RueLaLa

HORRIBLE WAY TO DO BUSINESS. I ordered a cape 10 days ago, then I received an email that it was 'no longer available'. They need to check their inventory before they sell things. I will never use them again.

I ordered a pair of sunglasses (along with several other items) 11 months ago. Received them no problem, moved on with my life. This morning I wake up to a charge to my bank account that should not be there. I called to inquire about it, and Rue La La states that the payment never went through when I ordered the sunglasses and that they've been attempting to bill me ever since. Now this is bull$#*!. I was not once contacted. There's money in the account, so there's no way it's been declined for 11 straight months. No one could give me any answers, and I'm absolutely dumbfounded that they would ship an item if the payment was supposedly declined. I have multiple charges that cleared to my bank account from them around the same time, so it makes absolutely no sense. Their customer service is completely unhelpful, even the supervisor was clueless as to why I was never notified about the charge and why it would take 11 months to come out. Spoke to multiple people and the only answer I got was that it was a system error.

I completely understand that if there was money owed, then I need to pay them. But I should've been notified not spontaneously charged nearly a year later. That is absolutely no way to do business. I work for a large retailer and when errors like this occur, the company takes the loss, because we view our customers as far more valuable than a little money lost, and would not risk losing a whole customer over something like this.

I was offered a small amount credit that is worthless to me because I will never be doing business with this company again.

I needed my orders by 12/15 for special reason. Two order placed on 12/2/2014 and as of 12/11/2014, shipping status says the orders have not been shipped.

USPS Priority Mail charges flat rate small box for $5.95 and guarantee shipping time of 2-3 days max. RLL charges me $9.99 for shipping and takes longer to ship. No sure how can anyone justify their expensive and slow shipping.

12/12 afternoon I finally got email confirmations regards that my items has been shipped but estimate delivery has been delay to 12/22! If they knew the promised shipping date is 12/15, they could ship the package next day or 2 day shipping. This has turn into a complete nightmare shopping experience. If I knew the items will take 20+ days to ship I would definitely buy something else. For special reason I need these by 12/15. If I get it after 12/15, I'll have to ship the items out and my family won't get them until after the New Years.

I'll never and ever shop at Rue again and I advice anyone to stay away from them.

DO NOT PURCHASE anything from this company.
They do not stock authentic items and they avoid processing refunds to you because most their items are "on sale".
Worst experience and biggest waste of money.

Shop Rue La La? Think twice before you order an expensive piece of furniture, especially if you're a single woman. I made the mistake of ordering a large cabinet, and silly me, assumed that it would be delivered into my home. Instead, they used a shipping company that sent one driver to my home and told me that he could leave it on my porch, but could not bring it inside. He told me that he would probably need 4 men to get that piece of furniture into my house. I refused delivery, because I don't have 4 guys to come move it inside for me. Now RueLaLa says they're SO SORRY that I'm going through this, no, they don't expect the delivery company that they contract with to just leave furniture purchased from them outside, but since it's already with the delivery company, there is nothing they can do. So sorry, best of luck, bye-bye. The delivery company was difficult enough to deal with simply to arrange for delivery. (Missing the original delivery day, and showing up late the following day, refusing to let me speak with a supervisor...) I can't wait to see what luck I have dealing with them now. This was a seriously costly purchase to learn how terrible RueLaLa is at customer service.

Merchandise is fake, bought a Joe Malone perfume that I took to the original real store and sadly they told me the item was not real. Waste of money please save your money.

I have been shopping here for years but during the last year, their false advertising on their products and mailing me something completely different from what I ordered has caused me to finally stop shopping with them. Twice, I bought sunglasses that were falsely advertised on the site. Once, they sent me a different color and more recently, I ordered a pair of Polarized Ray-Bans (and paid the extra price premium for them to be polarized) only to have them send me non-polarized sunglasses which looked like they had been used. This is a BIG deal and when I called them out on it there was no apology from the customer service rep. It seems like they're used to these types of calls. Another time, they sent me a random skirt instead of the $200 jacket I ordered and refused to refund my money until I sent them back the skirt (which looked to be worth about $20). Horrible experience. Rue La La, you have lost a customer that has spent upwards of $10,000 with you throughout the years and would have spent many more thousands but for your poor customer service and false advertising. I will stick with Gilt from now on.

