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Michael U.

Contributor Level

Total Points
80

1 Review by Michael

  • SearsHomeServices

3/30/19

My 7 year old
Kenmore water softer has a leak in the brine tank. After reading the
Warranty which states after the first year I am required to pay a trip
Charge, (but doesn't say anything about labor) I assumed the trip charge
Is all I would have to pay. On
3/20/2019 a Sears tech was out & said I "would" have to pay for
Labor too. I asked him to show me where it says that in the warranty,
But he could not. He was only going by what his tablet was telling him. I
Said fine, just ship me the replacement tank & I will install it
Myself. I was a service technician for Hobart & a restaurant chain
For 34 years so I could do this with no problem. He said he ordered the
New brine tank & I should be receiving it in 5 business days. I
Never received the tank so I spent a lot of time on the phone with
Numerous people today. They said the tech didn't order a new tank &
That I could not install it myself. I had to pay Sears to install
It... Is it any wonder why Sears (who at one time was the worlds
Largest retailer) is going under? This is horrible customer service. I
Took the word of the tech that I would be getting the tank, but Sears
Will not honor the warranty as written.

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