RueLaLaReviews 477

I bought a new expansive handbag. It has been my worst online purchase I have ever had.
First, it took 10 days for me to finally receive it. So the shipping service in Ruelala has been the slowest based on my many years' only purchases. Secondly, I found the new handbag was warped when I received it. When I asked for return, Ruelala can only return me as Ruelala credit, because this handbag was final sale. However, I returned this handbag was because of the quality not my problem. So, this is outrageous.

I ordered a watch and it is larger than most men's watches (I am a small woman). While it was only $29.99 and was returnable... their guidelines are unfair in my opinion. You do get free shipping to return but only if you take a credit. If you want a refund you cannot use your own shipping which would probably be less than $5, you have to use their return label for $9.95 (and I paid $9.95 shipping to get it) For a $29.99 item I would rather put it in a garage sale than spend $19.90 in shipping charges for them to sell again. Also, if you look online there are other sites that sell this watch. Not sure of pricing and return policies, but I have learned from this... and it only cost me $39.94. From now on I read reviews first!

I purchased, a TV Stand through Ruelala and it was shipped in a damaged box and the furniture was also damaged. It was assembled only to discover scratches, broken wood and missing parts. I have called customer support four times and even spoke with Cody a manager and they are still unwilling to refund my moneyou. They said I am responsible for taking it apart and packing it and this is unfair as well. They should pick it up as is and grant me a full refund. I will never do business with Ruelala again. They have poor cheap products and bad customer service.

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then they accept. They did not take care of the return shipment, i had to pay from my pocket. They promise me to credit my account within 3 to 5 business days for my credit card fees and a second transfer within 7 to 10 days regarding shoes price. It's been 20 days and nothing had been put in my account despite all my emails. VERY BAD Customer Service, i do not recommend this website!

Hatice Cakici

Ordered a bag last week and been checking everyday for the status. Until this morning, found out that it has been cancelled! Called the customer service to double check and she said that it has been cancelled due to a mismatch of an address thru my AMEX & Mobile number, wtf! That doesn't make sense, meaning if my mobile is under my aunts name & address I cannot buy from them? You ruined my Christmas wishlist Ruelala! Thank you for that! I will delete my Ruelala app and will tell my friends too!

I ordered an item from this company and paid through pay pal. This was my first order and I wanted it shipped to my post office box. Instead of them emailing me to tell me to contact them within a specific time frame or my order will be cancelled, they emailed me telling me my order was cancelled. They decided to cancel my order without telling me what the problem was. When I mentioned this to them the customer service representative said there was a technical error because they could not edit my address to change it, however, they did not have an alternate address to change it to. The error was not with technology it was with their customer service. I decided not to purchase the item from them.

I purchased a $49 dollar necklace and paid $10 to ship; although, the necklace itself weighed less than an ounce and could have been shipped in an envelope for less than a dollar. After waiting weeks to receive the product, it arrived and was nothing like the picture. I decided to return and learned that I could not return it myself but had to pay for their $10 shipping label or alternatively have my refund credited to my account. As this was my first and last order at Rue La La, I "ate" the $10 so ended up losing $20 and ended up with nothing.