I have found that Sears Home Warranty lies and is untruthful. My initial appointment had them ordering parts and scheduling a service for 5/14. However, the appointment was pushed to 5/20 to allow the last part to arrive. On 5/20, the tech said it was a two-person job and the second tech called out that day, so I had to reschedule. This was a manpower issue since all parts were delivered, confirmed by a visual inspection on 5/20 by the tech.

I rescheduled for 5/23, and it was confirmed in their system. However, I didn't receive emails or texts like I did for the previous two appointments. On 5/23, I spoke with an agent through chat who said my appointment was not initiated because parts were still on order. Despite having visual confirmation and an appointment window on their site showing parts were ordered and delivered on 5/14 for the rescheduled 5/20 appointment, now they claimed parts were still pending for 5/23 and that's why they didn't schedule the crew today. So why was the crew scheduled for the 5/20 appointment Additionally, I kept the appointment status on my screen, refreshing it regularly to monitor the package deliveries as they came in. I checked it yesterday and today (5/23), and it showed my appointment for today with all parts delivered. However, sometime between 8am and 9am, it changed to show parts on order again. Despite this, the chat agent confirmed the parts were delivered but still claimed today's appointment wasn't initiated due to pending parts delivery. This contradiction further highlights their dishonesty.

The chat agent avoided answering how the previous appointment was initiated if parts were not delivered, and yet they scheduled another appointment for tomorrow night, claiming parts had been delivered. This inconsistency shows they are lying and misleading. It appears they rely on people not inquiring too deeply. I strongly advise against doing business with these scammers.

Recommendations for Future Customers

Based on my experience with Sears Home Warranty, here are some recommendations to consider:

1. Keep Detailed Records: Document every interaction, appointment, and status update. Take screenshots of appointment confirmations, parts deliveries, and any changes in status.
2. Verify Information: Regularly check and refresh the status of your appointments and parts deliveries on their website. If there are any discrepancies, document them immediately.
3. Follow Up Diligently: If your appointment is rescheduled or canceled, follow up immediately to understand the reasons. Verify if it is due to manpower or parts delivery issues.
4. Ask for Clarifications: When speaking with customer service agents, ask for specific details and clarifications. If their answers are vague or contradictory, escalate the issue.
5. Escalate Issues: If you encounter inconsistencies or untruthful information, request to speak with a supervisor or escalate the matter to higher management.
6. Consider Alternative Providers: Given the dishonest practices and poor service, consider looking for alternative home warranty providers with better customer reviews and more transparent processes.
7. Share Your Experience: Inform others about your experience to help them make informed decisions. Leave detailed reviews on consumer websites and forums to increase awareness of the issues you faced.

These steps can help you navigate the service more effectively and hold the company accountable for their actions.

My mom purchased a master protection warranty plan when she purchased all of her home major appliances with Sears in 2008. My mom has been a loyal and faithful customer to Sears for over 50 years, only purchased major appliances from Sears due to their reputation. As of lately, especially since being switched over to this company Transformco, service has gone down the hill and you all have stressed my mom out to the max where I have reported you to the BBB and to the Illinois State Attorney General for potential fraudulent business practice. My mom have paid about $1,400.00 - $1,500.00 every year for all 5 of her appliances. She had to make many service calls in the last year for her refrigerator and washing machine. During the initial point of contact with over 15 reps, appliances were considered unrepairable and were escalated to the admin department. According to the agreement, if the appliance is unrepairable then she should receive a replacement. When she call for service, that's the ONLY TIME they have been quick to respond. Now that her appliances are failing to work after 15 years and she is requesting that they move forward towards honoring the agreement she's been paying on for years, they have sent her through so much and they refuse to move towards replacement. She keep getting the run around over and over and over and over and over again. We have called over 50 times just to make sure they are held accountable to get her appliances replaced. She finally connected with someone who was kind enough, with the compassion given to a long time customer of over 50 years, to assist her and process a replacement for her refrigerator and she did receive that replacement. Unfortunately she's still without a washing machine since October, 2023. My family have been going to the laundromat these last 5 months and the only reimbursement she received was two $50 checks. That's a slap in the face considering each weekly trip to the laundromat is $50. My mom is 79 years old and she did not sign up to receive this kind of disrespect, disregard and lack of concern for her hard earned money. She paid for a service for maintenance of her appliances or replacement if they are unrepairable/inoperable and I am demanding to have them honor their master protection plan warranty agreement and not give her the run around. There's a corporate office location in Hoffman Estates but the only department answering calls is the human resource department. There is no direct contact with a secretary; there's no one to talk to in management to elevate her concerns. This is totally unacceptable and unprofessional. We also believe that they are operating in some kind of fraudulent manner for if they were a true operating business, then she would've had her issue resolved by now. It took 3 months to have her refrigerator replaced and that should never be the case. She's still waiting to have them process a replacement for her washing machine because they can't find all of the parts. In mid January, they miraculously found the last needed part and sent a technician to fix it. She had to call a week later to say it was still not operating correctly. They sent another technician to take a look to see what was needed. He tried to repair it but still needed to order additional, different parts. Here it is Saturday, February 24,2024 and a technician was scheduled to come out and then cancelled on her with a reschedule for Wednesday, February 28,2024. It has been 4-5 months and she's still waiting to have it repaired, preferred to be replaced. Based on the agreement, as long as parts are available, it will remain in the repairable status. Also after 3 service calls within 12 months of the same service issue and it is still not working, She's to receive a replacement. She consistently keep getting the run around and Transformco is not willing to work with her and honor, or issue a request to by-pass their policy and provide her the replacement. We are requesting that an investigation is done with this company right away for based on your Better Business Bureau ratings. Extremely low Google ratings and other complaints, including hers, this company is operating unprofessionally and only seem to make things happen when someone from another entity, like the Illinois State's Attorney General Office, contact's them based on a complaint filed.

