SearsHomeServicesReviews 688

Had an appointment with a technician with a four hour window. I was contacted 2 mins before the end of the four hour window stating they technician would be late. When I contacted them to complain to a supervisor, I was told they were busy dealing with a customers and one would contact me in 1-2 hours. After 2 hours I contacted them again to complain and after 20 mins when I finally got into contact with a supervisor, he disconnected us. The level of unprofessionalism and lack of customer service is extremely disappointing for a company as Sears. There is no reason any customer should be wasting 6+ hours of their day waiting on Sears to do their job and no attempt to resolve the issue.

A technician came out to repair our dryer. He took it apart and found the problem. He told us he'd order the parts and when they arrive in 2-3 days he'd come back to install the new parts. The parts arrived in 3 days and 5 MISSED APPOINTMENTS later I still do not have a working dryer. Yes, 5 NO-SHOWS and Sears says they can't do anything about it nor will they reimburse me for the original fee. I took my business to ABT and will never use Sears again. You shouldn't either!

I purchased the warranty for my washer, had to call for repair, the repair guy shows up ( short Barney Rubble looking fellow) attitude sucks, doesn't want to be working, doesn't want to answer an questions you have, he does the contract repairs for Sears and Home Depot in South Jersey... I can't blame Sears for his actions but they need to know that this guy has a piss poor attitude ******* is his Id number and he needs to find another occupation. He really acted like a miserable sweaty grease monkey, and I requested that he never return to my home again. I will be contacting the warranty company and also letting them know I believe he is stealing parts because he told me the machine needed a new belt, he ordered 4 parts and when he came to repair the dryer ( same guy, Barney Tubble I mean Rubble) he had 2 of the exact same parts delivered and he took the extra one instead of letting me send it back. He was upset because he came out and couldn't make the repair all of the parts he ordered that he was going to steal were shipped, but the one he needed to do my repair didn't come, so I called the company on him and now he can't return to my home ever again and they are going to send a different repair tech! He is so busted!

I have try to pay $100.00, this been going about 3 hours today. Your robot can not understand me, try to talk to an associate but not helpful. My Kenmore has not being repaired. Very bad service and treatment of customers, no matter how apologetic the associates are on the phone. Not people friendly. In all consciousness I can't recommend SearsHomeServices to anyone. The departments have no communication. It has been an all morning ordeal, *******1459 no answer 30 minutes wait. Thank but not thanks.

Do Not Ever Call these people! I stayed home two days in a row from 1:00 p.m. -5:00 p.m. waiting for a technician to come repair my dishwasher. The first day he did not show up at all. I simply got an email at 4:30 saying that I needed to reschedule my appointment. I called customer service and they said he was 3 hours behind. I rescheduled for the next day again with a 1:00-5:00 appointment window. This time the technician called me at 5:15 and told me that the earliest he might be able to arrive would be around 6:15 p.m. He then said that he might not be able to make it at all. Sears should just completely shut down. They obviously do not have an adequate number of technicians to properly take care of customers. I will never call them for anything ever again.

Technician called 45 minutes after the 4-hour window to say he's late. All calls to schedule appointments, complain, talk to a supervisor, request a refund... etc., go to an off-shore call center. These technicians are not supervised by anyone we can speak to and there is zero control over these idiots. They don't show up... too bad, schedule another appointment. I requested a refund. The nice indian lady at the call center said I will hear from some department in 7-10 days. No confirmation number of my refund request being made. In 10 days, I hope to hear from them. If I never hear anything, I'll have to call back and request another refund and hope for the best. Worst service EVER. Run.

Technician did diagnosed the problem on the 17th, and said that defrost heater part needs to be ordered and it will take up to 10 days; I wanted to expedite the process (family is flying in for Easter weekend); good thing that I called, because Sears is claiming that they did not receive anything from the technician and they can not get in touch with the technician.? Sears can not get in touch with their employee? I have been calling for 3 days and keep getting the runaround and transferred to different departments and companies from phone operators in US to India to Pakistan to Philippines and back again and then I get disconnected. Can someone advise what to do? Time logged-in minutes: 367

I called on a Sunday for a refrigerator repair. I was guven an appointment. I was scheduled for Monday. They were a no show. I called Monday and they of course said it was Tuesday. I have an emIl stating Monday. They gave several excuses and apologies with promise of a gift card and reward points for the inconvenience. I didn't receive either. They rescheduled for Tuesday. They show up but no part. I was rescheduled for Friday 4-19_19. They cancelled. They were rude. Some rep called Greg was the worst. Nothing we can do you just have to take what we have which is now Monday. So ive missed 3 days of work for on false promises and broken agreements by this horrible company. I now must must take another day off and hope they show. I have 2 children and no refrigerator for food but Sears got their money. Thank you Sears for allowing me to loose vacation days, food and additional money on takeout.

