ShoedazzleReviews 8,176

When I first went on the website to look at shoes it was fine, everything that was on their website was stocked and in every size and color... then it asked me to sign up for vip and receive 75% off my purchase. I signed up and went back on the same product I was looking for originally and they weren't available in that same size and color. In fact, the only size it was available in was 12! I honestly would've been fine with paying the full price since I really need shoes for fall. However, don't advertise something and not have it available. I consider this to be very deceitful and can't believe they'd do this to their customers, especially first time customers. Very Disappointed.

I would give 0 stars if I could. They say "you can cancel at anytime" which is complete bullsh*t because when you call the number to cancel they give you the run around on an automated voice system. The only way to cancel is if you have your membership number which is NO WHERE to be found on the online portal or past orders. I finally just cancelled my card that it was on thinking that would stop the payments to these scumbags. NOPE! They are linked up with visa and MasterCard where even if you get a new account or card number they can still charge the account on a "subscription based" charge. So that was a nice surprise to find yet ANOTHER charge this month from them. Finally had to contact my bank and tell them to block charges from the vendor from here on out and the rep knew EXACTLY what company I was talking about before I even told him! I PRAY this is the end of this nightmare.

I ordered a pair of shoes on July 18th. I ordered the 5.5 which is what I normally wear and they were HUGE. I would say at least 2 sizes too big and the seemed really cheap made. When I ordered the shoes, it signed me up for their VIP membership, and from what I read, I needed to cancel before the one month mark so that I wouldn't be charged the $39.95. On August 10th they took $39.95 out of my account, well before the month mark! I contacted them as soon as I saw and cancelled and demanded a refund to no avail. I honestly wouldn't have minded keeping the membership if the shoes actually fit and were better quality, not to mention that I just lost my job, which is another reason on top of the other reasons to want to cancel. They told me they couldn't give me a refund and that I could use it as merchandise credit. So basically, they're forcing you to spend the money with them or you lose it. Like... I haven't even purchased anything with the money, you're just going to keep my money even though I don't want to buy anything from you? It's a very unethical business and they don't care about their customers. I even explained to the woman that I just lost my job and have kids and really need the money and do not want to purchase anything else from Shoe Dazzle and I was pretty much told you're SOL. I should have known better than to order from their. My sister ordered a pair of boots from there before and one had a major flaw in it and they wouldn't resolve her issue either. I am so upset to have lost $40 to this company.

First off they charged my card even though I skipped the month. Since I'm no longer with that specific bank, they say they have to mail a check out and it takes up to 12 weeks. I called in in May and they said it would be here by Aug 1st. It's now Aug 8th and still no check. I called in and now I'm in the "5th week" so they are basically lying. It shouldn't take 12 weeks to get $39.95 back when it took 5 seconds to take out of my bank account! Also, the quality of their shoes is trash. I ordered several pair and over the years the quality has went completely down. The fabric is horrible and I can't even wear my pair of heels I just ordered bc the heels aren't sturdy and are super painful! I wouldn't recommend especially for date night! Completely embarrassed

NEVER ORDER OFF OF THIS WEBSITE!
I just wanted to order one pair of shoes and they trick you into agreeing to a monthly $40 membership when you buy a pair of $20 shoes! I called the website and the lady goes "oh yes all you have to do is log into your account every month the 1st-5th and Skip that month" SORRY WHAT who is going to remember to do that every month forever she refused to cancel my account I had to stay on the phone for 10 minutes begging her to cancel it and then she offers me a 20% discount and I just lost it almost yelling at her to cancel the account. After all that time she goes "okay I will cancel your account. I respect your decision." She told me she was sending me an email and that I should check for it and then hung up but I have received no such email and will be calling her back.
The Worst Experience.

1) The VIP membership is a scam to get you to spend money because they exclude your $39.95 credit from being combined with the VIP sales. They reel you in with a great sale when you join, and then you can't participate anymore if you want to use your credit.
2) The ONE time I forgot to skip the month and called in to ask for a freebie (which I knew for a fact they did) I had to fight tooth and nail to get my refund when JustFab had literally just given me the same courtesy 5 minutes prior. The rep was super condescending and rude
3) The shoes are ok quality. They're not anything to get too excited about. In most cases, you can find better quality shoes for cheaper at other places from my experience.

I bought 3 items of clothing using my store credit that I had racked up because I forgot to skip a few months. The clothing items came in and they were TERRIBLE quality. So I decided to return them. About a week later I got an email that my return was received and pending. 2 weeks later, still no return/store credit. So I called customer service and the guy on the other line said that only 2 items were received instead of all 3 so that's why I wasn't given any of my store credit back and I told him I sent all 3 and he told me another reason why I didn't get any store credit back is because it was "returned with no refund" UMMM WHAT?! Then he said he'll have to check with the warehouse and see if they can find the lost item and i'll HAVE TO CALL BACK IN 48 HOURS TO SEE WHAT THEY CAN DO ABOUT IT. STAY AWAY FROM THIS COMPANY. I'll be lucky to get a refund. What a joke.