Our Kitchenaid combined wall-oven/microwave unit failed on the microwave side. Scheduling is all computerized and fairly simple. It provided notice that there would be a $100 diagnostic charge if we didn't have Sears perform the repair.

The service man arrived and was a bit surly because in the forms I noted the need for oven service, but that this was a microwave job and accordingly he couldn't do anything. This despite this being one combined unit (more on this shortly). Because nothing was done, I was not charged a diagnostic fee,

So I went back to the computer and scheduled specifically for a microwave service person. The system notified me that the diagnostic fee for microwaves was $250. This seemed like an odd jump, and turned out to be a tell, but I was thinking that my whole objective was to have the unit repaired, and that accordingly I wouldn't end up paying a diagnostic fee.

The microwave specialist arrive and was very cheerful and friendly. Great I thought, we're finally getting this thing fixed. So I left him to his work.

I heard him bang the microwave door several times and then he called out to me. He went on to explain that slamming the door was how he gets the error codes to display. I have no idea if that is proper procedure, but it wasn't very confidence inspiring. He then went onto say that because a code was displaying on both the oven and microwave sides of the screen, it indicated that they both had the same problem. Hmm, do we really need dedicated oven and dedicated microwave guys?

More importantly, he said that there are three circuit boards, one for the oven, one for the microwave and a master board that both plugged into. He said that there was no way to tell where the fault lay (this turned out to be a lie) so that we'd have to replace all three boards for $800 in parts. He didn't recommend replacing these, but, regardless one of them was unavailable. In fact he made me sign something on his computer saying that he had explained to me that the part was unavailable (another tell - because why would he need a signature for that?) I tried several times to ask which board was unavailable, but he would always answer a different question (yet another tell). So at the end of this I had no idea what was really wrong, or how to get it repaired. I suggested that maybe I should replace the microwave unit, and while he didn't formally agree, he didn't disagree either (which I now know he should have). And this approach certainly fit into his narrative that he was done, could do no more, and was off. Less then 15 minutes after he arrived, I was out $250 with no path for repairing my appliance.

After he left, I did a little research about replacing the microwave under the false impression that my unit was really two separate self-contained appliances in one housing. Fairly quickly I realized that this wasn't so, and that there was one combined control module that managed both oven and microwave, and that was combined with the display and operating buttons on the front. Neither the oven nor the microwave could operate stand-alone. Hence, replacing the microwave would do no good. Which the service man should have conveyed in response to my questions.

What to do? In my case, I called on my son who hasn't ever diagnosed or repaired appliances, but he's fairly bright and understands something about electronics and computers.

He started looking up things online and found lots of useful information. One key piece is that the error codes the technician saw aren't adequate to diagnose the problem. Rather, there is a way to go down another level or two information, which my son proceeded to do, but which the technician did not. When the technician said that he couldn't specific what was wrong, but that the solution was to replace three expensive circuit boards, he was wrong. Either he lied, or wasn't qualified to diagnose my unit.

