SmallwoodsReviews 1,291

Everything was perfect loved how it turned out and how fast it came!

Customer service was zero help and did not care that I was completely unhappy with the quality of the print. They say it "meets their QC standards" well their standards must be extremely low. The picture is lighter in color and distorted looking as if it was stretched to make it wider. They refused to reprint or provide any sort of resolution what so ever because it apparently meets their low quality standard. Would never order a canvas print from them again.

I've used Smallwood for years. They never disappoint! They are beautiful and quick delivery.

Always a great product. They take pride in their quality and service. Timely delivery of picture.

We continue to order our big wall photos from Smallwoods! The quality is great. They are easy to work with! And the photos look amazing and very classy! So many people give us compliments! Thank you! Ps fast shipping too!

I bought a canvas of my wife and I at our wedding as a 10 year anniversary gift. As a customization I added the date to the bottom right. The delivered canvas had the date twice on the bottom even though I hadn't designed it that way. It was too late for the replacement and despite ruining my gift, smallwoods offered no partial refund or credit. 1. How is it possible to make that mistake in the first place? Poor QA.
2. A blanket policy that the only option is to fix with a reprint or full refund no matter what situation is terrible customer service.

We ordered a canvas wedding print in a frame. It is a gorgeous print, great quality!

This is my third order. Each has been beautifully packaged and delivered on or before delivery date. Guests always comment on the high quality prints.

The website is so easy to use and navigate. The quality is SO GOOD. These frames are now the focal point of our dining room and we love them. Shipping was also quick!

We have several framed pieces from Smallwoods and love them all! They're my go to for large framed prints

Quality of the pictures and frames are very nice, have several different sizes hanging in my living room.

I accidentally ordered a canvas with NO frame. I then ordered a frame from Amazon but had to return it because it was too big. I'm still waiting to hear from Smallwood if I can just get a frame now.

I ordered a print. It was delivered wet. Small prints was incredibly helpful and replaced immediately. Grateful they helped when clearly it was a delivery problem. I have ordered in past and I will continue to order from this great company.

I ordered my mother a framed canvas for Mother's Day. I ordered it in plenty of time to get there. Once Fedex got ahold of it, it took 10+days to deliver it with several days of it sitting one state away and then was shipped to the west coast. When contacting Smallwoods, they told me there was nothing they could do once it was in the hands of FEDEX. I've ordered so many items from them in the past and I've always been happy with the products. This time I was frustrated as I feel my concerns and frustrations were not addressed because it was no longer at their facility. You have a choice when contracting with delivery companies. FedEx would certainly not be my top choice.

I ordered my first inserts (I have something like 10 frames so when they came out with replacement photos, I was so excited) and I couldn't be happier! The photos always turn out perfectly and as expected! You'll never regret ordering from Smallwoods!

I've been printing my artwork for years and have tried a variety of companies to find the best quality for my clients. Unfortunately, my recent experience with Smallwoods was very disappointing. I ordered a large print and was shocked by the poor quality of the final product. The image looked as though it had been printed on rough cardboard rather than true canvas, and the backing was also flimsy cardboard, giving the entire piece a cheap and unfinished appearance. This print is not something I would feel comfortable selling to my customers—or even giving away. I had hoped for a professional-level finish, but this did not meet my expectations. It was a waste of my money.

DO NOT ORDER FROM THIS COMPANY! They DO NOT CARE! Order prints from them back in 2022---they came out wonderful! Loved them so much. Print quality was amazing. Finally got some updated family photos this year and was excited to order some re-prints from Smallwood Homes. Shipping was super-fast (though I live in TX). However, when I got them, they appear blurry - like there is this hazy film over them... and the print quality has decreased greatly. Please note photos submitted were NOT phone camera quality, these were professionally done. When compared to my old photos---It's almost like their print heads are NOT clean. I almost didn't noticed it until I saw my old photos and wondered what I did wrong. Reached out to customer service and they basically gaslight you, stating: "That said, because the items are within our quality standards, we're unable to offer a replacement order at this time, as our policy states custom items are considered final sale. I apologize if this causes further frustration. " No offer to re-print at a discount or willing to work with me on any other option even though there is NO mention of "final sale" on their website. You can even see in the barcode area how the ink is blurry compared to my old prints (bottom barcode) ---so its their printer--- its pretty clear that the quality has decreased A LOT. Even though the photos are OK and most likely wouldn't notice--I hate the fact that they have gone downhill with quality and are not willing to work with you to make sure you are 100% happy... sadly they lost a (local state) returning customer. :( I no longer recommend, and it looks like I'm not the only one with this same experience.

Very upset with this company. I had issues with my order and have reached out. I've been told that they're going to respond after commenting here. They kept asking for more photos of the issues. Still no one has helped me. I've spent way too much with this company to not receive assistance with issues. (They also don't really distinguish framed canvas vs framed wrapped canvas. So I accidentally ordered different products when I wanted to have one gallery wall. Granted, this part was my fault.)

One of my photos was delivered broken. I reached out to customer services twice and provided evidence and never received a response. Now I'm out a photo and money. Do not order from here