My first appointment the Tech was supposed to arrive between 8:30AM-12:00PM. The guy Brian H never showed and never called to notify. I scheduled off work to attend. I was pissed! The second appointment the guy was an hour and a half late on a Friday. It was past 6:30. He took 1 look at my dryer and said because the model and S/N were missing he couldn't touch it. The Sears reps and managers have hung up on me multiple times as I have requested a refund. 2 reps stated that I would receive the refund but I still haven't. I am going to post on every website and keep calling until I get my money back for the $49.99 warranty plan.

My 7 year old
Kenmore water softer has a leak in the brine tank. After reading the
Warranty which states after the first year I am required to pay a trip
Charge, (but doesn't say anything about labor) I assumed the trip charge
Is all I would have to pay. On
3/20/2019 a Sears tech was out & said I "would" have to pay for
Labor too. I asked him to show me where it says that in the warranty,
But he could not. He was only going by what his tablet was telling him. I
Said fine, just ship me the replacement tank & I will install it
Myself. I was a service technician for Hobart & a restaurant chain
For 34 years so I could do this with no problem. He said he ordered the
New brine tank & I should be receiving it in 5 business days. I
Never received the tank so I spent a lot of time on the phone with
Numerous people today. They said the tech didn't order a new tank &
That I could not install it myself. I had to pay Sears to install
It... Is it any wonder why Sears (who at one time was the worlds
Largest retailer) is going under? This is horrible customer service. I
Took the word of the tech that I would be getting the tank, but Sears
Will not honor the warranty as written.

They said if they fixed the mower they would apply the service charge to the repair. I didn't know how long it would take to repair the mower so I assumed it was a big job by the cost he quoted me. When it was fixed in 20 min I realized I had been over charged. Instead of applying the service charge he added it to the repair. When I called to get this fixed they refused to correct the mistake. Then a few months later they tell me they lost the check I paid them with and they want me to pay them again. They will not pay the stop pay on the check and threaten to mess up my credit if I don't pay them again. You can't trust them anymore.

Is there a -5 option? I won't bore you with the MULTITUDE of issues I have had with this company over the last 6 months. Looooooong story short, under no circumstances should you use this company for anything. ANYTHING

Set apt dec 28th 2018 - waited 2 weeks - & - Worst service - repair person never showed never called nothing - called customer service demanded compensation - put me to supervisor - snd i stated becuz i he was now no show - send me a new fridge immediately thru said i had to go thru 3 repairs for each kitchen piece - what - i stated i can not go another day with a no show - supervisor hung up on me
Nos they want to set up another appt guess when Jan 24 what the hell
- i stated the repair person should b here in the early an to finish his damn job i should b the first priority if the day - said it does not work that way omg - they r awful - customer service - resources person r awful the r the worst - they need yo get the job done - with better communication - no call nothing snd a no show my 1st time was 8-5 i called them at 4 - stating -where is repair person - oh they say it's now 4:45 - 7 - no show - i call again - they have no clue where person is - & Shop is closed omg

This service costs roughly $53 a month. Over one year it will cost roughly $636 in a year. Set that aside for yourself so that whatever junk appliance you own breaks, you can just buy a new one instead of wasting your time with this useless service.

The ice maker on our Kenmore Elite broke several months ago. We called the service and they came out, assessed the situation and came back again to fix it. Within a few days, the unit broke again (same exact issue). The same technician was sent back to the house with an entire new (refurbished) unit. I came back to the kitchen, after he left, to find TWO holes in the wall. The coward left without telling anybody (bad on me for not checking his work). This repair almost lasted a month before it broke again (and, yes, same exact issue).

I called Sears Home Services on Tuesday, 10/24/18, asking for a different company to come out. They assigned a company for 10/30/18. Over the weekend I received a call telling me there was a computer glitch and my case was rescheduled. I called to complain and my date was changed to 10/31. I followed the instructions to call and confirm my new date. I heard nothing back. I called today (10/31) and was told the company could not contact to confirm the time because the wrong number was given to them. Mind you, they had my email and Sears' number to try to get in touch with me, but this is what they hid behind. The customer service rep said the best they could do on my time table is send somebody out on 11/12/18. I asked to speak to a supervisor and was told one was not available and they would have to call me back today. I am still waiting.

This once storied company cannot go out of business soon enough! PLEASE do not waste your time with this service.

I warn everyone do not use this company for appliance repair. I scheduled thru my home warranty company and the tech never showed up. I was told the appointment was 1-5 pm and the tech never showed at 5pm. I called the warranty company who reached out to the tech and the tech said he was on his way so i waited. No tech still and it was 6:06pm. I called the home warranty again that no one showed and they reached out to the tech who told the customer rep he was finishing a job and would be on his way soon. At 7:40 pm i called the warranty company a third time to report the tech no showed and i will not reschedule the appointment and the home warranty company should not contract with Sears home services because they just made them look bad. After reading other reviews i see why the stores are closing.

My one piece of advice is stay away from this company! The reason I say this isn't so much how they repair your appliances, but how they keep billing you over and over. They had me pay in full like I expected when they were done looking at our appliance. Now five month later they are billing me again or telling me they will send a collection agency to me. They tell you to call *******459 M-F 8-7 EST. Give it a try and see what you get. What a joke they are!