SearsHomeServicesReviews 688

Everything the other reviewers said is true. No show techs. Cancel appointments without telling you. Afte rd you wait over 2 wss is fof the appointment in the first place. To make it short, my washer hasn't worked since June 18th. 1st appt. Scheduled for July 2nd. Finally showed up July 9th late of course. Ordered a part. Told me to call a number when it came in. After being on a "5 min" hold for over an hour, I got an appt. For July 25th. So another 2 weeks without a washer. People can't do without their appliances for months at a time. Obviously Sears does not care! They just want to sell you warranties and take your money.! Very disappointing. Guess it's time to buy my appliances somewhere else!

Almost 3 months and still waiting to get my riding lawnmower fixed, they sent a person out after 3 canceled appointments. He said it was the clutch and he would be back in about 2 weeks well he also canceled. I am on the phone waiting forever and finally get through to only be hung up on and of course they don't call back so I am back on the phone trying to get them to refund me my money. I will never use them again. This is a Horrible way to conducted a so Called business.

Horrible Customer Service!
Our first appointment for our oven to be repaired was scheduled for 05/01/2019. My I took the day off and stayed home waiting and no tech ever showed up. When I called, they told me the tech came and no one was home. We rescheduled, for the next day and a tech showed up. He said he needed to order a part and made an appointment to come back the following week to install part.
The part got delivered to our house a few days later but sears never showed back up to install it. In total we had seven appointments scheduled and Sears would call and cancel and reschedule. Usually because their tech was home sick, or once they said their tech quit and they would not be able to get anyone to our area until they hired someone new. The last one that was cancelled by them was for 07/10/2019.
On 07/12/2019 we called sears back and told them that we did not want to reschedule we would find someone else to do the repairs, even though we would have to pay it ourselves instead of the home warranty paying sears for the repair.
Two and a half months and they couldn't get someone to fix our oven. I have a house full of kids I need to feed and not having an oven is really hard.
Very disappointed with Sears Home Services and will never use them again!

I am very upset with service provided by Sears to cover warranty repair about my LG washer. When I purchased LG washer, I purchased 3 years extended warranty. Last week I called Sears to request appointment for my washer repair and I was given today's date between 8am to 12pm for technician to visit for repair. I took vacation from my job so that I can be present during repair. Unfortunately the technician did not showed up whole day & when I called Sears I found that repair appointment was rescheduled to Saturday without notifying me or asking me. I was also told by Sears that I directly deal with repair company as this company was alloted job for repair by Sears. Sears gave me phone number to contact repair company which is ridiculous. When I have purchased warranty from Sears why I have to deal with repair company. I am planning to complain to consumer court as I fell cheated by Sears as they convinced me to buy extended warranty during washer purchase and now they are not providing me service. This is huge cheating from Sears. I hope someone from your end would contact me regarding my complaint.

Had a refrigerator break down and called to get a technician appointment scheduled. Spent 30 minutes on hold to start the call, representative kept trying to get me to buy a home warranty instead of scheduling service. Once I was able to schedule the service, the technician who did the work was not knowledgeable about the product. Paid over $500 for work that did not fix the issue and a leaving remark from the technician of "Well, I replaced several parts, so we'll see what happens". Have tried 3 times to call sears regarding the issue only to be on hold for over an hour each time and never getting to a representative. Never using them again and would never recommend them to anyone.

Worst possible coustomer service I've ever dealt with. They hang up and schedule you for dates you tell them you won't be home. They keep you on hold for hours not minutes and when you don't hang up they'll hang up on you and not call back. The technichian that came to my house just ordered parts without looking if that was the issue. It will be over a month at least before my appliances are repaired. I challenge the to contact me back. They have my information just respond. Just terrible,

Starting with our first contact with the Maintenance technician:
He came in and did absolutely nothing with our dryer and charged me for the repair, diagnostic and piece prior to the actual repair of my dryer. He did not open the dryer to assure us that the issue he was assuming it was is the ACTUAL ISSUE.

Second contact was with Customer service that escalated this issue to billing and assured me if things like this continued that Sears would do what was necessary to protect their customers.

Third contact supposed to be the repair between 8am to 12pm. We get NO update from our technician letting us know they will be late. We call and you hang up on us. Time is money and you all have wasted multiple days of our time.

Sears Home Services has an organized effort from the technician to their "solutions" department to defraud all consumers.
On June 1,2019 I had Service Order to perform a repair on my Kenmore Ice Maker.
I printed a coupon off their website on the internet that offered 20% off an in-home repair on a kitchen appliance (parts and labor) with an expiration date of 9/30/2019.
When the technician arrived, he put a "code" on the coupon to validate it and came back with an explanation that the coupon had expired the day before. I questioned that but decided to just take it up with Sears when the work was complete.
I had issues with an overcharge on the cost of the part and a $300 charge for labor for 1 hour of work; however, my main issue, and the one that I consider to be fraudulent is the fact that the technician refused to honor the 20% discount.
I took the matter up with the "solutions" department and was told that once the work is done, there is nothing they can do. I said to them, what did you expect me to do, punch the technician and demand my discount. They held firm on refusal to honor the coupon.
I will pay for their outrageous service and part but would like to take the 20% off the $525.07 as is owed to me. I would think that Sears would just credit me the $105.14, but they said it is not possible. It has been turned over to my credit card company as fraud. I may not be successful, but the fraud representative has an appointment with them next week and I'm sure that will be lost business.

