Frustrating...

It's so hard to communicate with you in case we need help, I couldn't find any phone number.

Frsutrating. Parcel left out for booked pick up twice

Great customer service.
Great pickup from my house.
Chitchats has some destinations lower priced

I have ALWAYS had outstanding service with Sandler! I couldn't ask for a better shipper.

Easy and quick to book item for delivery.
Quick pickup and cutomer very satisfied with delivery

The USPS picks up at my doorstep based on a message that they receive from Sendle. It's great!

My first parcel was never scanned in.
After some time is was delivered but my second buyer recieved that tracking update and let me know. First sign of problems.
Everything was fine for a bit but then I was in quarantine and held off sending until my quarantine was up (partner was at a tier 1 location).
I had sent 15 parcels with hand written labels.
I had generated 2 codes for one buyer, not realising it was the same person on ebay until packing the items. She knew I was only going to use one of them. I had noticed another buyer was flagged as never picked up, which was not correct so I launched an investigation via the dashboard on sendle and it came back as not picked up. So wrong. I even take photos after each pachas been packed due to the stress involved with this driver.
He came the next day to pickup when they were all done the day before and was pissed I had sent 15 packages in one day. He said his boss and himself weren't happy because I hand write all my labels. Well I pay to do so and I select the "no label required". I emailed sendle this and they agreed this was bs.
After this, every single group of packages, he only scanned in half of the items and even damage one of them.
3 weeks later from when I sent the 15 items, I get an open case on another buyer who never got her package. I emailed sendle 4 times and never received a response.
I actually reached out to the buyer where I had generated two codes (where we only used one).
Still no response from sendle.
I had suspicions that the idiot driver had ignored what was on the box (address, tracking number and person name) and just popped a tracking code for the other buyer.
My suspicions were confirmed when I recieved a message from the person with the 2x codes. She said she saw a box days later that felt super light and it wasn't for her. The label was damaged so she couldn't see who to return it to and ended up putting it in recycling.
So I had to refund the other buyer via an open case on Ebay with no support from sendle.
Whilst this was all happening, I had two other sales go through and they had selected sendle as their choice of sending. Surprise, surprise another issue.
So I packed both up for pickup Friday 8/10. He picks up both but soon after flagging one as picked up, minutes later he added a note saying it couldn't be picked up but shows that its in transit when looking at tracking. So it couldn't be picked up but its on its way? What the heck. This is not only confusing, but it affects what you can query via the dashboard. I've had to message the buyer to assure her its on it's way and it was picked up.

Im done. Tbh sendle's support wasn't bad to begin with but now it's non existent and this driver needs to go. He is costing me money, stress and I can't continue to run a business like this.

I run a small online business selling handbags, i have been using Sendle for the past 2 months i send between 15 and 30 parcels per week, my first problem was that Sendle is not sending the correct pick up information to its couriers, so they cannot find my premises the drivers have shown me on their scanners that they only receive part of the address and 6 parcels so far have not been picked up Sendle say they have sent the pick up details but 3 of their courier companies disagree. And have show me tat they do not receive correct pick u detail from Sendle

I have now had 3 parcels not get delivered and have been returned to me all taking over 1 month to arrive back, the tracking shows that they sat at various depots for up to 14 days gathering dust 2 parcels were returned damaged

Currently we have 1 parcel that has taken so far 3 weeks and only just arrived at a depot, and a second parcel that arrived at a depot 3 weeks ago there was a small problem with the address which we corrected and offered to pay again to have a new delivered Sendle sent a new label to the couriers depot but it was never used or delivered, today i have see on the tracking its been returned and will take another 8 days to arrive so again 1 month from the original pick up! Also the customer's concerned had to get a refund so its cost hundreds of dollars lost sales and all the shipping costs, on one of the parcels we were charged double the normal cost because it was deemed a remote area the parcel took 1 month to get delivered i had so send another item to the same buyer i used Australia post it cost half the cost of Sendle and arrived in 7 days

The chat service you can wait for hours the agents are not trained and cannot help it a waste of time i have managed to get hold of someone at Sendle by E mail and she always promises e that she will resolve the issues bit to date has not managed to resolve even one case and there is never any explanation it just goes on and on with lip service and no solution found

