Sephora

I will never buy from Sephora online again. My order was cancelled three times for absolutely no good reason. They told me they could not verify my billing address. I sent them a screen shot of my billing address that matches the billing address on my order as confirmed by my bank. I have used the same billing address and same credit card for years and never had any issues. I am just so surprised that they are not sophisticated enough to perform a simple address verification! How are they still in business?

Since I was teenager, I'm a big fan of Sephora. It has been almost 10 years since then! So I have never had a problem with their stuff until yesterday. My in-store experience was a bit disappointing. I asked advice to one of the sales assistants and she was rude and unpolite. She seemed sick and tired of customers but come on, is her job to help you out. I hope next customers have a better experience than me. About their beauty products, there's no problem at all.

The employees are incredibly helpful and knowledgeable about the products they sell. I particularly appreciate the ability to try out products before I buy them, which has helped me find my perfect shade of foundation and lipstick.

Ordered a gift card, some face masks, and some lotion as Christmas gifts. Had no issues checking out. Waited a week and got no email stating that it had shipped yet, so I finally went on the site to check out the status of my order. Turns out, there was an "auth issue" and they had either canceled my items, or showed them as Out of Stock. The order status was still showing as "Pending."
If there was a typo or auth issue, that should've been communicated instead of having me sit and wait for nothing to happen. Very disappointed.

I breed rats, & the products I purchased were a 12 pack of rodent water bottles along with some different types and sizes of bowls to try. The order was quickly processed and mailed, but when it arrived, they mistakenly packaged a single water bottle instead of a single 12 pack, & I was unable to use some of the bowls I ordered (too small or big). I immediately sent Chewy an email with my concerns, & after sending the message after hours, I received a reply from them bright and early the next morning. The correct bottle order was immediately processed and shipped on the next business day.

Everything is good until you have to return a product. It takes forever and a lot of the customer service representatives are clueless. Once they can't help you they will end the chat. I think I will stick with Ulta.

I am 66 years old and had eye surgery for my vision and for the first time in my life wanted advice on eye makeup. I don't need glasses anymore. I was told that it cost $30 for a consult. Very sad. Why are you charging for beauty advice………. You lost a customer today and I was ready to purchase product.

I am extremely surprised by the flow of negative reviews that this company is generating. My own experience with this company has always been good. The quality of the products I purchased is excellent, I never had to return anything. They send plenty of samples that make sense based on the type of products I buy. Their sitewide sale truly includes most of their brands, unlike some of their competitors like dermstore which advertises sitewide sale when in fact only a handful of brands participate. There was never any "scam", any expired products.

Today, I went into the Sephora inside brookfield mall. I went in looking for make up to help clear and cover my acne. Emily, I believe that was her name, helped me and was amazing. I could not have asked for better help. She proved she knew exactly what she was talking about and didn't make me feel the slightest bit embarrassed for my problem. I am very excited to see the change. My face already felt better after only having the make up on for a few hours.

FALSE ADVERTISING! Buyer beware! I went in this store to buy a pro brush which an associate then ordered for me online because they were sold out in store. After the order was complete, I was told that it was not half off even though there was a sign that said "50% off pro brushes". When I asked to speak to a manager, she informed me that it was on select brushes. I told here there was no asterisk or disclosure that said as such and that it was false advertising. Her response? "I know. You can wait for the package and then return it." She didn't take the sign down, nor did she try to make it right by honoring the advertised price. Shame on you Sephora Lynnfield, MA! See pictures below - prices are not as advertised!

This company is making its money from customers over charging for nothing. They received my payment 2 days later due to the mail and they charge me with $31, I called the customer services when I received the bill with it, she said they can not remove the whole amount and I will receive a new bill with the new amount, never received I decided to call their number and now they overcharge me with $63... I did not use my credit card and I have to pay $63. I called and he said the company only can remove some dollars... Be careful with this company they make their fortune stealing money from their customers!