Sendle

After so much back and forth, Sendle finally admitted that they've lost my parcel. They however, made the process to get claim compensation nearly impossible. Facts:
1. My item was worth $300 (I have proof from my ebay)
2. Shipping cost was $17
3. Sendle lost the parcel and admitted to it.
4. Sendle refused to refund both the shipping cost and the cover amount (up to $100) Even if Sendle was to compensate me, it would have only covered 30% of the actual loss. Sendle hid behind "their process" which required full and detailed invoices for both buying and selling the item in question. They questioned the legitimacy of my claim when the only undisputed fact is that they lost my item. Their cover team were incredibly rude and unhelpful. I have explained repeatedly why a sales invoice cannot be provided. But they insisted on either that or a statutory declaration stating which business I bought the item from. My item was bought directly from an individual. Their process would disqualify a lot of items being sold on ebay, and it's by design! A customer focused company would've rectified the issue as soon as possible. Sendle on the other hand made it incredibly difficult for all involved. Me and my buyer who never got the item. This company is rotten to the very core. Save yourself some pain and use Auspost instead!

This is the worst company I've ever dealt with. Lost my package and they are so incompetent
Delivery was a week late and then never arrived at all

This is the worst experience I've ever had with any company in any service sector. I have been using Sendle for 3 months since the Canada Post strike of Nov 2024. My last shipment was picked up on Jan 28th. It has been about one month since then with no further shipping updates after they were picked up. In total, they have lost 40 of my packages with their shipping partner Wizmo, adding up to thousands of dollars worth of product (in addition to many lost hours, costs, and potential customers on my end). I run a small business to support my family and Sendle is not willing to refund the cost of the losses. I am also not able to continue business operations in the meantime because of this disaster which is another financial hardship for myself and my family. Not to mention the potential negative impact this has had on my business reputation or repeat clients.

Their shipping rates are reasonable but the amount of $ you may save on each package is not worth literal sleepless nights and stress trying to figure out where your product went, writing endless emails to a bunch of robots, and dealing with unhappy customers on your end.

Their customer service team sends the same prewritten emails every time you reach out to them, stating they will provide updates soon. It has been nearly impossible trying to escalate the situation to a higher up department. I will no longer be using their services once this issue is completely settled with them. It seems like based on other reviews there are some common themes here.

I had an awful experience with this service, and I feel compelled to warn others before they waste their time and money.

First, my parcel was never picked up, despite being ready and waiting the entire day. No call, no text, no knock—nothing. Then, after days of waiting and multiple follow-ups, I was suddenly informed that there was an "attempt" to pick up my package on the 20th. Funny how they only mentioned this AFTER I had been in contact with them since the 22nd! If that were true, why didn't anyone tell me earlier?

Instead of taking responsibility, the customer service rep tried to shift the blame on me, suggesting that my package "wasn't ready" according to their courier—which is a complete lie. I was there, my parcel was ready, and I even stayed up despite being exhausted, cleaning my house while waiting for their courier. I have ordered from Amazon, eBay, Shopify, and countless other platforms, and never once have couriers failed to locate my address. But somehow, this company couldn't manage the basic task of picking up a package?

When I requested a cancellation, they asked for CCTV footage as if it was my job to prove their dishonesty. I shouldn't have to waste more time proving what I already know—I was there, and no one came.

Luckily, I only tested their service with one package. I had 32 more orders pending, but after this blatant dishonesty and poor service, I will be taking my business elsewhere. If you value reliable service, honesty, and efficiency, I strongly recommend that you do the same.

Avoid this company at all costs.

