I had ordered fast food and was quoted that it would be 40-50 minutes, which was fine. It got to be 5 minutes until my order was supposed to arrive (11:10pm to 11:20pm was the quoted time) and nothing. I had yet to see an assigned driver or anything. I called the fast food place and they were super nice. They said my food was done and they were just waiting on a driver. I'm not leaving this review on behalf of the driver because even though he was 2 minutes late (11:22pm) he apologized and it's not the end of the world. I am leaving this review because 1) I had to call to make sure I even had a driver, and when I told the lady that my food was now quoted for 11:25 to 11:35 and asked if I could have a refund for the delivery fee because it was going to be late she argued with me and stated that it was still on time. How on earth is that still on time from the original quoted time? There was no, "That's only a quoted time, it looks like your driver should be on time," or "If he arrives after X time call us back and we can help, or anything. Just arguing with logic and actual evidence that my order time had been pushed back. The driver saved the experience with how nice he was but I simply cut the lady off as she argued with me and said, "Thanks for your time I will be switching back to Doordash." and left it at that. Sometimes all it takes is for someone to say, "I'm really sorry about that, I will put in a suggestion to our developers that this should be fixed/changed in the app." or even just, "I'm really sorry about that these are just quoted times so sometimes it can take a little longer." I should not have had to call to see if I even had a driver assigned to my order and the fact that that wasn't even recognized or made to seem like it should be fixed in the app was mind blowing to me. There are other delivery apps that run smoother based on my experience. As soon is my order is in, I have the name of a driver shown on my app and I know everything that goes on until it hits my door.