Dan R.

This service costs roughly $53 a month. Over one year it will cost roughly $636 in a year. Set that aside for yourself so that whatever junk appliance you own breaks, you can just buy a new one instead of wasting your time with this useless service.

The ice maker on our Kenmore Elite broke several months ago. We called the service and they came out, assessed the situation and came back again to fix it. Within a few days, the unit broke again (same exact issue). The same technician was sent back to the house with an entire new (refurbished) unit. I came back to the kitchen, after he left, to find TWO holes in the wall. The coward left without telling anybody (bad on me for not checking his work). This repair almost lasted a month before it broke again (and, yes, same exact issue).

I called Sears Home Services on Tuesday, 10/24/18, asking for a different company to come out. They assigned a company for 10/30/18. Over the weekend I received a call telling me there was a computer glitch and my case was rescheduled. I called to complain and my date was changed to 10/31. I followed the instructions to call and confirm my new date. I heard nothing back. I called today (10/31) and was told the company could not contact to confirm the time because the wrong number was given to them. Mind you, they had my email and Sears' number to try to get in touch with me, but this is what they hid behind. The customer service rep said the best they could do on my time table is send somebody out on 11/12/18. I asked to speak to a supervisor and was told one was not available and they would have to call me back today. I am still waiting.

This once storied company cannot go out of business soon enough! PLEASE do not waste your time with this service.