What my son learned next was that there are several possible solutions, and that there is a standard course of action to see what applied. For example, the first step is turn off the circuit breaker for the oven/microwave, wait a moment and turn the breaker back on. Apparently, this will clear out the computer if it's just stuck on something. So thats what we did next. Guess what? It worked. No new circuit boards, no replacement parts at all, everything was back to working.

Because the original code indicated a problem with connections between boards, he then opened these up and sprayed some contact clearer on them before reattaching. Then he buttoned things up and we haven't looked back.

There's a reason Sears charges so much for diagnostics on a microwave. It's because they don't expect to perform the repairs. Is this because its Techs are in over their heads, and don't know how to diagnose or repair microwaves? Maybe. Could it be that Sears figured out that if they send a tech to do 2-3 diagnostics w/o repair per hour, they are billing $500 to $750/hour (at $250 a pop, which is enough to pay for a very high priced attorney) creating a very rewarding situation for Sears and the tech. Well, that seem possible too. If they charged the same for the microwave diagnosis as the the oven diagnosis, I'd lean towards an incompetent tech. But with the huge added diagnostic fee for microwaves, it looks to me that I've been conned and Sears isn't playing straight.

Called them out to fix my washing machine. They sent a tech out and he told me I had a faulty control panel and he ordered the part. I got a text saying the part was delayed and we'd have to reschedule for a tech to come out once we get it. A few weeks went by and there were zero updates so I called. They said my order was cancelled and they would need to send another tech out and they would reorder the part. Second tech comes out and says my control panel is fine and it's a different problem which he can't get the part for so they can't fix it. So now I have 2 different techs from the same company who have told me different things. I call and ask for my $619 that we paid when the first guy ordered the part. I'm told it would take 14 business days to process. That day came and went, so my wife calls and they tell her we will have it by the 21st. She calls back on the night of the 21st when we still haven't gotten it to be told 24-48 hours. She requests to speak with a supervisor, which they say will call the next day. The supervisor calls me and I explain what's going on and that I just want our $619 back. This "supervisor" tells me the billing department will look into it next week. So I get irate because at this point we've been given such a runaround that I'm done with this company, so I start yelling on the phone. The supervisor hangs up and refuses to speak to me or my wife anymore. My wife emailed threatening legal action if they didn't refund by the 24th. They processed a refund for everything except $106.19 claiming it was a nonrefundable diagnostic fee. So I called on the 24th and requested this money back due to me not recieving a diagnosis. I still don't know what is wrong with my washer as both their techs gave different "solutions." Then the girl on the phone claimed it wasn't for diagnostics but rather the tech's gas and time to come out and that I declined the repair, so I owed that. I never declined the repair, the tech said the part needed wasn't something he could get. I never signed the form to "decline" service; as the tech drew a line through the sign box. I've been using a laundromat for the past 2, almost 3 months, while this poor excuse for a company drags its feet with everything so the least they could do is refund the FULL amount. My situation is no better than it was when I originally called them. I should have read reviews before calling them out and avoided. The girl on the phone said she submitted my request for the refund. If I don't have it by 12/14, we will be filing legal actions regarding that amount, as well as our time, laundromat expenses, and interest accrued on the charges while awaiting the refunds.

