Peggy s.

I have been shopping here for years but during the last year, their false advertising on their products and mailing me something completely different from what I ordered has caused me to finally stop shopping with them. Twice, I bought sunglasses that were falsely advertised on the site. Once, they sent me a different color and more recently, I ordered a pair of Polarized Ray-Bans (and paid the extra price premium for them to be polarized) only to have them send me non-polarized sunglasses which looked like they had been used. This is a BIG deal and when I called them out on it there was no apology from the customer service rep. It seems like they're used to these types of calls. Another time, they sent me a random skirt instead of the $200 jacket I ordered and refused to refund my money until I sent them back the skirt (which looked to be worth about $20). Horrible experience. Rue La La, you have lost a customer that has spent upwards of $10,000 with you throughout the years and would have spent many more thousands but for your poor customer service and false advertising. I will stick with Gilt from now on.