Katherene H.

Shop Rue La La? Think twice before you order an expensive piece of furniture, especially if you're a single woman. I made the mistake of ordering a large cabinet, and silly me, assumed that it would be delivered into my home. Instead, they used a shipping company that sent one driver to my home and told me that he could leave it on my porch, but could not bring it inside. He told me that he would probably need 4 men to get that piece of furniture into my house. I refused delivery, because I don't have 4 guys to come move it inside for me. Now RueLaLa says they're SO SORRY that I'm going through this, no, they don't expect the delivery company that they contract with to just leave furniture purchased from them outside, but since it's already with the delivery company, there is nothing they can do. So sorry, best of luck, bye-bye. The delivery company was difficult enough to deal with simply to arrange for delivery. (Missing the original delivery day, and showing up late the following day, refusing to let me speak with a supervisor...) I can't wait to see what luck I have dealing with them now. This was a seriously costly purchase to learn how terrible RueLaLa is at customer service.