SmallwoodsReviews 1,291

I have ordered from Smallwood multiple times and each time my frames have turned out perfect! This past time I had some trouble with the sizing of a picture and their customer service worked with me and even sent me a replacement when my picture was printed wrong. They were so helpful! We corresponded back and worth multiple times. They made sure everything was perfect. I recommend them to all of my friends and family!

I ordered a Christmas gift and had it shipped to a family member. They never received it and was told I hope your print finds it way to you. No replacement consideration or anything. The worst customer support I've ever received from any online shopping company of any kind! Never will I order from them again! Buyer beware!

Do not order from them. They are deceptive. A business should not just print labels and pretend to ship an order. I contacted the carrier and they do not have my order even though Smallwood said it's shipped. I know it did not ship because Smallwood did not even send my order and it says unfilled on their website. You should consider another honest company.

I was shocked when my order of five photos came with poor pixilation and lines through my daughter's face. Even more shocked after submitting pictures and videos being told no reprints nor refund would be made. Makes sense knowing there is no way to leave an actual review on their website to expose the fraud. $180 worth of pictures that I cannot use and no respect to allow me to send them back and get my money back. I will never be using this company again and will make sure no one I know does either. Pictures were professionally taken and downloaded so there is no reason for the lines.

Received a text offering "50% off custom frames. I had aprox $1200 worth of custom frames, total price for check out was aprox $900. I chatted with a customer service rep who repeated several times "discounts ate built into the pricing". All my frames were custom, I put them into my cart hoping a good sale would come along because I was going to purchase such a large order. I was asked to send screen shots of my card so the customer service rep could review the order. After waiting a bit she then told me, again, discounts are built into the pricing. Eather their math is BAD or, they raised the prices of custome frames before "sale" and the text is very very misleading

I recently bought three canvases and two of them printed VERY dark and you couldn't even distinguish things in the images. Customer service said there is nothing they can do, even though I had no idea my images would come out this dark. If you aren't happy with what you order then basically you are stuck with it with no refund, no changing anything, and it will be a waste of your money. For as how much I spent on these pictures you think the customer service would want to please there buyers and want them to return. I will never use them again and I will never recommend them. I just waisted over 100 dollars for absolute awful pictures.

Like several other reviews I have seen, my points were off color and blurry. They came from a SONY camera, not a phone, and I've never had issues with print quality from other companies before. I fell for an Instagram ad and learned my lesson. No customer support whatsoever. Horrible business ethics, greedy 'family' business.

I accidentally uploaded poor quality pictures to be printed for my wedding portraits. When the frames came in, they weren't as clear as I would have hoped. I reached out to their customer service and they responded quickly and offered to re-print my portraits with the higher quality photos. Now I can hang and enjoy my wedding pictures for many years! I HIGHLY recommend this company!

I do have to start by saying my pictures did turn out wonderful… But the staining of the wood is not the same.

This is there response:

Thanks for getting this sent over! I have reviewed your photos and each order and they are both stained frames! Each frame is made from a different tree, so the stain will absorb more in some wood pieces better than others. This could be due to the treatment the tree (wood) received. We do outline this inside our product details when stating "Handcrafted with natural wood making each frame its masterpiece with unique color tones and variations." Unfortunately, we cannot guarantee that all frames would be exact matches due to these environmental factors and the nature of natural wood.

I can assure you that each frame does go through a rigorous quality inspection before shipping out and this frame did meet our internal quality control standards. I am sorry for any inconvenience that this may have caused.

I wasn't asking for a whole new picture just a new frame with the same stain… But nope. So just an FYI if you want your frames to match they won't.

