Sephora

I love both the brick and mortar store and the online shopping. What a great place to shop in one place for anything you can ask for in beauty products. Also the ladies are super nice in helping you pick out colors. So far they have been super. Fast shipping also.

I placed an order using a gift card. One of the items I ordered never shipped. Instead of correcting the issue they increased the price of one of the items I bought on sale back to full price and called it good. Arguing with customer service is a waste of time. She refused to acknowledge the item still showing on my order on their own site and did math to prove she was right. Of course everything adds up when you remove sales from the order. Never again.

I love buying beauty products from Sephora, especially fragrances. Always authentic, great salespersons, and you can ask for and receive any 3 decanted fragrances of your choice. Free. I Like wearing a sample of a fragrance for a day or so to see how it performs on my skin before I buy it for my collection. Love their Sephora Collections of several perfumes when the are available. You get a gift certificate in the box to get a full sized bottle of the one you like best. FREE. Can't beat that!

I've been contacting Sephora customer service for months trying to request them not to use FleetOptics as this carrier is driving me crazy. Nobody listened. All they have told me is that it is my own problem and it is their right to use whatever carrier they want, even if the customer is suffering. See the screenshot of their response, the tone and the attitude - "If you're not happy with the carrier, solve it yourself and good luck."

I have had nothing but problems with online ordering from Sephora. I have spent dozens of hours trying to straighten out a problem with a free gift I was entitled. I keep getting computer responses and no resolution. I love their products and have ordered twice in the last 24 hours. Since I spend a lot with them I was entitled to a free gift which they deleted from my order. Then I ordered some merchandise the same day and chose my free gift which they changed to another one I will never use. I have a spinal cord injury and am mostly housebound which is why I order online. I still like to look good and smell good. I have given up on them ever straightening out this mess. They may want you to look good, but they sure don't care about your feelings.

Amazing site for Cosmetics, Beauty Products, Fragrances and other makeup tools. So many different brands are available at this site. Great offers, deals and discounts. Shipping service is also nice. Products are delivered on time. Quick and fast service.

I give 0 stars. I ordered cleanser from them was told in writing 1 to 3 days delivery. Just got an email says now 6 days for delivery. So what you advertise 1 to 3 days is just downright lies and now I cant get the product on time because someone changed to 6 days to deliver. Why lie in advertisement. Why not say we are incompetent and cant deliver on time and you wont get your order as you expect it. Store is not stocked at all, came in for a cleanser and they have 2 cleanser products available to sample but none to buy. How do you sample a cleanser? Lol. Absolutely hate Sephora. Will go to Blue Mercury they are always well stocked and deliver on time

I asked one sales person to help me find a lipstick that I had previously purchased from Sephora. She was going to check in the back to see if it was it in stock. She never returned. So I asked another. She never returned, either. Meanwhile, several people kept asking me if I was being helped. Before leaving the store without the lipstick, I told one of the sales people about my experience, Her response? She said thank you, not, "Oh we're sorry, let me get someone else to help you."

Instead of repeatedly asking customers if they need help, try actually helping them. If you want to boost sales and increase customer satisfaction, train your sales people. They flunk!

I ordered a bunch of hair and skincare products that ended up being sent to another address, and their "proof of delivery" was a picture of the box in another lobby lmao. I contacted Sephora and they immediately sent another package for free, express shipping. It came within a few days and I loved the products. Customer service was great. Thanks!

I visited one of the Sephora retail stores in the Middle East - Abu Dhabi. The name of the mall was Yas Mall. And the staff is extremely rude there. I also realised when you belong to any other nationality other than an Arab and you walk into the store, you are not greeted to but if there's an Arab, she will be approached by my many staff members, smiled at and served nicely. When you ask a simple question to any of their staff members, they roll their eyes and frustatingly respond like as if you're not welcomed there. All their staff members are disrespectful and racist to their customers. Maybe they should just put on a signage at the entrance of their stores that only Arab nationalities are invited and no other so you don't feel let down when you walk-in or out of the store ever.

I called on the same day I placed an order to cancel that order. The rep said he took care of it and will give me a refund when the delivery company sends it back. I called within 2 hours of placing the order. I don't believe they even processed it yet, especially when their website kept saying that they are having delivery delays due to the volume of business. Well, it wasn't cancelled - the package was delivered to me 3 days later. I 'll have to return it myself.

Part of the fun of shopping sephora.com is getting fun samples to try. How else do I try new products? Within a month, 2 of my orders had 2 out of 3 samples 'replaced' by some random product - things that I am not interested in at all. Why can't they specify the quantity they have of their samples and not offer the ones that are 'out'? It's annoying to open your package and not get the samples you were looking forward to trying.

I ordered a week ago from sephora and they cancelled my order because they were unable to confirm your payment information. I asked them about the time for refund and they told me it will takes one business day. I ordered again and I waited for 3 days and they did not refund the amount. I called the customer service and the lady answered my told my it will took 7 days i asked her to check the previous call and what they told me. Then she said she can't check that call and she closed the line in impolite way. She was rude with me, so I cancelled the second order. Company with staffs like her does not deserve the money we spend.