Sendle

Terrible -this is the worst parcel pick up i have ever encountered. Booked NOV 2 - no pick up still on NOV 13. Your automated answers do nothing for me as a customer - really disillusioned- I've had 2 previous parcel sent with sendle that were very good.

So 12 days later i still don't know when it will be picked up
Im too scared to reschedule- does that send me to back of line.

Not satisfied with anything - I can't even give you a star the only way i do this is to get it sent
I'm curious if you add my review to your data base for customers to read?

Avoid Sendle at all costs. Deliveries that should take days end up taking weeks. Their customer service is useless because they outsource to third parties so they have no idea where the parcel is and keep making promises they do not keep. Sendle is trash.

Sendle was significantly less inexpensive than any other package delivery service I enquired about. The website is easy to navigate and the quotes are instant and not followed up with an annoying unnecessary email. Pick up and drop off was hassle free as you don't have to be there in person at either end. Delivery time was quick. I highly recommend Sendle!

I tried Sendle for 5x parcels and unfortunately not were delivered in a timely manner. Unfortunately courier companies such as Couriers Please that Sendle uses leave packages sit in their depots for up to 7 days before they move. I gave Sendle a try to reduce costs but for the dollar or two saved, I have gone back to Australia Post, Express Post where delivery is withing 1-2 days.

Explained that the Sendle experience was not a fast service. I said fair enough but that's actually what businesses require these days

Unfortunately, the Melbourne parcel was not picked up from the School - after 2 x days of waiting. Many other businesses in the Abbotsford Convent use sendle - including companies in the building right next to us! I'm uncertain of what the issues was as there was PLENTY of access - a Main Gate and entrance to the precinct is very clear.

Sendle is so simple and efficient to use. I can simply log my parcels and know that they will end up where they need to be. Sendle manages the tracking emails for me - huge timesaver! The only negatives are that Sendle won't deliver to PO Boxes and sometimes the prices to rural areas are significantly higher than AusPost. Plus I can't send overseas with Sendle. Other than that, it is just an easy, no-brainer way to get my parcels sent.

Experience with mygirlybowtique was amazing! Quickly made my babies tutu and she answered and messaged me back so quickly. I'm in love with my order and can't wait for my little ones first birthday 🎂 Thank you so much!

Took 4 shirts from wwe ordered on a Saturday from Utah to get here to Kentucky Friday so 5 days wasn't too bad!

They never attempt deliver, they just text you that they "missed you" and direct you to another shady business (pack & send) to pick it up. I had two deliveries with Sendle in the past few months and both of them had the same outcome. At normal times it would mostly be annoying, but given my multiple chronic health conditions, it puts me in direct risk as I am not supposed to leave the house. The local pack & send (Coburg VIC) is run by a nasty, abusive owner as well, with no sense of keeping his business COVID safe (in addition to yelling and abusing at customers - I have it on video). This is the experience in store for you as well if you live around Coburg and are unfortunate enough to have something sent with this sham company.

I have been annoyed with their agents for months now. A lot of our parcels has been going missing, being left outside the gate which are being stolen and they don't do justice on their service. The most ridiculous I ever got was this week's incident so far. Customer's parcel has not been delivered for almost a month already. Now, I asked to conduct investigation to find it. It took them 10 days, they did find it. The worst thing is that they wanted our customer to collect in Dubbo, customer is based in Bakers Swamp. Like, are they serious? Asking a customer for 2 hours just to pickup a package which was supposedly delivered is ridiculous! Second point, you could have chosen a depot nearest to his house instead you chose a 1hr drive.

Point 3, they are saying they cannot deliver to our customer's address. Then why the hell are you accepting orders from your site using that address if you are not able to deliver? FALSE ADVERTISING at its finest!

Not only time wasted, as with money, stress and energy. ALL THE TIME.

Good job Sendle! Your company is unbelievably the worst one we have used in Australia!

