Allison D.

I ordered a pair of sunglasses (along with several other items) 11 months ago. Received them no problem, moved on with my life. This morning I wake up to a charge to my bank account that should not be there. I called to inquire about it, and Rue La La states that the payment never went through when I ordered the sunglasses and that they've been attempting to bill me ever since. Now this is bull$#*!. I was not once contacted. There's money in the account, so there's no way it's been declined for 11 straight months. No one could give me any answers, and I'm absolutely dumbfounded that they would ship an item if the payment was supposedly declined. I have multiple charges that cleared to my bank account from them around the same time, so it makes absolutely no sense. Their customer service is completely unhelpful, even the supervisor was clueless as to why I was never notified about the charge and why it would take 11 months to come out. Spoke to multiple people and the only answer I got was that it was a system error.

I completely understand that if there was money owed, then I need to pay them. But I should've been notified not spontaneously charged nearly a year later. That is absolutely no way to do business. I work for a large retailer and when errors like this occur, the company takes the loss, because we view our customers as far more valuable than a little money lost, and would not risk losing a whole customer over something like this.

I was offered a small amount credit that is worthless to me because I will never be doing business with this company again.