SearsHomeServicesReviews 688

I had to wait a week for an unprofessional tech to come out. When he showed up on Wednesday at 3:20pm he removed the belt, ordered new parts, and left at 3:35pm with the promise of being her Monday between 8-5. Got a message at 11:36am that my appointment needed to be rescheduled. The earliest appointment is Thursday 12/11. It will be 15 days since the problem occurred. If I could leave no stars I would because you can't talk to a real person it is all AI and very frustrating!

Sears Home service sucks all AI can not talk to a human, they cancel repair appt at end of the day after waiting all day, 5 times.

Took 1 week to schedule 2 weeks to get part for a HVAC repair that had been repaired 2 months before that took 3 weeks also! Good luck calling and getting anyone! Definitely stay away!

I took a day off work to wait for the service tech to come fix my air. Email said 8:31 to 10:00 am. Never got a call saying they were running late or an email. I lost 300 dollars from work for waiting on them, and they never came at 4:45. I got an AI text saying they don't have a tech to come out today, and would I like to change my day for another day a week away. I don't want them at my home; they are worthless if you can't do your job. Do not take on more work should send them a bill for my time off work.

Scheduled for appts on June 17, July 7, and July 25 "between 8 a.m. and 5 p.m.). Each time Sears Home Services sent multiple reminder texts confirming the appointment for days prior and day of. And each time no one showed up. Then a new text, with a new appointment date, the same confirming/reminder texts, and no show again. And there was no phone number that could get me to anyone who could help. Tremendously frustrating. Our home warranty company (not Sears) finally gave us a financial credit for all the issues and brought in someone else.

I have been fighting with Sears home Service since June 20th 2025. I call because my dishwasher was not turning on. Our service tech came out, never took the unit apart, just said it was the control board. He ordered one, left (without telling us he was leaving) the part took over 2 weeks to come in, had to schedule to have it installed, they came ou to install and it still didn't operate or turn on. The technician asked if the previous tech took the door apart. I said no, he said well it appears that the wiring harness and fuse burnt so that damaged the control board. He said he was sorry but he would order those parts but couldn't confirm that would fix it since it had burnt the harness and fuse. I reach out to them after a week and still no parts, the CSR said since I had been waiting so long he would put in a request for a replacement unit since the contract states that they have to have it repaired within 10 business days. He said keep my repair appt until we confirm the replacement. I call 4 days later, I was apporved so I cancelled the repair appointment. The CSR said I would get a coupon code in 3-5 days to be able to place my order for a new dishwasher. After waiting the 3 - 5 days I would call and they would reassure me that I was getting a replacement it just has to go through the proper channels and that they were going to escalate it. 3 weeks in a row. As of today, July 31st. I again called because I still have not gotten any follow up emails or coupon codes. They informed me that it was under review. I told them I have called every week for 3 weeks with them assuring me the dishwasher was going to be replaced. I asked to speak to a supervisor, they refused, they would put me on hold and then they finally hung up. I called right back and again asked to speak to a supervisor. They again said that they were the only people to handle the situation. I insisted, and they said they would have someone call, they didn't call back and since have cancelled/voided the replacement and shows that my repair is completed. My dishwasher is still broken!

DON'T DO IT, I waited 4 hours today for repair man to show up, and they never did. Took me half hour to find a phone number to call for a human to pick up (all AI - useless), I had to hit the option "buy warrenty" to get a human, I spoke to 10 different people, they told me that my appointment was moved to Aug 6th, without my approval or consent. They were supposed to call or text me but they never did. I took off from work, and wasted 4 hours this am. I wanted to speak to their manager, they put me on hold for 1 hour: 32 minutes, then my call was re-routed to the options menu, they never intended to pick up my call. What a waste of my time. Buyers remorse. Please save yourself and go with a local Appliance repair company, these appliances are not that complicated. Found out my tech ordered new parts to be delivered to my house, they came from AMAZON -and are chinese. That is why they only warrenty the parts for 30 days, bc they know there is high likelihood for them to go bad - not approved Kenmore parts which is what I thought was getting shipped to my house. So sketchy - AMAZON parts coming to my home. Save yourself - Sears is not what it used to be, dont use them, you too will regret it.

I am beyond frustrated. I scheduled a microwave repair and I took off of work for the 1:00 - 5:00 window. At 5:30, I received an update via AI that no one was home, so sorry. That was not true. My husband convinced me to schedule again, and the next time, the technician came out, but had to order parts that would be delivered to our home. He then said to schedule the appointment. I did. The day of the appointment, I took of work again, and a technician called mid-day and said that there was nothing on the order about parts and that the original tech had to come out and finish the job, and there is no way to directly connect with that technician. I have called, used chat, etc. many times, and you will never get a live person. I don't know what to do at this point. If anyone has a number that gets you to a live person, please let me know

Sears Repair Service is the WORST service I've ever experienced. Technician Travis R. Ordered the wrong part for my refrigerator, charged me $588, and never issued a refund. The correct compressor part has been sitting for over two weeks, yet he never showed up on the scheduled repair date. Instead, he falsely claimed he came by and even uploaded a photo of a different house as "proof." He's been to my house twice before—there is absolutely no excuse for not being able to find it. This is completely unacceptable.
It's absolutely outrageous that a technician who clearly lacks the ability to fix the issue would go as far as to lie about it. I'm shocked and extremely disappointed. STAY AWAY from Sears service.

If you are looking for an appliance repair, don't expect it to happen for many months. Nothing is timely and you can't talk to a real person to get any issues fixed.

Told to find a local repairman, said no techs available, could not schedule a visit for ANYTIME to repair a Sears elite washer! You need to go bankrupt! NEVER AGAIN WOULD I PURCHASE ANYTHING FROM SEARS!