I have been dealing with a faulty refrigerator since June 26th, with no resolution from Choice Home warranty or their service provider Sears Home Repairs. I filed a claim because my refrigerator was not getting cold enough on the top shelves and icing on the bottom shelves. I had to wait till July 10th for a technician to be available to repair the fridge. I asked if I could use a local handyman and be compensated for the repairs, but I was advised that that is not Choice's policy. The technician came in and supposedly repaired the fridge, but the problem resurfaced two weeks later. A follow up claim was filed, and it took days with no response. After making a call to Choice Home Warranty, a request was finally sent to Sears for another appointment.
The technician came about 10 days later on 8/9 and concluded that 3 parts need to be replaced for the fridge to run. The parts were ordered with a delivery date of about 4 weeks. 2 of the parts arrived within a week, however, the last part was on back order with no expected date. I kept track of the part and after no update in the 4th week, I called Sears for more information. Sears could not give me any estimate of delivery and when I called Choice, they stated that they were unaware of the delay but there is nothing they can do. They promised to follow up with Sears and give me an update, but that never happened. Once the parts finally arrived, Sears called me a day before the appointment to reschedule the appointment that I had wanted almost 4 weeks for. I told them that that was unacceptable, and I need to be back on that schedule or talk to a manager. The appointment was honored, and the parts were installed on 9/1, but the fridge went out again in less than couple of weeks.
I again called to re-open the closed ticket and I was rescheduled another appointment for 9/12 which was rescheduled to the week of 9/20. I opted for 9/21 to have someone available, however, the appointment was canceled around 6am that morning with no explanation and rescheduled to 9/30. I again went online to look at other options and found 9/28 available, so I switched my appointment to that date just to have Sears cancel it yet again that same day with no explanation and pushed it back to 11/2. I have tried calling Sears numerous times but cannot get a hold of anyone on the phone. Everything is automated and I can't speak to a live agent. This is beyond frustrating. No one ever bothered to give me a courtesy call to explain what's going on or why they fail to show up for the scheduled appointments.
After every one of these incidents, I would call Choice and speak to someone about the situation, including Supervisors, but I get is the same "I understand your frustration", and a repeat of the same script, with the promise to follow up with Sears and give me an update, however, no one has followed up or offered any solution. I asked to have my fridge replaced, but I was told that they cannot do that unless Sears deemed the fridge unrepairable, but I can't get Sears to honor their schedule and diagnose the appliance correctly.
As someone who does catering at weekends, this has been unacceptable and costly. I have lost hundreds of dollars in spoiled food that had to be disposed of and eating out more frequently. It has been 3 months going through this ordeal and it has taken a mental toll on me and my family. I had to buy a secondhand fridge to use as a backup to sustain my small business and keep my family's meals safe.
I am so disappointed with both Choice and Sears' unprofessional treatment and lack of care and urgency. I make my monthly payments and I should not be put in this uncomfortable situation when I need the service that I pay for. I have exhausted all options and just want the issue resolved as soon as possible.

Had a tech come out two months ago to look at a misfunctioning washer. Informed them of the issues, they said they would have the parts prepared. Showed up, said they didn't have any of the parts and one of the needed parts was out of production and would need to go 'on research' but that I would be hearing back in two weeks or less.

Six weeks go by without a word. Call their lines and wait in hours of queue and get nothing. Call home warrantee company that made the mistake of contracting them and after hours more, was informed that Sears had never sent the part report needed to verify that the 'research' had turned up nothing. Finally get a replacement date schedule for a week out (now 7 weeks).

In that week, an unknown package arrived with no communications. Holy cow, it's the part they said they couldn't find and had no information about; good thing no one told me via phone, text, or email about this (despite having all of that information).

Day of service, I get a call from the tech saying it's a busy day and he'll be arriving an hour or more outside of their arrival window of 8am-5pm. I tell him that's fine. I then get a call at 6:40pm saying that he's throwing up on the side of the road and asking if I'm okay with rescheduling for another day. I told him that he should go home if he's sick, but ask that he talk with his manager to make sure we get our repair done this week, as we had not been able to wash laundry for seven weeks now. He says, "Ya know what, I think I can work through this, I'll be there in 15 minutes"

1. No, please don't - if you are actually sick, why would you think bringing illness into a customer's home is okay?!
2. He didn't, cause 15 minutes later I received a text stating that he couldn't make it, but it would be rescheduled for the next day.

Got a confirmation text that the reschedule was set for the next day.

Day of rescheduled service, got a reminder text. Cool, that's fine.
12pm: no info. 3pm: no info. 6pm: no info. Look on website for schedule: no updates.

Sears 100% GHOSTED this scheduled call. Asked original tech about it and he just said "someone else must have taken the call" and gave me the same 1-800 number to call that I'd already been through for many hours previously.

So we're officially waiting another week for ANOTHER formally rescheduled repair. Hoping and trusting that they won't just ghost again. Unbelievably frustrating. Is Sears going to compensate me for the cost of gas, time, and quarters for all the laundromat visits I've made in the last TWO MONTHS? Probably not.

Awful company. Awful management. Tech is fine, seems like a nice enough person who knows how to do their work well enough. When they can show up or get support from their non-existent team/manager.

0/10 - if I could invoice the company for my wasted time, energy, and lost costs for workarounds, I will be doing so. Let's see if they end up wholly violating service agreements so I can actually do as much.

Sears' computer system is probably STILL convinced that an oven repair part that a Sears repair technician ordered and had shipped to my house,_and_ which a Sears technician installed in my oven, has not been delivered to my house.

Because of this ridiculous SNAFU, numerous days worth of repair-technician appointments were silently canceled on the mornings they were scheduled to occur, after I had already the day prior to each such appointment called Sears foreign call center solely to attest to the fact that I had in fact received the part the tech was to install (and later, had in addition already been installed!) in my oven!.