I ordered 9 16x16 prints and 3 44x22 prints from our family photos. They turned out amazing. I did not have to work with customer service so i cannot attest to that. The photos i had printed were professionally done so the quality was the same as what i sent in, but my fanily is in love with the photos. They are decently expensive, but i was able to use promotional offers so my 12 prints were about 450 with shipping

We ordered 3 large framed prints and a smaller framed print. When we received our order it was very apparent that each print was blurry and did not represent the original quality of the photo. After reaching out to customer service they lied to cover themselves and said the poor quality was the same as the original we had sent in. We argued about the quality and were told we would not be getting a refund because it was up to their standards and told us we should just view the pictures from a further distance to make them look better. Absolutely ridiculous. If I'm paying these prices I'd expect clear photos that look good both up close and far away. The frames are terrible too and don't even close together in the corners. The wood is cheap and easily breakable. This company is not worth a single penny

I could not be happier that I decided to give this small business a chance! I ordered 6 wrapped photo canvases; 2- 44X22,2- 25X17, and 2- 16X16. At a price that's literally a fraction of the cost of all other competitors, I was certainly afraid of "getting what I paid for," as many of the online reviews suggested would be the case. I am so pleased with this company. I received many email updates on the status of my order and its shipping, which was super helpful because I was so anxious to see our family photos haha. My order came in a timely manner and was packaged very well to protect the canvases. The quality of the photo was not compromised in any way when greatly inflating the image. I would have given Small Woods a 5-star review hands-down, but there were a few small imperfections some might want to consider. Both of my 16X16 prints actually measured out to be 17.25 inches. I did not mind the photos being a bit larger than I had anticipated, but if I needed them to be an exact fit I would have been a little disappointed. One of my 44X22 canvases was a little warped as well. It appears not to be 100% evenly stretched across the frame. Especially when placed on the wall next to other photos, it was pretty apparent that the space between the two photos near the top of the canvas was significantly larger than the space towards the bottom of the canvas. Overall I'm really happy with my purchases and have already recommended them to many others!

Picture quality is garbage, followed by excuse after excuse as to why they think this is ok. Management is full of excuses as well, with no effort to make a customer happy. The colors won't even be close, super washed out look...and then zero support from the supervisors to try to make a customer happy and retain my business. THIS COMOANY IS TRASH. ARIEL IS A WORTHLESS MANAGER, AND WILL OFFER ZERO RESOLUTION TO YOUR PROBLEMS. BUYER BEWARE OF THE "INTERNAL POLICY" MENTIONING THAT THE COLORS AND ARTWORK WONT LOOK LIKE THE ARTWORK YOU SENT IN. You guys absolutely suck at life, print work, and making people happy!

I've bought a total of 12 framed pictures from Smallwoods and I've never been let down. My latest order was for my baby's room. I ordered three
44"x22" pictures and they're gorgeous! I also love their fast shipping! I ordered them on Tuesday night and they were delivered on Friday morning!

People always comment on how beautiful my pictures are. Smallwoods kind of made my house a home… I'm going to be a customer for life.

Inconsistent color in prints and some of the frames have warped. Their mobile website is glitchy as well as their online customer service option.

I ordered 4 canvases. 2 were great. 2 were terribly pixelated. I requested reprints and was told it was the quality of the pictures sent, though the other two were from the same photographer, same subjects, sane time, same session. I then asked for a refund and was told it would be sent in 2-3 days. That was May 22. It's July 1. Several sent emails later I've had zero response. Please avoid this company. Waste of good money.

Customer service is not for everyone or will ever be perfect-But the lack of willingness to accommodate my mother n law's unsatisfactory experience with this company is baffling-We were advised that the errors on the photos were our issue from the upload-However I provided an order # which displayed the individuals in the photos with no markings on their faces-We were offered 50% off for us to have them replaced-But the sad part is that if the photos were replaced the company would have gained much more business from myself and family-All in all a disappointing experience

I received frames I did not order that were defective. The color quality was AWFUL. They said they print what you send, so unlike QUALITY companies they do not tell you the photos will print and look awful. Frame sedges do not meet. Hard to tell this is photos the required me to send. Offered to destroy and send them the pics. After all this back and forth, no answer. Then called and a rude girl told me they were not going to refund. I said wouldn't they at least try to keep my business and give me a credit to try again. Nope. 200.00 in the trash. You cannot see that the edges are not even flush. They say that passes their quality control. AWFUL. Tell everyone to stay away, they are a terrible company.