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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,291 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 14th among Home Decor sites.
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Years ago I had ordered a 25x25 frame, and someone recently said that there was refills that you could get. So since then I've had a baby and had new family pictures so I wanted to do the refill. Bad idea. Cost $67 thankfully I had a coupon. And it's a foam bored not wood like the original is. The picture is blurry on it and didn't say when I was making it that it was a low quality picture and I am going to have to cut it so it will fit in the frame 😑😑 not worth the money
I don't know why but this time it's not on canvas like all my other pictures I have gotten from y'all and these have like a clear gloss on them and I wanted the canvas!
Thank you so much for being a loyal customer, Kourtney! We truly appreciate your continued support! We’re sorry to hear this order didn’t arrive as you were expecting. We’d love the opportunity to look into this for you. When you have a moment, please reach out to our Loyalty Support Team through the chat bubble icon on our website. We’re here to help! 💙
I ordered 3 images. And by mistake ordered one marked "no frame". The difference without the frame was $5. I called and emailed and they want to charge me $40 (including tax and shipping) for a replacement. All I need is the frame because of an honest mistake. I have no choice it seems or the other 2 will be a waste too. I had issues in the past and decided to give them my business again. I won't do that anymore. I've asked for other options but am now being ignored.
Beautiful enlargement of family wedding photo with dark wood frame. We love it! Great delivery and price. We will continue using Smallwoods.
This is my second time purchasing from smallwoods. This time I just purchased the images to replace images from last year and they came out amazing. I love the texture to the pictures. I love how clear everything turns out. I highly recommend getting your pictures framed by smallwoods. Replacing the images in the frames was also so simple.
Thank you so much for coming back to shop with us, Sasha! We're thrilled to hear your Print Refills turned out beautifully and that the replacement process was simple. Your kind words mean the world to us. Thank you for the recommendation and for being part of the Smallwoods family! 💙
These are lovely and make a great accent to my room. They really add a lovely bit of my hubby and I to celebrate each other.
Pictures and frames look exactly as expected. We've ordered multiple times and always love them when we receive them! Smallwoods does an excellent job!
My product came out absolutely beautiful. I had an issue with the product but it was completely due to my own fault. Customer service was amazing and worked with me when they did not have to do so. I could not have asked for a better experience, nor a more helpful and friendlier staff.
Hey Alice! Thank you so much for your kind words! We’re happy to hear that your product turned out beautifully and that our Loyalty Support Team was able to help you through the issue. It means a lot to us that you had such a positive experience. We’re always here to help!
Thanks again for choosing Smallwoods and for sharing your feedback. 💙
The frames and photos were beautiful. One of the canvas pieces has popped out of the frame during shipping, but was easily put back in and without damage.
Love my prints! Great quality! I was not disappointed. The website took me a little bit to figure out (probably the user LOL). Will definitely order from here again.
Julie, we’re so happy to hear you love your prints and that the quality met your expectations! We’re always searching for ways to improve customer experience, so we appreciate your feedback about the website.
Thanks for choosing Smallwoods, and we can’t wait to have you order from us again! If you need assistance with the ordering process, give our Loyalty Support Team a shout, and they will help guide you through it! 💙
Easy to upload photos and choose your frame and filters. Looks gorgeous on the walls!
The pictures turned out amazing. Will be buying more pictures in the future!
The four framed pictures of my grandchildren are beautiful. They turned out even better than expected. Excellent color and quality. They were shipped promptly and packaged very well. Everything was on point!
Love my frames so much! The colors are beautiful and so well made!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hannah! Thank you for your honest feedback and for being a returning customer. We’re so sorry to hear that your Print Refill experience didn’t meet expectations. Our product styles have evolved, which can sometimes affect compatibility with older frame models. We'd recommend checking out the FAQ articles to ensure a seamless transition and to check compatibility.
Since there are concerns about the image quality, we’d love to take a closer look. Please feel free to send a photo of the print you received to our team through the chat bubble icon on our website, and we’ll be happy to review it. 💙 You can always let our Loyalty Support Team know if there's anything else you need assistance with.