Sears foreign customer support, always nauseatingly polite, would each time assure me that they had "added a note" to the Sears computer so this discrepancy would not be a problem in the future, however such (repeated on at least 8 occasions, mind you) assurances were meaningless as the Sears computer DOES NOT READ "NOTES" and Sears foreign call center personnel cannot change any of the facts in the Sears computer that the Sears computer uses to decide whether or not a customer is eligible to receive a repair technician visit (such as, that the customer has received all the parts that a technician is expecting to install).

When confronted with such a Catch-22 situation, one becomes aware that Sears offers NO effective escalation path; a foreign call center "supervisor" will follow exactly the same script as the first line foreign call center script reader, and can achieve no different outcome. There is no way to contact people in the USA who can actually resolve problems.

The only reason I ever was able to have repair tech visits #2 and #3 occur, was due to accidents: visit #2 was scheduled, but 2-3 days prior to the visit, the repair person had to take a day off, which caused a USA-located dispatcher to contact me directly asking if I would be okay with moving the visit to the following day, and I was able to appeal to her that my #2 visit not be allowed to be auto-canceled by the computer. By some miracle, this USA-located person was able to overcome the computer's attempted auto-cancellation and at visit #2 the supposedly not-yet-received repair part was installed by the Sears tech).

In order to actually allow Sears repair tech visit #3 to occur (not be auto-cancelled by the Sears computer system), I had to appeal multiple times to my Home Warranty company (First American, who had hired Sears as a subcontractor). This resulted in the Home Warranty foreign call center person contacting the Sears foreign call center person; a true Tower of Babel situation that only after multiple retries over the course of a week achieved its intended goal of allowing technician visit #3 to occur.

This experience has soured me on Sears Home Services: I would never choose to do business with them (indeed in this case I did not choose them).

"Sears" is a dead company, with it's once good name having been bought at bankruptcy auction by private equity vultures operating entities such as "Sears Home Services" whose primary purpose is to squeeze the last pennies of value out of the name.

I've had multiple attempts to fix my dryer, approximately 4 times in all. Three of the times were during the warranty period but were conducted by Sears and the fourth time was under their extended warranty. The first 3 times that they come out previously to fix my dryer, the dryer didn't stay fixed. During each of these visits, Sears did not order any parts, just tinkered with the dryer. After this, the dryer worked for a couple of weeks only, then had the same symptoms which sporadically worked then did not work. On the 4th time, after waiting all day, from 8 am to 5 pm, the servicer showed up 1-1 1/2 hours past the appointment time. To his credit, he checked it out much more thoroughly than the servicers from the previous visits and ordered 2 parts. The first part arrived within 2 weeks, the other part took about 2-3 months and Sear's canceled my repair order since it took too long. I had to reactivate this repair order once the part arrived. The 5th appointment for this dryer (last night) was scheduled again for 8 am to 5 pm. After waiting all day, I started calling their number but couldn't speak to anyone as this was an automated answering system and only had a few options to select. At about 5 pm, the schedule was updated to 6 pm. At close to this time, it was updated again to 7 pm. After this, I canceled as I had a place to be. When I called back the next day, my options for service were the same, 8 am to 5 pm. In a chat, I asked for the repair shop. I strongly requested either a 4-hour block or that they scheduled me either the first or second of the day. The scheduler claimed that he had no direct phone numbers for the Sears repairs shop. I informed the scheduler that if the servicer does not arrive by 5 pm, that I would hire someone else and bill Sear's for the trouble and the wasting of my time. The scheduler then disconnected the chat line!

After this repair is over, I plan to cancel this extended warranty and get one from a competitive company that comes with more services. Sears has proven to me to be the most worthless company that I've come across in the past 35 years. It's no wonder that they are losing their customers, shut down most of their locations, and probably won't be in business for much longer. The founder is probably rolling in his grave! Someone like Elon Must needs to take over as CEO and get rid of the dead weight that is driving this company into the ground. It saddens me to see how this company is doing these days as I remember when they were a top-notch company. I started to notice the downfall after they became connected to K-Mart.

It wouldn't let me submit this review without giving it at least 1 star. In my experience in dealing with Sears on these repairs, do not deserve even a whole star!