They have pretty much what Gilt and Hautelook offers however, the return policy is horrible and shipping fee is $10 while others have the option for $7 as one time shipping fee. I try to purchase something that was sold out supposedly, they had the option to secure the hold and the next time it becomes available they can ship it to me. It was 7 months later that I received an email stating it's on the way, I contact their customer service to cancel this as I no longer wanted this item, also it was the old address which I moved away to new home and they didn't bother calling the shipping company to re route package back, they informed me that it's too late while the package only had label created and haven't been shipped as of yet. What a scam! It turned out that they just wanted to sell it off and be done with not caring about the customer's feeling or if customer is satisfied or not. Don't waste your time with this company, go to a reputable company like hautelook couture which was recently acquired by Nordstrom rack and Gilt which was also recently acquired by saks off 5th where you can just go return it if you don't like the item purchased at any of their location nearby. These 3 companies all started the same time but the other 2 were acquired while this one isn't, that's a red flag.

Ordered product 12/3 was told I would have no later than 12/16 which is quite a long time, but now I'm being told they are not sure if I'll get it at all! How do you sell something you do not have?

Shipping is very slow, and customer service is non-existent. They just copy and paste a generic answer to whatever question you ask. I ordered an item, shipping was described as 'within 3-5 days', and 3 weeks later, still no shipping notice.

When I tried to cancel the order, they said it was too late. Only after I threatened to cancel my account, were they able to find my order and cancel it for me. They acted like they were doing me a big favor by saying, "Our warehouse worked hard to track down your order and were able to cancel it before it left the shipping department."

Two weeks later I received an email saying the item was no longer available. So, they lied about tracking it down at the last minute and cancelling it. It was not even available at that time. I still wonder why they sold me an item, then waited for 5 weeks to tell me it was not available.

They acted like it was my ignorance that caused the issue. Customer service reps consistently told me, "It says on the item page how long shipping takes." I replied by telling them it said 3-5 days, which was 3 weeks ago, and they responded with the same answer.

You can find good prices here, but same prices can be found on other sites. Chances are, the other sites will have better customer service and faster/cheaper shipping.

When you buy an item, you pay shipping of $9.95, and then receive free shipping for 30 days. However, shipping is inflated, as most items do not cost that much to ship.

I have received some good items, but the bad experiences outweigh the good.

Wish I could do NEGATIVE stars.
Did you know... that if you place an order, and then immediately... like within MINUTES, immediatly cancel... they will tell you they can't cancel it and you have to wait for it to arrive before you can return it... BUT WAIT... even tho you just placed the order minutes ago, you have to WAIT for it to ship to you and then you ship it back and then you are CHARGED for the return shipping on a product you tried to cancel MINUTES after placing?!?!?! WTF people. Oh... and yeah, you don't have to pay the return shipping if you accept merchandise credit.
So DO NOT buy anything... do NOT checkout unless you are *******% sure, because if a milla-second passes after you submit your order, and you change your mind... you are screwed out of that money cause you can either get it back through merch. Credit or pay $9.99 for them to SHIP you something you didn't want and you to SHIP it back to them. HOW... HOW does that make any sense.

Please do not I repeat do not purchase anything from this scam of a company. I purchased a $ 200 dress that was on sale. I looked like a flipping clown in it. What crap! When i called four times to return it I got the run around and was told on four separate occasions that I would receive a label to return the dress. Never happened. The same person by the name of Christen answered the phone twice. Safe to assume the company is small. TOTAL SCAM OF A COMPANY. I WILL BE CONTACTING BBB. They should never be in business.

Rue LaLa was fine until they switched to the kind of automated shipping that Amazon uses. For many people with different physical and postal addresses, this is a disaster, because USPS doesn't recognize the physical address and UPS and Fedex obviously don't deliver to a P. O. Box. Since Rue LaLa uses both, I was always trying to second guess them, depending on the size of the order, but then they began breaking up shipments. After months of receiving fewer than 50% of my orders, innumerable phone calls, emails, etc. I gave up. The people in customer service want to help but their hands are tied, because this is the "policy" and can't be overridden. Re the merchandise, if you shop within the first 10-15 minutes of opening, there can be some very good buys, otherwise most of the good stuff is gone. I also dislike their fairly new "waitlist", where you can choose to receive an item (automatically billed to you) that's not available if they get it back in stock; so months later you may receive something you no longer want/need.