be attached on the hanging canvas or perhaps leave an option in the purchase drop-down window. She kept saying we listened to our customers and "they wanted" like my concern wasn't a big deal and that I ordered my canvases so long ago.

Anyways I will not be buying any more hanging canvases from smallwoods. Not only has the price gone up but the value has gone down. However, I wasn't really that annoyed just had a question until I spoke with Amy on the phone. She was So condescending, if she likes her job I would be super surprised. TERRIBLE CUSTOMER SERVICE, so irritating

If I could give zero stars I would. Ordered a picture and it arrived completely blurry. Company refused to refund money or make it right in any way. Horrible customer service and products. Stay away!

Ordered 6 prints spent $416, all were blurry but 3 were horribly blurry. Asked for a partial refund or the blurry photos to be replaced and they wouldn't do anything. Tried to go through BBB and still told me to het lost or buy moreI Buy more blurry photos lol! I finally had to report the purchase as fraud with my credit card company to get my money back. I wouldn't order anything from here…they are a total scam company!

We got our photos and are in LOVE! The turn around time was very reasonable as well. Very easy to communicate with during the process :)

I'm blown away by how beautiful they came out! After reading some of the reviews, I was a bit worried. The resolution and color is clear and beautiful. High quality product.

I ordered from Smallwoods on Mother's Day.
3 of the Wood Circle pictures. 2 large wrapped canvas. Each item had a default. I was able to fix the canvas by rewrapping. However the circles came with no keyholes or stands. I contacted support and was told, "We only are giving stands to people who ordered after today." They claimed they just, that day, changed their website to say they gave keyholes in the wood circles and stands. Which is not true. I read the description when I created them. I have no use for large circles that can't be displayed. I commented on the ad that lead me to the site and they quickly removed it and turned off commenting as other people kept saying they had issues and were not helped. They write "Family Owned" so people trust them but truly it is a scam.

Ordered 1 week prior to Mother's Day with the site blasting "order now and receive by Mother's Day" which is a joke because Mother's Day is tomorrow & shipped Thursday and It takes 3-5 days and I'm sure they're swamped but don't advertise if you can't reach your goals. Annoyed. 3 stars because I do like every picture I've received which is probably 15 of them now.