VICTORIA P.

Do not shop here online. Amidst the COVID-19 outbreak, these people are shameful opportunistic price gougers. They are selling a Single container of 135-count sanitizing wipes along with a 100 count of disposable gloves for $79.99; marked down from $194. Absolutely ridiculous.

I must say that even after some research, I was still a bit worried about ordering from Italo Jewelry knowing that my ring would be shipping from a warehouse in China. However, the price was great so I took the chance. This ring came beautifully packaged and is much more beautiful and sparkling clear than it looks on-line. It is a substantial size. Seems that stones are are securely set and I hope they stay that way. Others have complained that stones fall out. The only problem I had is that due to unclear shipping papers and bar code issue, my packaged bounced around unnecessarily to several USPS mail distribution centers for days. Thank goodness for tracking numbers. I had to call the postal service and spoke with a representative in order for them to manually track and redirect my package to be sure that I would receive it. Anyway, so far so good!"

Do Not Ever Call these people! I stayed home two days in a row from 1:00 p.m. -5:00 p.m. waiting for a technician to come repair my dishwasher. The first day he did not show up at all. I simply got an email at 4:30 saying that I needed to reschedule my appointment. I called customer service and they said he was 3 hours behind. I rescheduled for the next day again with a 1:00-5:00 appointment window. This time the technician called me at 5:15 and told me that the earliest he might be able to arrive would be around 6:15 p.m. He then said that he might not be able to make it at all. Sears should just completely shut down. They obviously do not have an adequate number of technicians to properly take care of customers. I will never call them for anything ever again.