The initial guy showed up on December 4,2021 to repair our refrigerator and determined the fan is not working. He ordered the part, I paid for everything in advance that day. I received the part 10 days later and informed Sears Home Repair I had received the part. Appointment scheduled for Jan 3,2022 to install it. I took the day off work and waited and waited. They never showed. I called and ask why. I was told the part is on back order. I told them no, the part is in my hands right now. Another appointment scheduled for Jan 10,2022. I took the day off and I waited and waited and they never showed. I called and ask why and was told the part is on back order. I got angry and said NO ITS HERE what is wrong with you? Another appointment made for Jan 26,2022. I took off work and I waited and waited and they never showed. I call and ask why. This time they claim the repair man is sick. In the entire Albany New York Capitol Region they only have one repair man? I make another appointment for Feb 4,2022. It's is Feb 3rd today and at least they called and said their repair man isn't going to show up tomorrow because he's sick. It has been 2 months and I'm still waiting for the repair guy to show up. This is ludicrous. So unprofessional and uncaring.

Update: A guy finally did show up in March and said he couldn't fix my refrigerator because it requires 2 fan motors not one and I only had one. The other was on back order since December of last year. He left and literally ten seconds after he walked out the door I got a text saying I've been scheduled for a new appointment the very next week. Why would they do that if the part is on back order with no ship date. I called Sears and said forget the whole thing, I want my money back, tell me where to send back the part I did receive. I was told the parts department would contact me. They never called. Two weeks later I called again. Cancel this whole thing and arrange to return the part. "Oh, we will escalate this to priority. The parts department will call you very soon."
I called a local repair guy. Gave him my refrigerator model and told him what happened. He came out that day and not only quickly determine my refrigerator does not need 2 fan motors but also determined there is nothing at all wrong with my refrigerator. Instead of walking into my house and just writing down the model number and leaving like the Sears guy did, this repair person actually pulled it away from the wall, took the back panel off, tested the temperature and several other things. What happened was I had pack the refrigerator with too much food and blocked the fan vent. So no air was getting from the freezer to the refrigerator. I just believed the Sears guy when he said the motor was bad.
So I wrote a letter to the President of Sears Home Service. Sent it certified return receipt. He never responded. The parts department never called back. It's May now and I doubt I'll ever see my money back. NEVER EVER do business with these thieves!

On 11/17/2021 a Sears home repair technician, Richard, came out to diagnose our 2017 Kenmore Elite refrigerator. He stated that our compressor was bad. It was covered under warranty, but we needed to pay for labor. After paying $500 plus and waiting 2 weeks, Richard came back out and replaced the compressor. He instructed us to wait 24 hours before putting food in it, so the freezer would be at freezing temp. The next day I opened the fridge, and it was not even working. So here we are, right before Christmas, and had to call Sears "home service" to come out again. 2 weeks later a technician by the name of Manny came to inspect. He said the problem now was our motherboard. Here we are spending another $300 plus for a new motherboard. Had to wait 2 weeks for Manny to comeback out to replace the motherboard, once it was delivered. Manny came and replaced the motherboard. He never plugged our fridge in or he would have seen there was no power going to our fridge now. So now I am really getting frustrated with the whole Sears "home repair" We are a family of 5 and can't be without a fridge, so we were forced to spend $3,600 on a new fridge because we well, need food in the house. So now we are $4,100 plus into this whole fridge mess. We made yet another phone call to Sears and on 1/4/2022, yes 2 months of this headache, Manny came back out. Our fridge had been moved to the garage since the initial service because I am a high-risk pregnancy and my husband is currently going through chemo and radiation, we can't get sick and aren't allowing repairmen or vendors in our house. Manny looks at our fridge and now tells me that the first technician, Richard, put in a bad compressor and that's what made the motherboard blow and the new one being put in with the bad compressor has completely fried our fridge. SO now with the cost of our fridge that Sears employees fried, service and "repair" cost, new fridge, we are out about $7,000 plus. Why Manny didn't catch this when diagnosing a motherboard issue, is beyond me. Both gentlemen were nice and as professional as can be but they both were completely unqualified and clearly not trained. This is a Sears fault. Manny said he had put in for the refund department to contact my husband and canceled our service, so we weren't charged a service fee. He also explained that he has never even met his boss, there is no location or office for the repair team. After 2 weeks of waiting, we never were contacted by the refund department. I am on my 4th call to the *******663 number and I keep getting to somewhere not in the US, they are reading off a script and zero help. I ask to be transferred to a manager or stateside and they say they can't do that. I am looking into attorneys to file in court to get our money paid back to us, since Sears is giving me the run around. Possibly a class action lawsuit after reading these comments. If anyone wants to be a part of that please message me. This is horrible to put a family through, especially during times like these and being sick. I am disgusted and appalled by the complete fraudulent business they are running.