Pickup? More Like Pick-never~ Want to play a fun game of "Will They or Won't They"? Schedule a pickup and watch as your packages become permanent decorations by your door while you wait for the Sendle driver to never show up. It's like waiting for your crush to text back, only to realize after weeks that it was never going to work out and they were just stringing you along to humiliate you behind your back with their friends.

And then, like a glutton for punishment, you might try contacting Sendle's customer service! I did this every single day over an entire week. Enjoy spending countless hours of incredible mental gymnastics where they make their incompetence your fault. You thought The Truman Show was toxic and psychotic? Sendle has elevated gaslighting to an art form. It's like talking to a brick wall, but the wall talks back and is on a mission to send you into a padded room. They'll play with your emotions like a toxic ex-boyfriend, keeping you hanging on with lies and empty promises, only to ghost you when it really matters.

Not to mention the subtle microaggressions mixed into their "apologies": "I'm sorry you feel that way" or "It shows here in our system that we attempted a pickup, but your package wasn't ready." I guess my CCTV must also be hallucinating because it looks like they didn't even show up, and now it's my fault for not getting the package ready when it was right by the door for collection? By day 10, you'll be questioning your own existence and wondering if you hallucinated the whole eBay sale in the first place!

Then come the excuses. "It's out of our control" or "There are so many orders." It's amazing how Sendle would rather come excuses and gaslight customers instead of, you know, hiring more people in this economy. I mean, who needs delivery workers for a delivery service when you can have a team of expert gaslighters instead?

And the cherry on top? Your poor buyers, left hanging for so long, will demand refunds. Thanks to Sendle's God-tier incompetence, you'll be handing out refunds like they're free samples at Costco. Watch your bank account shrink faster than your will to live! Why have peace when you can constantly scream into the void? Then, two days after you've given up and cancelled the shipment, they'll show up at your door. Growing up in a healthy family definitely made me miss out on trust issues and existential crises. So, Sendle fixed that for me.

In conclusion, if you hate money, love wasting time and being stressed, and enjoy explaining to angry buyers why their great-grandchildren will receive their packages before they do, Sendle is the service for you! For everyone else with a functioning brain, I'd recommend literally any other shipping option. Heck, carrier pigeons would be more reliable at this point.

Frustrating...

It's so hard to communicate with you in case we need help, I couldn't find any phone number.

Frsutrating. Parcel left out for booked pick up twice

Great customer service.
Great pickup from my house.
Chitchats has some destinations lower priced

I have ALWAYS had outstanding service with Sandler! I couldn't ask for a better shipper.

Easy and quick to book item for delivery.
Quick pickup and cutomer very satisfied with delivery

The USPS picks up at my doorstep based on a message that they receive from Sendle. It's great!

My first parcel was never scanned in.
After some time is was delivered but my second buyer recieved that tracking update and let me know. First sign of problems.
Everything was fine for a bit but then I was in quarantine and held off sending until my quarantine was up (partner was at a tier 1 location).
I had sent 15 parcels with hand written labels.
I had generated 2 codes for one buyer, not realising it was the same person on ebay until packing the items. She knew I was only going to use one of them. I had noticed another buyer was flagged as never picked up, which was not correct so I launched an investigation via the dashboard on sendle and it came back as not picked up. So wrong. I even take photos after each pachas been packed due to the stress involved with this driver.
He came the next day to pickup when they were all done the day before and was pissed I had sent 15 packages in one day. He said his boss and himself weren't happy because I hand write all my labels. Well I pay to do so and I select the "no label required". I emailed sendle this and they agreed this was bs.
After this, every single group of packages, he only scanned in half of the items and even damage one of them.
3 weeks later from when I sent the 15 items, I get an open case on another buyer who never got her package. I emailed sendle 4 times and never received a response.
I actually reached out to the buyer where I had generated two codes (where we only used one).
Still no response from sendle.
I had suspicions that the idiot driver had ignored what was on the box (address, tracking number and person name) and just popped a tracking code for the other buyer.
My suspicions were confirmed when I recieved a message from the person with the 2x codes. She said she saw a box days later that felt super light and it wasn't for her. The label was damaged so she couldn't see who to return it to and ended up putting it in recycling.
So I had to refund the other buyer via an open case on Ebay with no support from sendle.
Whilst this was all happening, I had two other sales go through and they had selected sendle as their choice of sending. Surprise, surprise another issue.
So I packed both up for pickup Friday 8/10. He picks up both but soon after flagging one as picked up, minutes later he added a note saying it couldn't be picked up but shows that its in transit when looking at tracking. So it couldn't be picked up but its on its way? What the heck. This is not only confusing, but it affects what you can query via the dashboard. I've had to message the buyer to assure her its on it's way and it was picked up.

Im done. Tbh sendle's support wasn't bad to begin with but now it's non existent and this driver needs to go. He is costing me money, stress and I can't continue to run a business like this.

I run a small online business selling handbags, i have been using Sendle for the past 2 months i send between 15 and 30 parcels per week, my first problem was that Sendle is not sending the correct pick up information to its couriers, so they cannot find my premises the drivers have shown me on their scanners that they only receive part of the address and 6 parcels so far have not been picked up Sendle say they have sent the pick up details but 3 of their courier companies disagree. And have show me tat they do not receive correct pick u detail from Sendle

I have now had 3 parcels not get delivered and have been returned to me all taking over 1 month to arrive back, the tracking shows that they sat at various depots for up to 14 days gathering dust 2 parcels were returned damaged

Currently we have 1 parcel that has taken so far 3 weeks and only just arrived at a depot, and a second parcel that arrived at a depot 3 weeks ago there was a small problem with the address which we corrected and offered to pay again to have a new delivered Sendle sent a new label to the couriers depot but it was never used or delivered, today i have see on the tracking its been returned and will take another 8 days to arrive so again 1 month from the original pick up! Also the customer's concerned had to get a refund so its cost hundreds of dollars lost sales and all the shipping costs, on one of the parcels we were charged double the normal cost because it was deemed a remote area the parcel took 1 month to get delivered i had so send another item to the same buyer i used Australia post it cost half the cost of Sendle and arrived in 7 days

The chat service you can wait for hours the agents are not trained and cannot help it a waste of time i have managed to get hold of someone at Sendle by E mail and she always promises e that she will resolve the issues bit to date has not managed to resolve even one case and there is never any explanation it just goes on and on with lip service and no solution found

My business has suffered, E Bay, Amazon, Catch etc have all warned that my deliveries' are late, buyers have given me bad reviews its very damaging! So sellers, Buyers please please don't go near Sendle they are a total waste of time and money