My business has suffered, E Bay, Amazon, Catch etc have all warned that my deliveries' are late, buyers have given me bad reviews its very damaging! So sellers, Buyers please please don't go near Sendle they are a total waste of time and money

MY PARCEL COULD NOT BE DELIVERED TWICE BECAUSE IT DID NOT HAVE A UNIT NUMBER ON THE PARCEL. THAT'S IS TRUE BECAUSE I LIVE IN A HOUSE! I DO NOT KNOW WHERE YOUR DRIVER CLAIMED TO GO TWICE OR WHY IT WAS 24 MINUTES PAST MIDNIGHT TODAY THAT DYAH AT CUSTOMER SERVICE DECIDED TO EMAIL THIS INFORMATION. Tracking app says UNABLE TO DELIVER WEDNESDAY 10/02/2021. Busy, and deciated girl working after midnight in the office on a Friday. Parcel tracking service states unable to deliver. No card in door or mailbox. I email customer service and give them Authority To Leave parcel in my green mailbox and/or to go through the black side gate down to my front door and my contact number if there is another problem. Tracking again unable to deliver. Again email them, unabl to deliver on tracking site but no reason why. So far 2 weeks and no parcel yet but sender is less thanc30 mins away. Only ever received automated responses to my emails during business hours but get notified after 5.30pm today which is Friday - Office hours mon-fri 8.30am - 5.30pm office is now closed. Dyah from customer service at 10.30pm - 5 hours after office is closed. No reason for non delivery getting to sender information was generated according to her today 12/02/2021. I knew that on the 10/02/2021 when this information was generated by checking the tracking site. How can a tracking generate information before paper work done 2 days before. But still no reason for non delivery, and I had given written permission to leave it in my green mailbox or to keave it at my front door with instructions of which gate to go through to get to front door and also my phone number incase there is another problem. At 12.24am Saturday morning 13/2/2021 Dyah has miraculously contacted the delivery driver who somehow remembers that my parcel had NO UNIT# ON IT. She manages to get hold of a driver at Midnight on a Friday who remember my parcel that couldn't be delivered on Wednesday 10/2/2021! What a memory on driver... and there was no unit # on the parcel... BECAUSE I LIVE IN A HOUSE!
The ONLY reason an Australian company with no weekend office hours, and had close 5 hours prior would contact you a customer at 10.30pm at night would be either knowing full well NO COURIER DRIVER HAS EVER BEEN TO MY ADDRESS, LET ALONE TWICE, WITH INSTRUCTIONS TO THE DOOR AND MY CONTACT NUMBER. They wanted to have the response you did not respond to us for 2 days and they were hoping I was asleep and I was also stupid. The original email from Dyah would say received Friday 12/02/2021.

Obviously, Dyah DOES NOT KNOW that an email also shows the exact time it left her computer and exactly 2mins after when it was recieved on mine. And on the parcel tracking site you are able to see exactly what time the tracking information is logged.

At 11.35pm - yep 25 minutes to midnight I sent her an email informing her I will be contacting both fair trading and the Ato with lodging complaints with the parcel tracking claiming one thing and my 2 weeks of emails between sendle and me. I also told her how unprofessional it is of her to be contacting me at this hour and in caps GOODNIGHT.
Dyah was not done... 12.24am now 24minutes past midnight another email claiming the driver he remembers my delivery 2 days prior on Wednesday 10/02/2021 but not feel or see the need to or write down/record that and customer service obviously DID NOT give the Driver the LEAVE AUTHORITY with instructions to leave it at the front door entering my yard using the black gate, or in my mailbox and DID NOT PASS ON MY PHONE INCASE THERE WAS ANOTHER PROBLEM!
I LIVE IN A HOUSE SO OF COURSE THERE WAS NO UNIT NUMBER.
I told her it was now 12.24am on Saturday morning and that I think all her emails with false information especially because of time of night was a form of harassment and I am going to contact the police. She stopped finally. It wasn't as such, at time of night, it was Dyah trying bully me into the belief that either the sender who I have regularly got parcels from over the last 4 years without issue or I was at fault. Sendle is blameless, trying to manipulate me into the fact that I wouldn't recieve my parcel and they had tried everything humanly possible to do so... they did do everything EXCEPT GET A COURIER TO DRIVEVTO MY DELIVERY ADDRESS AND LEAVE MY PARCEL.