Sephora

Everyone please be careful about buying things online from Sephora website! Last week, I spent my 337 hard earning money to buy many items from Sephora website, I have been working so hard, thought I deserve to buy something nice! When I received the package, guess what, they only gave me 5 out of 17 items! When I called coustomer service to clarify my order, they said they cannot give me my item because they need to start an investigation first! I have lost almost 250 hard earning money and do not know if I will ever get my missing item ever again! I will never buy anything from the company again, and I am here advice other people be careful about online shopping with this company, do not waste your hard earning money!

I usually order my cosmetics online through Sephora since they have a variety of brands. I never had an issue with the order process and shipping. The quality of the brand I usually order is fabulous (Nars, btw). The only issues with Sephora that I have are—the website is over-saturated with useless features and they offer Klarna instead of Afterpay (which I believe they offered Afterpay awhile ago but Klarna is the only option).

When I shop online, I want to easily find what I want and not have to be bothered with features that provide no use (e.g. Community Forum, Groups and Gallery). It's an eCommerce website, not a social media/review platform. It's just too much! People like minimalist layouts that focus on your content, which in this case would be your products.

They very good at selecting wrong shades of beauty products and when it's returned between the 30days refund policy, they will rather give you a store credit rather than refund your money into your account.
Just to keep your damn money! Fraudulent he'll of a company. Don't know why they still operating!

I had an amazing service at Sephora in Coquitlam mall I would like to say a big thank you to Ivy. She is absolutely amazing. She help me and guiding me with my skin tone and imperfection her knowledge was outstanding and she is really a gem. I am so grateful that I got knowledge and guidance to what is best for my skin. I tip my hat to her so if you're looking for fantastic advice, go see her Ivy I never had such a fantastic service she went over and beyond to my request. Great job.

I definately have an addiction to Sephora :) I'm often disappointed and surprised by the brand lines they don't carry, however I love how many they do carry. I won't bother with the in-person sephora stores anymore because they don't give out samples anymore, just deluxe ones; on the sephora website I can have my deluxe sample and still get 3 little samples(I totally base purchases on those samples, I won't bother w/ the expensive stuff unless I first try a sample that blows me away). Not a fan of the pricing, but I love the selection, it's like the supermarket of beauty products :)

I placed an order online, a Temp Authorization was attached to my CC and an initial e-mail from Sephora was received. My order was the "unsuccessful authorization" and rejected with no follow-up notice. When I realized I attempted the order again. Same thing.

I contacted customer service and they claim that the issue is I used the site to identify my billing address and a separate shipping address (my work so I would not have to get a slip and go to the post office). They say that because they could not verify I lived at the shipping address their security policies prevent authorization.

This is contrary to how all major online vendors work. The billing address is attached to the CC. The shipping address is where you want it delivered. By this logic, you would never be able to purchase for someone else and ship to them as your CC company would have no record of the person or address.

Absolutely ridiculous, and no offer to try to work with me to rectify the situation.

This was my first time shopping with Sephora, and I was so excited to receive the FORVR candles that I purchased as a Christmas gift to my wife"she loves scented candles" when the packets arrived I was ecstatic, but when I open the package I was mortified and so disappointed to say the least my dreams of a perfect Christmas went down the chimney. The candles were shattered and glass fell all in my carpet I pray I was able to get it all up. And it's to late to order something else because it would never arrive by Christmas Day

It's great you can choose from some samples and trial sizes with online purchases so you can try products you're interested in to see if it works for you or not. Shipping has always been pretty good. Nevertheless, I continued to look for an alternative to this site to get my favorite tretinoin. So happy I found it, just google 'Topa2get' to find a website with a lot of products with cheaper prices. Amazing service! Ordered Friday & delivered at 11am Monday. Can't ask for better than that.

Be careful they find every way to scam
You bad customer service and rude managers. I went to return an unopened item that was wrong shade given to me went to return it and lady said she is not returning it as it was past 60 days. I requested manager as I m long time customer and don't return items at all it was wrong shade given by an employee and I didn't notice until I was using it as I purchase more in sale and use it when needed. Bad customer service and they disregard customers