Besides having to wait at length for parts to arrive. The service technician broke the corner off my digital dryer panel, said it must have been broken before by me! Next my washing machine had been leaking like a sieve after putting a reasonable load in and wouldn't wring out. The first washing machine technician said there was NOTHING wrong with it, that it all checked out. I then put in a load after he left the same thing happened. I called sears back they sent a new technician that found three things wrong but he couldn't locate the serial number on the machine and couldn't fix it?!? I have always had the same machines they have always serviced! How now can he not find the serial number?!?! Therefore he couldn't fix it?!?! In the meantime he said he'd research it. I heard nothing back for 3 weeks! The warranty states if they can't fix it they will replace it. They did not honor their warranty. I then had to buy a NEW washer and dryer and I purchased from sears however they did not help me in any way and I paid over $2000. 00 to replace what I had! Disappointed?! That's an understatement! I cancelled my warranty which they charged me a $25.00 fee to do! Seriously? They should have refunded my warranty or replaced my washing machine but they did not!
I will NEVER recommend Sears Home Warranty! The Majority of Service Technicians are not experienced. They don't care about the customer and do not know how to repair machines effectively. Sears Home Warranty does not honor replacement if their product and did not offer me a credit voucher toward the washing machine and they should have honored their warranty that I paid for and expected them to honor because that is what I was paying for. The Better Business Bureau will be contacted by myself as well.

Terrible service.
I have been on hold for over lhr today and spent 4 days trying to get thru and schedule apt. I still cant get thru they claim busy and send me to chat line then i wait there and iam idisconnected!
Then incase you dont know there is only one or two repair people in certain areas so it takes two weeks to get someone out!
Get this the spikes that hold dishes and cups in your dishwasher are considered non essential and are not cover!
Going to better business to get money back last time dealing with them.

I had my roof done through sears, work was accomplished in a reasonable time even with working with the weather. The crew or subcontractor appeared very dedicated. I purchased the best product and warranty. Upon completion part of the package was a third party inspector look at the roof. I tried to be here when he inspected yet he was pretty firm that I didn't have to be there and didn't work with my schedule. I guess he noted a few issues and the crew came back. But none of my leak issues.
Within two or three weeks we had severe thunderstorms. Needless to say I had three leaks in my roof. I did have my own independent guy look at before the roofing crew came back to inspect and repair the leaks. He found exactly what the contractor found and what they missed and the third party inspector missed. A mid section row not nailed down and only partial caulking around the flashing of the chimney. That's poor work and so much for third party inspections.
Now there is the issue of the two ceilings, I've called the sales rep, he contacted the office. I contacted the office and spoke to Jenny who I've spoke to since the beginning. It's been three weeks and I've yet to hear from sears. They probably think I'm going to go away.

Be cautious!

A Zero Not even 1 Star... would be appropriate... I've had a Riding mower that has need servicing and a new front tire since beginning of Spring. I've taken 2 separate days off work waited! Waited! Waited! No show. No call... two days off from work... so... reschedule 4 more times on a Saturday... guess what? No call no show. Each time they just send an email confirming reschedule of the home service... are they kidding! People work... I order a treadmill from Sears in Between the first 2 "NO SHOW" appointments. I Cancelled the order. So done with SEARS

The first tech was pleasant and seemed to know what he was doing. I paid for the service and parts and was told they would return once the parts arrive to complete the service. Parts came in and I contacted to get service scheduled. On the service date my 10 year old went out to meet the tech who then gave him a card and left as he supposedly assumed there was no one 18 home.

I called (furious) and rescheduled. Took the day off to be there only to be told by the first of 3 Techs (after 45 minutes) that they could not do the work as the first tech ordered the wrong part and the needed part was no longer available. Please note washer is only 4 years old. He stated I would get a check as I originally paid by check and that it would arrive in 7 to 10 days. This was on 5/23/2019. It is now 6/13/2019 and I still have no check.

Called and was told by call center employee that the refund had not been processed and I would have to wait. I asked to speak with a supervisor and she told me that I would have to wait and if I was not willing to wait then I would not get my refund. I asked to speak with her supervisor and she refused telling me she was the highest that i would be able to talk to and again repeated that I would have to wait to get any return at all. NOT a company that I will ever do anything with again.

I called to have a service person come to my house and fix our washing machine that we've only had for 2 years, spent $1,700 on and suddenly it broke. The service was scheduled to happen yesterday 06/10 between 1pm and 5pm. I took off work to be there for the appointment. No one ever came. I called in at 4:30 to see where they were and the automated system advised my service man would be there between 5pm and 7 pm. No one ever came. I call this morning to see what happened and the automated system tells me my appointment is set for Thursday 06/13. My question is Why. Why wouldn't they let me know something has changed? Why didn't they call me at all and why am I losing money and wasting my time with this company? Save yourself the headache. Call a different company for your repairs and don't shop at Sears there product was and is a piece of crap.