Lily J.

I bought my items on black Friday on a deal that gave buyers 40 dollars in site credit if they spent $250 and bought 4 tops. The first part of the order came and one of the sweaters had a small sized rip in the back. I contacted them about this and they offered a 12 dollar site credit or a free return. I took the site credit because if I returned it, I would have lost the sale credit too and not really have gotten my money back. Then the last part of the order came and the other sweater had a hole where the
Bottom part of the button should be. I don't think I can even replace the button snap either because it is a vintage Versace button. I didn't bother contacting this time for another $12. The sizing was accurate but the conditions of the items were way off, especially for the price, and since the two in bad condition were by far the most expensive of the order.

I ordered a pair of Ganni jeans rather hesitantly because it was a size 24 and I am a 23. The website said that the pants ran a size small, so I figured I would give it a go. They came in 3 days in perfect condition and they fit perfectly. Not only were they the only website selling these pants (compared to Farfetch, Ssense, Nordstrom, etc.) that had a fit estimation and measurements, they also had by far the lowest price of all of them and the largest range of sizes. I appreciate the inclusivity and all the effort taken with the accuracy, pricing, and shipping of the item.

I ordered a bunch of hair and skincare products that ended up being sent to another address, and their "proof of delivery" was a picture of the box in another lobby lmao. I contacted Sephora and they immediately sent another package for free, express shipping. It came within a few days and I loved the products. Customer service was great. Thanks!