SearsHomeServices Questions & Answers

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Here’s what consumers have asked with answers from SearsHomeServices staff and previous consumers.

5 questions answered

0% answered in 1 day

Question:

Why is your customer service so lousy? Why is your customer service so lousy?

Answer:

Waiting time so so long plus they keep transferring me from one department to anther no one knows how to do the job

By Nada A. over a year old

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Question:

Why do you charge people and refuse to repair their appliances? why do you not have enough technicians when you advertise quick service? Why do you charge people and refuse to repair their appliances? why do you not have enough technicians when you advertise quick service?

Answer:

Only some are local contractors. Mostly it's the people in the "Sears" vans.

By Victoria B. over a year old

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Question:

When can i expect my refrigerator to be fixed? i has been almost 4 weeks now. When can i expect my refrigerator to be fixed? i has been almost 4 weeks now.

Answer:

I have to wait 5 days for a broken freezer repair which is thawing as we speak, so I guess I'm lucky. Don't forget to file a "food loss" claim!

By Geo G. over a year old

Question:

We haven't heard from the manager who was supposed to call us about giving us the payment for not being able to fix our cooktop. this is unacceptable We haven't heard from the manager who was supposed to call us about giving us the payment for not being able to fix our cooktop. this is unacceptable

Answer:

It's not the cooktop it's garbage disposers, it took them one month to get back to me not mentioning the aggravation I went through with calling them to get an answer, so they order one for me and it's not the same one pluse they send a Plummer's, they can't finish the job because they need elctrition, and wend down hill from there try to get some to complete the job good luck no it's been two months

By Nada A. over a year old

Question:

Hi, i am waiting for an phone call from sears delivery service. i received a refridgerator sat, it did not work, another one was delivered mon not wo Hi, i am waiting for an phone call from sears delivery service. i received a refridgerator sat, it did not work, another one was delivered mon not wo

Answer:

I sure wouldn't hold my breath. Their service after the sale really stinks

By Jayne G. over a year old

Question:

How do i return a duplicate part?

Question:

Holy crap i think about all the pto i could have saved if they would work techs on saturdays i used up 1 day every 2 weeks for literally 8 months!

Question:

I just had a 600 dollar new ice maker put in and can't get a answer by phone or chat. 24 hrs later and no ice. no phone number on invoice.

Question:

They do not have a service technician in my area. they requested i find one, call them and they would reimburse. that was not the agreement i entere

Question:

How do i call the president of the company to get my money back?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

SearsHomeServices Questions & Answers

Why is your customer service so lousy? Why is your customer service so lousy?

Why do you charge people and refuse to repair their appliances? why do you not have enough technicians when you advertise quick service? Why do you charge people and refuse to repair their appliances? why do you not have enough technicians when you advertise quick service?

When can i expect my refrigerator to be fixed? i has been almost 4 weeks now. When can i expect my refrigerator to be fixed? i has been almost 4 weeks now.

We haven't heard from the manager who was supposed to call us about giving us the payment for not being able to fix our cooktop. this is unacceptable We haven't heard from the manager who was supposed to call us about giving us the payment for not being able to fix our cooktop. this is unacceptable

Hi, i am waiting for an phone call from sears delivery service. i received a refridgerator sat, it did not work, another one was delivered mon not wo Hi, i am waiting for an phone call from sears delivery service. i received a refridgerator sat, it did not work, another one was delivered mon not wo

How do i return a duplicate part?

Holy crap i think about all the pto i could have saved if they would work techs on saturdays i used up 1 day every 2 weeks for literally 8 months!

I just had a 600 dollar new ice maker put in and can't get a answer by phone or chat. 24 hrs later and no ice. no phone number on invoice.

They do not have a service technician in my area. they requested i find one, call them and they would reimburse. that was not the agreement i entere

How do i call the president of the company to get my money back?

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