Had a parcel picked up and sent out for delivery the next day, only to find that on the tracking it said that it was undelivered, even though I was home. They then tried a few hours later and had the same update. When this happened I sent an email enquiring about the issue. The following day they tried another 2 times, both with the same outcome. Getting pretty frustrated, I wanted some contact with Sendle as they had not gotten back to me, only to find out there was no phone number to call! I sent a message to them through Facebook but still no response. It was only after I had publicly commented on their Instagram post that I had any sort of contact with Sendle, days after the first contact I had made. Finally got to emailing them, and was then told it would take 1-2 days to re-deliver the parcel. I asked if there was any way it could come before the weekend as I had been waiting for days at this point, and their response was that there is no guarantee. I finally got my parcel today, after the 5th attempt and 6 days after the first delivery attempt when it should have arrived. Do not use Sendle, if anything goes wrong with the delivery process, their customer support is very much lacking, with no phone number to ring, no response from direct messages, and an email turnaround time of 2 days, unless you negatively comment on their Instagram post like I did (and many others too. It seems I am far from the only person with this sort of issue with Sendle).

I am about 2 days into the investigation and understand that it can take up to 7 business days to complete, that being said. Reading all these reviews really scares me. Im a single father with a autistic 5 year old son. He is relatively high function but still requires my assistance. I am a drafter by trade and am looking for some type of home business so i can watch my son and still make a living. You can't just "Phone in" that sort of work. So i am opting to start a home business with the intent of parts manufacturing. I have my first commission but fear they might pull out of the contract due to time constraints. This is my FIRST commission. I would not mind my reputation being tarnished this early in the game plus you could be my first shipping company. (maybe) waiting but hopeful.

I own an online store, I sent a parcel by this company for the first time.
At first they said it was lost, so I sent it by another delivery service, and after a couple of days it was at my customer, unfortunately I did not get any help from the support, and only lost money and goods.

I had twice bad experiences with Sendle.
Once they came to collect the parcel at 7:00am when is 1 hour earlier than the timeframe. The courier didn't press the door bell inform me of their arrival. That made my parcel delay.

Last Friday they scheduled to pick up my parcel from 8:00 am - 6:00 pm. I started to chase up the collection from 1:00 pm and sent about 20 emails. Eventually they told me they had re-schedule to next business day, when next Monday 14 Dec 2020. Today I started to chase my collection at around 8:00 am. There is no any attempt of collection. Terrible.

For two years I've used Sendle and have been very happy with the service. The price, reliability and ease of booking was good. Recently, with no notice, I went to book a pick up and was advised that the HS Code of my item (a magnesium supplement) was no longer permitted and I therefore couldn't book the courier. There was no explanation offered or assistance to address the situation. This essentially cancelled my business unless I could arrange for a different courier company. This I have now done and therefore no longer am a Sendle client.

As above

At the chat session the rep was very helpful however i have still not received any outcome for my question.

If I could give this poor excuse for a company a 0 or a negative score I would. Their customer service is a joke. They claim to have attempted to deliver my item which is an straight out lie. I work in a corporate office with a large mailing room. I raised my concerns to Sendle support and they could not provide a suitable reason as to why I didn't receive my item. They then told me they would attempt a re-delivery. It's been 6 business days and still no item. It's stuck in Melbourne, coincidentally the same city it needs to be delivered too.

Sendle has been a cost effective, user friendly courier service that has helped me get resources to our interstate clients and colleagues with a minimum of fuss. The dashboard is clear and up dated regularly so I can track deliveries and invoices easily.

I've been using Sendle for a few weeks now, wish I had read up on their reviews before I used them. Some deliveries go smoothly, but others are just sent to their 'Agent' and thus they no not deliver door to door. Might be cheap, but not worth putting your business reputation at risk. Will not refund.

Even though the cost feels a little high, it is on par with most other delivery services for small businesses. The site makes sending a parcel a piece of cake, they have always been reliable, fast and efficient. After 200 shipments the price will come down a bit so hopefully I can keep using them and bring my cost of shipping down to a price that I can work into my online orders to increase overall sales!

I had four failed delivery attempts and no one from the company reached out to say something was wrong with the delivery notes. Upon realising this I had to chase the company up. You cannot call them and they take 1-2 business days for all responses. I never actually received my item. Do not use them!

This is the worst company to use for shipping. They absolutely stink. Everyone from their support to the CEO. I couldnt speak more lowly of a company.

90% picked up next day.
Hassle free. Very fair prices and drivers in my area are friendly.
Saves me going to the post office for alot of my parcels.
Recommended

Helped me with a parcel that was not collected
Collected 4 days late but they refunded me the postage costs