Ki W.

My first appointment the Tech was supposed to arrive between 8:30AM-12:00PM. The guy Brian H never showed and never called to notify. I scheduled off work to attend. I was pissed! The second appointment the guy was an hour and a half late on a Friday. It was past 6:30. He took 1 look at my dryer and said because the model and S/N were missing he couldn't touch it. The Sears reps and managers have hung up on me multiple times as I have requested a refund. 2 reps stated that I would receive the refund but I still haven't. I am going to post on every website and keep calling until I get my money back for the $49.99 warranty plan.