Only giving one star because i have to. I have never dealt with worse customer service than i have with Sears Home Services. It has taken over 4.5 months to replace a dishwasher. I can never get a supervisor to call me back and they canceled several deliveries without notice. Now they are forcing me to stay in contract for two more months or i owe for the replacement they sent!

They did not diagnose the issue correctly, but take your money, order parts sent to your house and never show up to complete the repair. Tech came out to diagnose our oven. The service charge was to be applied toward the repair. We scheduled the repair, but the tech never showed up (six times). The appointment was rescheduled 6 times over 2 months. Last appointment (#6) was scheduled for 1/4/25. Tech never showed up, but when viewing the appointment on their website, it indicated that the tech completed the repair and they closed the repair request. Had to contact a different repair service to diagnose again, order the correct part and schedule to complete the repair. (They showed up the next day!) Multiple calls to Sear's Customer Service. The only thing they can do is "reschedule" the appointment. You cannot talk to the service tech, scheduling or a supervisor. The Customer Service associate that answers the call lets you know that they are your "only and last point of contact."

Having had an issue with getting my refrigerator fixed with ARS, I contacted Sears Home Services and even though I had to wait a few weeks, the repair guy was professional and quick. The cost for this 15-minute repair was over $458.00. It only needed to replace the filter housing, a cheap piece of plastic for the Whirlpool. Only a short time later, I received an email with a payment receipt, and if it had ended there, I would be writing a much more favorable review, even though I think the cost for what was received is ridiculous.
Nearly two months later, I then received a "bill" for the service call that I thought was paid for. When I called to state that they'd sent proof of payment, it took forever to get through the merry-go-round phone system until I was finally able to speak with a barely-English-speaking person named Jude. After his constant interruptions and inability to either listen or assist, I asked to speak with a manager. He said one would call me back in the next day or two. No one called.
I called again, same difficulty with the phone and English speaking person, this time a woman that verified they are not in the USA. However, she said that there was a "glitch" in processing the payment. But again, this person was just as rude interrupting my every attempt to ask a question, just as the other person.
So, although the repairman was quick and professional, I'm very disappointed with 1) the cost, 2) the impossibly frustrating customer service phone system, 3) the foreign, barely-English-speaking and rude customer service reps. There's no direct line to an agent, and there's no way to speak with someone in the USA, and 4) how difficult it was to even find a person to speak with about the problem.
I went online, made sure the bill hadn't been paid, then paid it online. But now I fear, if anything goes wrong with the filter housing, any warranty they promised will be impossible to make them honor.
I just don't think it's worth the frustration to even work with these people.

Transform Home Improvement dba Sears Home Improvement -- Don't even know where to start with this scamming company. Sold our house and needed to replace oil furnace with a gas unit... made it very, VERY clear from the beginning that the work HAD to be completed within 4 weeks before the new owner took possession assured us they would have install done within two weeks. Told me he would email the contract asap so I would have time to confirm details, and scheduler would call us.
Despite my emails & texts & calls, NONE of the follow-throughs were made and no one returned calls. Two weeks later I finally left a message we would have to cancel & hire someone else, then they dinged us a $500 fee for cancelling even though they could not & would not follow through on their end of the commitment. Sears came up with some paperwork about a cancellation fee even though I never saw it, never signed it, nor could/would anyone provide me a copy. Contacted sales rep, who had since quit due to company policies such as this and so many angry customers, gave me his supervisor's name & number to call. Called supervisor who said he'd also left the company for many of the same reasons. AVOID AT ALL COSTS because it WILL cost you!

I have had 8 service calls and a repairman only showed up 3 times. Now on 11/29 it was scheduled for 10:38am. Then at 9:43am, I receive a text stating, "Parts for your Sears Service appointment will not arrive in time for the originally scheduled date. Based on the expected arrival, we have scheduled you for the first available date 12/4 7:00 AM-6:00 PM." I will be in touch with a lawyer.

Refund me in full $349.88

Order number: **************

Part was rejected and returned!

Refund me in full by check to my home address. Zip *******.

I signed a Sears Home Services contract for major appliances when I needed a microwave repair. What they did for me was:
Miss three appointments for the repair to be completed.
Overcharge me $360.04 for "necessary" repair parts.
Ignored multiple requests to adjust the overcharges, and requests to cancel my contract.
So far I have paid $683.46 and have absolutely nothing to show for it except a $53.99 part I paid $253.80 for. They are still billing me the monthly fee of $64.99 for a service I will never use and have made no restitution for the parts fraud.
This is not the Sears we used to know; the name has been bought by Transformco. They rely on AI virtual assistants and foreign call centers. Everyone is incompetent and when you speak to a person they will tell you what you want to hear then completely ignore you. Check their rating on BBB and you will see 1,026 reviews with an average of 1.04 stars. Their corporate culture is corrupt, and I urge you not to get insnared in it.
I have filed cases against them with the BBB and my state's Bureau of Consumer Protection and am working with my credit card company to block future charges.

I began utilizing this company through my home warranty coverage for a refrigerator repair. I went through a submission of the make model and issue to ensure "the technician will have the correct parts for faster service." The technician did not have the part and had to order it. The company uses an automated system to schedule, I have now been on their schedule for 10/29/2024, 11/18/2024, 11/19/2024, back to 11/18/2024 Then once I was stood up after 4 confirmation texts, 11/30/2024. The reasoning is "PER YOUR REQUEST" when I called the company it was because they "DID NOT HAVE A TECHNICIAN IN MY AREA" even though I had been on the schedule and verbally confirmed for weeks. This company is HORRIBLE and NEEDS TO BE OUT OF BUSINESS IF 0 STARS COULD BE GIVEN I WOULD GIVE THEM THAT. If you value time, sanity, and communication during repairs use anyone else.