Sendle is a scam and cheat. My dress was well UNDER 500grams as its polyester. Sendle overcharged me $2.73 claiming it was 1kg and 400l … for a polyester dress in a lightweight parcel envelope. GET REAL. Stick to Australia post

Sendle (Couriers Please) are the absolute stand out in utterly inferior performance. On two occasions in the last fortnight they have absolutely failed to deliver and their drivers have been proven to be pathological liars. On 31 March an item was supposed to have been delivered to my business address but the driver recorded on the tracking that our business was "permanently closed". I was onto this within an hour and provided them CCTV footage of the van pulling in, the driver never getting out, me walking past the front of the van (and waving to the driver) as I walked past to speak to a customer and was promised redelivery which also appeared on the tracking. Incredibly, the following day, the tracking had reverted to the business being permanently closed and the item had been returned to sender. The sender received the item back on 15 April and it had been completely destroyed in transit and Sendle categorically refuse to do anything about it. Second parcel was due to arrive so I pre-emptively contacted Sendle to avoid the complete farce of the first parcel but I may as well have saved my time. Received an email at 5:24 PM on 15 April (yesterday) to advise my parcel was on board for delivery that day. I contacted them immediately (around 4-5 minutes later) and was told the driver had tried to deliver at 8:24 AM but that the business was closed; back to the CCTV footage which proved the business was well and truly open and a van hadn't even done a drive-by. There had been ZERO on the tracking to suggest that the item was out for delivery when I left work at 5:00pm. Today they're at a loss to explain what went wrong and their communications are full of platitudes and completely unhelpful "assurances" that they care but they still absolutely refuse to offer any sort of service or delivery updates. The first, destroyed, parcel they absolutely refuse to provide compensation for and now they've mis-delivered the second parcel and haven't the vaguest interest in actually doing anything constructive about resolving the issue.

I've used Sendle several different times for personal, residential deliveries. When they're good - they're great! But when they're bad... you will loath everything! Do not risk it.

My most recent experience was a parcel going from Regina, SK, Canada to Edmonton, AB, Canada.(see screen shots). This package was a one of a kind gift. I filled out all of the package and delivery information online and received a confirmation when to place my parcel outside for pickup. I completed the instructions and day after day my package was not picked up. I reached out to customer service and they gave me zero information and just kept telling me to leave the package outside because someone would definitely be by the following day. I live in a pretty decent neighbourhood, but the concern of porch pirates is always real! I then received an email, "Thank you for your payment, we hope you enjoyed your service". Sendle charged my card in full for the delivery that was still sitting on my front porch. I got back on the chat and demanded answers - how could a company charge my card for a service they haven't completed yet? The customer service agent told me, "Not to worry, here is a tracking # for your to see the progress of your delivery" I told them, "I know where it is! It's sitting on my front step still! Yet I have been charged in full!" Four days later, my parcel was finally picked up. I got a notification the next day saying that they could not deliver to the apartment building because the delivery address was incorrect. I had double checked the delivery address with Canada Post prior to setting up my delivery to ensure it was correct. I hopped on a customer service chat (again) and they said the package had already been marked as "undeliverable" and is in the process of being sent back - A process that they said will take 5 business days! Their amazing solution to the problem: "If you need to get your parcel delivered before this one is returned, you could always resend a new one"

Despite promising a 24 hour delivery upon next day pick up. It has been a full week now and am waiting to HOPFULLY get this package back!

Do not use Sendle. It's not worth the risk. I do not have my package and I am really hoping I get it back.

Even if Sendle was free, it's not worth the stress of its terrible service.

They also seem to seek out the worst Courier partners, wherever they operate in the world, just read the other reviews.

Generally they seem to partner with Couriers who just never pick up parcels from hubs, lose or destroy the parcels they do pick up, or have sub-human social skills when interacting with any other humans along the way.

Customer Service agents are also not armed with much information or recourse to help customers because Sendle clearly has very few remediation processes or options for Customers that they are willing to undertake, meaning Service Agents bear the brunt of Customer frustration from all over the world. Can't imagine how thin their service playbook would be.

Some super weird questions/quotes from them in providing 'solutions' to complaints/queries include:

[Destroyed parcel] "Do you have a picture of what the parcel originally looked like before this happened?"

[Courier yelled at receptionist] "Sorry about that. Is there anything else I can help you with today?"

[parcel not picked up from hub in over 4 weeks] "Have you tried getting it back and using someone else?"

