RueLaLa

Great service. All items were as described and even better than expected. Timely shipping. I am definitely going to order again. Just wish there was more makeup sales and free shipping when you order a certain amount like 75 or 100 dollars would be nice. However overall would recommend.

Item ordered on 11/28/14, received email on same day confirming order and stating delivery to be "on or before" 12/11/14 and I'd receive a confirmation when "it leaves their hands". Called their 888 number today and they do not know when or if the product ordered will be shipped. They quoted some problem with their supplier. I have requested an email stating what our phone conversation was about, but have not received one as yet. Since I used PayPal for this purchase, I'll wait another few days and if nothing arrives, I'll contact PayPal for a refund.

UPDATE: 12/17/2014 Finally arrived - 6 days late! - 26 days since order placed. I wish I had reviewed this company first. I don't think they actually have inventory, they obtain what's requested and then ship it via slow boat.

I have been a heavy user of rue la la for 10 years now--spent a lot of money, gotten some very good values. Their shipping is uneven... sometimes things arrive earlier than they tell you at purchase and you may not be home to receive, often they are late and the delays can be lengthy. They also pack and ship the wrong items too often. Two lessons i've learned over the years--always check prices on other websites, as sometimes amazon or overstock every day prices are lower (mostly for home stuff not clothing). And ignore their way-too-frequent sale announcements as their prices seem to remain about the same, they almost never actually mark things down

I've shopped in Rue La La for more than 2 years, and to be honest I'm pretty satisfied with it. Their customer service is pretty responsive and good, an example would be there was one time I made an order, but soon found out the size is wrong, I tried to contact the customer service and cancel the order, and they replied within 5 minutes and helped cancel the order without charging my card! However I've never purchased any expensive items except for a Ferragamo bag for my mom. Super good quality. I'd say I'll try not to purchase "big" item from it just to be more cautious in the future, considering all the comments I've seen about it here.

I ordered twice from this site and both times no problem. Merchandise came in great condition and was well packaged and shipped fast. Their website is easy to use and overall run well only thing I don't like is there is no time in your shopping cart and buyers can buy the items in your cart so you better make a decision fast.

I give the three stars because they often have higher prices than ideeli. I bought an item on ideeli from free people for $14.99 and saw the exact same item on RueLaLa for $63.00 so I know prices are marked up considerably on some items. Selection is ok and definitely set up more like a small boutique rather than a mass shopping site. Overall good place to shop if you find something worthwhile and $9.95 for shipping.

Long time major customer of RueLaLa - numerous shipping errors, wrong items shipped, damaged items, lack of follow through from customer service. For example; RueLaLa is placing a value of $120 on items that are picked incorrectly with an MSRP of $25. I unfortunately ordered three of these for gifts with different addresses. Only part of the order showed up. Every order is now an issue. It's exhausting to try to correct all of the errors. I'm deleting the app and looking elsewhere. I purchased about 250 items a year. Bye Bye Rue

I used to love Nordstrom for their merchandise and customer service. However, I recently had a horrible experience with Nordstrom after years of loyalty to them. So, I now shop at other places that carry nice clothing and accessories. An item from Rue La La just came damaged, and when I called customer service, they made everything easy and took care of the situation within a couple of minutes.

I was actually a long time customer and extremely disappointed with their customer services and regretted for doing business with this organization. I have placed an order and the order was not shipped for over 18 months where they already charged me. As I contacted the customer service, they have stated that the order is showing as shipped in 2020 on their system, so they are sorry for what happened but do not take responsibility as a mistake made on their end. When I reviewed the tracking detail, it showed that the shipping company did not received the order till 2021 summer. I have made multiple complained and requested refund of the items. I checked for several weeks after I shipped back the items and didn't see any refund. After another call with the customer service, I found out that they issued me a credit on the account, which I will no longer use. What a big waste of time and money!

Very bad site. Items sold by site are usually more expensive then actual price on original sites when they have sales. Customer service was horrible. Only canned generic replies, they don't even read what you write. Sent 5 emails about a problematic shipment received 5 worded exactly they same from 5 different associate. Phone service is buggy and when it worked could get in touch with a real person. Probably the worst out of all the flash sale sites.

I loved to purchase there but they are making charges unknown for things you didn't buy, have already contacted them and no reply. Be careful with your credit card, security is everything and they can't assure safety, scammers

Ruelala immediately charged my credit card. When the boots arrived(intended to be a gift), the bottoms were worn and they smelled like foot sweat. After two calls and an email, they sent me a free shipping return label.

I had been disgusted with the extremely slow shipping process. Also, when s return was needed, it could take weeks to receive a credit.

I'm done! Most of the merchandise isn't current. Skin care brands have posted on their sites not to buy from Ruelala, because they can't guarantee authenticity.

I used to buy here regularly and generally pleased. Site has gone downhill, clogged with merchandise. Still believed they sold authentic designer items until last week. Bought a pinko 'leather' belt that was garbage and looked like it made out of polyurethane plastic out of the box. Labels attached made to look like designer label actually said 'fabricated in China' and "100% polyurethane". No response from them yet pinko brand is all over their site still!

We purchased very expensive luxury sneakers in two sizes to free mine best fit. When the sneakers arrived, both were counterfeit. We cannot believe a company that claims to be selling authentic merchandise would do this. We will not shop with RueLaLa again.

I don't understand how a company can run in this fashion. They don't pick up phones and only refunded 1 of my 3 items I returned with no explanation and no communication. Order from somewhere else, it's not worth the time or hassle.

Pathetic company... I ordered a case of wine which was supposed to show up 2 days before Christmas and it never showed which left me with a very sobering dilemma! My credit card had been charged and I got a confirmation email saying everything was in order and I could track my package so I didn't see any reason why there should have been any issues. After my 4th time talking to customer service via online chat and over the phone during a 5 day period they finally decided to tell me that there must have been an in house computer glitch and that unfortunately the offer was no longer available... and that was it... What a sad horrible company...

I placed an order for 1 decorative plate only to receive Elena's from Miami Beach with 3 fragile items! It came in a giant box. When I called customer service, the woman said she would send a return label. I live in NYC. I am not carrying a huge box with fragile items onto the subway to get to the post office. So she offered to have UPS come by. Well, I live in an apt building and will most likely be at work. Does she offer me anything for this inconvenience? No. I had to ask her. I am the lucky recipient of a $10 credit toward my next order. I don't trust their shipping so doubt I will ever order from them again.