Shopped many years at Sephora retail store, and this is my go to place to purchase products like Sunday Riley, Dior, Clarins, Armani, La Mer and more.
I recently switched to ordering online. Overall experiences were good but my shipment got delayed and arrived one week after placing the order. Perhaps because of the weather or wild fire spreading? Anyway, I am a loyal customer here and often has wonderful experiences shopping in their physical stores. If they keep up a great service and product selection, I will maintain my five star reviews for them.
Good surprise that they start accepting the Insider points as credit. Awesome!