Truly chaotic.
They position themselves as providing a cost-effective alternative to well established postal and courier services...but instead just illustrate that an average 5% saving for rock bottom reliability and service is just not worth the hours of you'll lose out of your life during the 15% of times something goes wrong.

The worst courier ever. The worst and most unethical peoeple ever! Do not use their services. If you are a business and you send multiple packages, you will lose 2 out of every 12 packages. They will not cover the loss because they will eventually find the package after a month in a difference province. And then send that to the customer, when the customer has already taken a refund. I have lost 4 packages and shipping, and my account at amazon went to deactivation because of them. I HATE SENDLE.

Package sent from Dryden ON to Thunder Bay and then to Etobicoke, when it was supposed to go to Rainy River, (3.5 hours south of Dryden and 5.5 west of Thunder Bay). It apparently took 6 days to go to Thunder Bay ( via camel train?) from Dryden, then a day later it's in Etobicoke ( Toronto Area, 23 hours south east), it has been sitting there since for 6 days. Did these idiots ever take a geography course? The AI bot is useless and of course no phone number. Beware Canpar uses these useless people.

SENT AND PAID for shipment to kitchener.was never asked for any other info...parcell returned to me with no refund...THEY ARE A BUNCH OF CHEATERS WITH NO PHONE NUMBER ALL KEYBOARD ONLY...DO NOT USE SENDLE...PAY THE EXTRA IF ANY USE ANYONE ELSE

Failed to do a same day pick up for 3 days despite multiple contacts with support to push after the first day was missed. Constantly told it would be sorted, never was. Pick Up Guarantee - forget it.

Several customer have complained about product being marked as delivered however nothing was received. A number of customers even stated they we home at the time of delivery. When reaching out to sendle they took no accountability and simply stated the product was left in a safe place… our customers experience is clearly otherwise. Disappointing service and damaging to any business considering using this service.

Sendle was significantly less inexpensive than any other package delivery service I enquired about. The website is easy to navigate and the quotes are instant and not followed up with an annoying unnecessary email. Pick up and drop off was hassle free as you don't have to be there in person at either end. Delivery time was quick. I highly recommend Sendle!

Avoid Sendle at all costs. Deliveries that should take days end up taking weeks. Their customer service is useless because they outsource to third parties so they have no idea where the parcel is and keep making promises they do not keep. Sendle is trash.

Sendle delivered my Steal Horse Leather Fountain Pen holder in one of the worst rain storms that we have had in Pasadena in over a decade. They left it up against the door one of the only dry spots in the doorway. It was on time, handled with care, and carefully delivered. What more can a rainman ask?

Worst service Ever, will NEVER use them again! — I will NEVER use them again. Their courier partner Couriers Please is an absolute joke! 3 days in a row, they have failed to pickup parcel.
This is not the first time, the courier driver for Couriers Please in Prestons area 2170 NSW is an absolute low life blugger and has done the same many times before.
Marks that the delivery was unsuccessful however never attempts the pick up.
I kept getting assurance that the package will be picked up but next day but nothing happens. Have spend hours now on chat with the customer service who only offer false promises. Stay away from Sendle, especially if they are using Couriers Please as their courier partner.
Absolutely Joke!

Booked a pickup in Sydney for Friday 26 August. Today is Thursday 1 Sept. And the parcel still hasn't been collected. My daily routine for the past week has been to put the parcel outside my front door only to retrieve it after 6pm in the evening. Very frustrating trying to deal with these people as there is no live support nor telephone number. The previous 3 occasions I used them, the service was excellent. Avoid this company at all costs.

I have been using Sendle for business for over 2 years now. If there is a problem and you need assistance from an actual person- good luck! It takes about 50 steps to navigate where to get help. The bigger the company gets the worse they get. Parcels go missing often and then they launch an 'investigation' which never amounts to anything and the parcel and it's contents are never to be seen again. I get my $5 shipping cost refunded every time but honestly it's such a hassle even getting in touch with someone at Sendle to help it's not worth. It's worth spending the extra $2 per package and use Aus post- can speak to an actual person whenever you need.