Lynn H.

I ordered a pair of shoes on July 18th. I ordered the 5.5 which is what I normally wear and they were HUGE. I would say at least 2 sizes too big and the seemed really cheap made. When I ordered the shoes, it signed me up for their VIP membership, and from what I read, I needed to cancel before the one month mark so that I wouldn't be charged the $39.95. On August 10th they took $39.95 out of my account, well before the month mark! I contacted them as soon as I saw and cancelled and demanded a refund to no avail. I honestly wouldn't have minded keeping the membership if the shoes actually fit and were better quality, not to mention that I just lost my job, which is another reason on top of the other reasons to want to cancel. They told me they couldn't give me a refund and that I could use it as merchandise credit. So basically, they're forcing you to spend the money with them or you lose it. Like... I haven't even purchased anything with the money, you're just going to keep my money even though I don't want to buy anything from you? It's a very unethical business and they don't care about their customers. I even explained to the woman that I just lost my job and have kids and really need the money and do not want to purchase anything else from Shoe Dazzle and I was pretty much told you're SOL. I should have known better than to order from their. My sister ordered a pair of boots from there before and one had a major flaw in it and they wouldn't resolve her issue either. I am so upset to have lost $40 to this company.