I signed up because I wanted a Ghibli extra they advertised. The box showed up, and it didn't contain any of the extras. It took a complaint and a "courtesy" from their customer service to get what I had already paid for.
Most of the boxes went straight into the trash, with some items being able to be donated at least, most of it was simply cheap, unusable trinkets.
When I thought I was finally done, they charged my card without authorization and then could only give me an equivalent store credit. WAT? Terrible customer service, fine little knick knacks. Save yourself the trouble and go to the dollar store.
I love this box. I gave it 4 stars because I originally ment to order only one box as a trial and ended up with an entire year and they would not refund me at all, even tho I hadn't received a box yet.
However other than that, it's been so fantastic. I love the items, even if they have been about things I didn't know existed it's just happily expanded my horizons and the majority of the items are actually practical and things I can use on a regular basis on top of being kawaii.
I started subscribing to their snack box of the same company, I decided to mix things up and gave their kawaii box a shot instead. And what a find it was! The April box is just as awesome as their other stuff. Now, I'm diving into rearranging my room, packed with all their cute kawaii goodies.
Product is amazing and decent arrival Time, i suppose if i had a complaint it'd be the nearly non existent tracking. Sure they give you a number to track but tracking it 2 times bow has said nothing but can't track or they aren't in service area. Every time I attempt it. But other than that everything's perfect
The service is horrendous. This is pure scam. I never got a single box nor was I refunded for my money. They just stated that it should arrive and that they sent the boxes. Then that they would communicate with Tokyo mail... They close the tickets. It has one star because I cannot just give 0. Don't waste your money on this company. O wish I was advised before I placed the yearly order and paid in full for the subscription. Just wanted to make my daughter happy.
Ordered many boxes and I'm never disappointed: Love the cute and kawaii goods everytime, not that expensive although the shipping can be a bit expensive but pretty fast for my experience: very good experience I recommend!
My 6-year-old granddaughter adores the adorable items and learns about Japanese history through the booklet. It often brings back memories of my late dad's service during that time. It's heartwarming to share these moments, bridging generations and honoring our past. I subscribed to Yumetwins for another year, excited for more enriching experiences with my granddaughter
I loved all the Kiki's delivery service goods and they were straight from Japan because you can't get them another way. I like the Spirited Away file and it was fun reading all the background info in the book. The bento box and triangle pouch are so cute and I can't wait to use them. I live tune twins boxes!
I've been subscribed to Yume Twins for 18 months and my desk is totally decked out with the cutest stuff now! My plushie collection has also doubled. My favorite items are the useful ones, like the lunch boxes, jewelry case, desk calendar... Every month is more fun thanks to Yume Twins!
My only feedback is that I miss the illustrated anime covers the booklets had in 2022. Still love the booklets though, the graphic design is so great and it's fun reading about Japanese culture!
It has been so fun receiving YumiTwins each month! Every month has different Japan kawaii merchandise. It's great to see what is inside each box every month. My nephews also enjoy receiving gifts from me!
Every month i receive these boxes and they always come with the cutest items in it. Customer service is always helpful and quick to respond. Delivery takes quite a while but it's worth it.
I love getting this box every month. Everything is always super cute! They offer a lot of perks along with the box, like sign up and upgrade bonuses which I've taken advantage of and really liked. I've included a picture of some of my favorite things from a few past boxes.
I loved the coin purse super cute! And plus it was My Melody which I love! I also fell in love with the Hello Kitty 50th Anniversary! I also fell in love with the Rilakkuma pouch bag and the squishy felt weird but yet is was very satisfying! I also really liked the calender it was adorable! So was the little dog they added!
The box arrived within 2 days all the way from Japan to Europe. I didn't expect it so fast especially during the pandemic. This is my first box and I'm pleasantly surprised about the content. The products arrived in perfect condition and are of great quality.
I really love this Halloween themed Yumetwins box. It contains my first Nyan Nyan plushie and it looks sweet and adorable. It also has a mochi-like texture which makes it so nice to touch or squeeze! Happy surprise = Happy girl! Delivery was fast. It was shipped out on 11th Oct and I received it on the following day! Really hope to get a full-body Nyan Nyan plushie in future Yumetwins box. Wonder how it will look like?
If you are fan of kawaii and cute things, this is your box! This is my first month and I'm in love with it! It arrived on time and it's a really good deal for all the goodies that you receive, thank you so much!
I've had various different subscription boxes but this is by far the best one. It is cute, kawaii and functional. There are exclusive items that I cannot purchase in my country. I love getting a surprise through the post every month.
Love Yumetwins! Every box is like a mini birthday present. Each item is so cute and so neat. It's not like some boxes where you literally get some tiny cheap dollar toys. They're all well made, adorable, and most of the time, useful for more than just looking at. Definitely going to renew my annual box in 2021~
First time with Yume Twins. Easy sign up and delivery process. The April 2021 box arrived early and in good condition. Everything in it is so cute! I can't decide what item is my favourite! Highly recommend
Fast shipping, cute items - can't wait for next month's box! The fact that they have a rewards system and giveaways for subscribers is also really cool, its nice to be rewarded for being a loyal customer.
Answer: Totally legit. Unlike a certain other loot box company, I actually got my stuff. May take awhile since it comes from Japan, but heckova worth the wait!
Answer: It's really difficult. They don't get back to you for several days unless it's a cut and paste answers. When I finally contacted them they did nothing to help. I was expecting way more, at least the way they spoke and dealt with me.
Answer: Happy to receive this in this time of covid when we are all isolated.
YumeTwins has a rating of 4.1 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YumeTwins most frequently mention cute items, subscription box and customer service. YumeTwins ranks 12th among Subscription Shopping sites.