Sendle

Sendle claim they delivered mail which has not been delivered.
No proof of delivery has been provided (photo)
I live in a large multi-storey tower with no safe place to leave packages and was home on the date of "delivery" no one used the intercom to notify me of the "delivery" honestly how hard is it to press 4 buttons or leave card in the mail box and drop my parcel at the post office for me to collect.
Never use sendle they are no help, Australia post any day. Might be a bit slower but I've never had any problems with them.

2 out of 2 separate orders have just disappeared. Can't phone them. They don't reply to emails. Even the sender can't get any information from them, Tracking numbers are worthless once they flick the delivery off to a third party courier. You could almost say their advertising is fraud because there is no service. My purchases will be refunded by the sender but I will not order from them again while they are using Sendle. So damaging to a business because of the ill-will created.

This company is completely incompetent and unprofessional in their services. They refuse to collect parcels on time, often still waiting for a courier over a week later, and yet refuse to issue a refund on the label charges. Packages are often separated or lost in transit. They claim pick up is attempted when they send a courier at 11:30PM, which is completely unacceptable. They have been nothing less than a migraine to work with, and will be avoiding them in the future. I hope others avoid also so they don't go through the pain and frustration our company has been through.

I tried using Sendle on two occasions to send approx 40 parcels to customers.

1. Sendle uses two different courier services. One would pickup promptly - the other one would NEVER pickup after 3-4 days of leaving parcels outside.
Sendle offers refunds for cancelled orders - however the time taken to enter the shipping info, then cancel one by one and re enter with an alternative service is not worth the hassle.

2. The time taken to deliver was unacceptable. All the parcels I sent were being delivered within my state and took 3+weeks to be delivered.

3. Many parcels were delivered damaged with the boxes ripped open.

3 parcels was picked up at the same time 7 December all of them was going to the same address, 2 of them lost, and 1 still not delivered, maybe lost too. They launched investigation after few email enquiry, in every single email they promise how customers important to them, they will improve their service. Another parcel picked up 2 December still not delivered, they launched investigation for this too. Hopeless! They just lost me like a customer, I will go to Australia post, more expensive, but at least I can talk with someone. Sendle doesn't have phone, only enquiry throw site. So if you want collapse ruin your business, this is way to go -use Sendle. I wish here will be minus 0 stars.

Sendle stole my parcel. Then said they had no proof parcels picked up. I told them I have proof sendle driver contacted me today saying he had my parcel.

Give me your manager's name I'm filing a thrift report.

Also I have a email from sendle staying both items were picked up on the day and both are traveling under the one scanned ticket.

Now give me your manager's contact details.

They refuse to give contact details to file a theft report to police.

Most disgusting service...

IF you are a business thinking about using sendle - Do not do it. They always miss pick ups and can take 3 days to collect and even longer to deliver. I have had local customers wait up to one month for a package which is not a good look for a business. Customer service is almost non existent too. Not worth the slightly cheap price you are paying. Avoid at all costs!

Even the post office will not let you print the lowest rate for postage. I was having to go to the post office to send packages for $3 instead of printing at home for $8. That $5 is a huge difference especially considering at both prices, the package was going to be delivered the exact same day. Sendle allows the best priced shipping to be printed with a tracking number. And I can use my home or business mailbox and Usps picks them up. So easy!

I booked a pickup, and within 3 days, the parcel still hasn't been collected. My daily routine for the past 3 days has been to put the parcel outside my front door only to retrieve it after 6 pm in the evening. The customer teams told me that their company escalated the issue and someone will come the next day but NO. No one ever showed up.
I am very disappointed to learn that they are a company without any integrity. I cannot trust their promise and service anymore.

If I could give this poor excuse for a company a 0 or a negative score I would. Their customer service is a joke. They claim to have attempted to deliver my item which is an straight out lie. I work in a corporate office with a large mailing room. I raised my concerns to Sendle support and they could not provide a suitable reason as to why I didn't receive my item. They then told me they would attempt a re-delivery. It's been 6 business days and still no item. It's stuck in Melbourne, coincidentally the same city it needs to be delivered too.

I live in suburban Melbourne and thought I'd give Sender's pick up service a try. It's been around a month and parcels have still not been collected. Have wasted hours waiting to connect with and dealing with Sendle support via chat (the only way you can get in contact). You can't contact them easily, and when you do get through to them they'll repeat the same lines about doing what they can to get your parcel collected but it's all lies. Nothing changes. Stick with AusPost, don't waste your time, don't use Sendle.

"sendle" created on monday. Still hasn't been picked up to be shipped on the friday. Not very impressive at all. Tracking shows no date of estimated delivery. Aus post is considerably better and more transparent with their tracking information. Not to mention just faster. I'v had two packages of the same size sent on the same day from Sydney. One was with Aus post and is already here, and one with sendle that hasn't even been picked up yet. Seriously had I have known the retailer was going to ship with sendle I would have been discouraged to ever purchase.

Absolutely terrible customer service, no actual phone number to contact staff. 1-2 business days response is not acceptable for issues with pickups that need to be resolved that day. Absolutely inflexible staff to fix an issue after they did a no show with no notice and gave them 3 chances to resolve the issues. Taking my business to TNT direct or through a decent agent like Couriers and Freight that actually know what customer service is and have a phone number you can call. Just closed my account - good riddance!

No customer support function, whenever there is a deliver or collection issue there is no one to help, only email and they might get back to you in a few business days, if your lucky!
I've used multiple times with an eBay store and collections are rarely collected on the day booked, and deliveries are the same. I've now had a package returned because they can't follow a simple instruction to call the receiver! Yet I can't speak to anyone to find out the issue and get it fixed.
And appealing company setup and having no customer support is ridiculous in this day and age.
Highly recommend to avoid this company!

Sendle only took one business day to pickup the package which I had purchased which was good but the tracking history started to get very confusing. Apparently a package can go from Sydney to Melbourne in 2 minutes and it back again to Sydney in 3 hours. Not sure if it was actually in Melbourne at all but once I started asking questions, they pushed it onto a 'third-party provider' which allowed them to throw their hands up and pass the blame onto another company. If you want to have a delivery service you must be able to take the blame even if you have passed the parcel onto someone else since it is not the consumer's fault but yours. Very unhappy and still have not received my package which has now been lost by the third party.

Why any business would choose to use sendle is beyond me! I ordered a small item which was posted on 2nd December and still have not received it. I have tried to contact sendle to get a clear idea of when to expect it and have not heard a word back from them. Not good enough. It was a Christmas present which I now have to go and replace as it's likely not going to be here on time. Please if you are a business considering using sendle as your way of post, DO NOT. It's completely put me off ordering anything from this company again as I know they use sendle! How disappointing!