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Chelsea O.

Level 2 Contributor

Contributor Level

Total Points

7 Reviews by Chelsea


1) The VIP membership is a scam to get you to spend money because they exclude your $39.95 credit from being combined with the VIP sales. They reel you in with a great sale when you join, and then you can't participate anymore if you want to use your credit.
2) The ONE time I forgot to skip the month and called in to ask for a freebie (which I knew for a fact they did) I had to fight tooth and nail to get my refund when JustFab had literally just given me the same courtesy 5 minutes prior. The rep was super condescending and rude
3) The shoes are ok quality. They're not anything to get too excited about. In most cases, you can find better quality shoes for cheaper at other places from my experience.

Ivy T. – Shoedazzle Rep

Hello Chelsea,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.



My hair has never felt this great! I started using the hydrate & repair line to help with my breakage/damage from having silver hair over a year ago now. I have been using Olaplex, and many other products to keep it manageable until I can grow the damaged pieces out, and this shampoo and conditioner has helped manage the frizz and keep it hydrated better than anything! I love that it is sulfate, phthalate, and paraben free too because that is so hard to find now for such a reasonable price! I highly recommend this brand!


This brand is amazing! If you are looking for pigmented, buttery, and amazing eye shadows for a great price, this is the company! The best part is, they are very inclusive and are made to look great on every skin tone! Their eye shadow pallets are very often my go-to!


I love Old Navy, and feel like I get great deals throughout the year as a card member but I feel like their essentials like t-shirts and tank tops have really gone down in quality over the last few years. They took the built-in bra out of their tank tops, and they were my favorite! It's the same with t-shirts. Any time I try on t-shirts the same thing happens, color or white. The material is just so thin! Other things I've ordered like shoes and dresses have been awesome though, no other problems!


This company is ALWAYS slow after a big launch because they get so many orders in. Customer service response and shipment can get bogged down pretty heavily. With that in mind, I have ordered from Colourpop MANY times over the last few years and love their products! I have only ever had one bad customer service experience. It took a little over a week to finally get the problem resolved but they apologized and gave me a $10 credit to make up for it. Be weary that they may not get to you quickly surrounding big launches but I would highly recommend their products because they're good quality and a good price!


I had ordered fast food and was quoted that it would be 40-50 minutes, which was fine. It got to be 5 minutes until my order was supposed to arrive (11:10pm to 11:20pm was the quoted time) and nothing. I had yet to see an assigned driver or anything. I called the fast food place and they were super nice. They said my food was done and they were just waiting on a driver. I'm not leaving this review on behalf of the driver because even though he was 2 minutes late (11:22pm) he apologized and it's not the end of the world. I am leaving this review because 1) I had to call to make sure I even had a driver, and when I told the lady that my food was now quoted for 11:25 to 11:35 and asked if I could have a refund for the delivery fee because it was going to be late she argued with me and stated that it was still on time. How on earth is that still on time from the original quoted time? There was no, "That's only a quoted time, it looks like your driver should be on time," or "If he arrives after X time call us back and we can help, or anything. Just arguing with logic and actual evidence that my order time had been pushed back. The driver saved the experience with how nice he was but I simply cut the lady off as she argued with me and said, "Thanks for your time I will be switching back to Doordash." and left it at that. Sometimes all it takes is for someone to say, "I'm really sorry about that, I will put in a suggestion to our developers that this should be fixed/changed in the app." or even just, "I'm really sorry about that these are just quoted times so sometimes it can take a little longer." I should not have had to call to see if I even had a driver assigned to my order and the fact that that wasn't even recognized or made to seem like it should be fixed in the app was mind blowing to me. There are other delivery apps that run smoother based on my experience. As soon is my order is in, I have the name of a driver shown on my app and I know everything that goes on until it hits my door.


The VIP membership is 100,000% a scam. They get you to sign up with an amazing deal (I got two pairs of boots for either $20 or $30, can't remember). After that you can skip the month as many times as you want. Let's just say the $39.95 charged every month is a waste of time and you mine as well skip every month because if you actually do try to use a credit you can't use it with any of the VIP sales that go on. So they could be having a "VIP sale" of buy one get one free, and it will say credit is excluded, every time. So you want to take out $40 of my money, and then tell me how I can spend it? Not to mention state it is a VIP sale then exclude me so I have to spend that much more to participate in the sales? Tell me how that makes any good business sense at all? Just don't do it. The worst part is my favorite pair of boots from them broke after only about 4 wears. The shoes are cheap and the price is jacked wayyy up.

D M. – JustFab Rep

Hello Chelsea,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.


Chelsea Has Earned 17 Votes

Chelsea O.'s review of ColourPop earned 12 Very Helpful votes

Chelsea O.'s review of Shoedazzle earned 3 Very Helpful votes

Chelsea O.'s review of JustFab earned 2 Very Helpful votes

Chelsea Has Received 1 Thank You

Gessica G. thanked you for your review of JustFab

“Thank you. It happened to me as well!”

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