RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
Although I am very unsatisfied with the shopping aspect of Rose Wholesale, the customer service department did stay in touch with me and issued the refund within about a week.
The sizes are all wrong, the material is not quality and you can not get a reply from anyone when you want to return an item. They will not even give you an address to send your returns to.
Don't buy from this company it is total BULL
Recently I ordered some jewelry for my grand daughter. When I saw the amount of jewelry items on the website I was shocked. The designs are gorgeous & the prices are GREAT
I tried to contact this company for a return but i have not heard anything. The pictures on the website are very deceiving. None of the items pictured look see through or that the material is paper thin. I guess i should have known with the pricing as low as it was that they couldn't be as pretty as they are on the site. I don't think i will purchase from them again. Hopefully I will be able to get my money back for the items. I would not recommend this site to anyone.
Dear Olivia,
We are sorry about the situation.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Servic
Rosewholesale has really awesome collection in line with current trends. Everything is reasonably priced. I have purchased lot of stuff from this site and it has always been satisfying. The after sales service is also good. I always get immediate replies to all my queries. I would highly recommend it.
Extremely satisfied with my experience. Shipping is almost always free, prices are extremely low, and the quality is as high as anything you would see in shops and most malls. I myself ordered jewelry and a skirt; the skirt was soft and fit perfectly and the jewelry was high enough quality for people to believe they were actually real pearls. Can not recommend this website enough.
I placed an order on March 1, which stated that it would be shipped within 3 business days, it was not when I contacted them I was told that they were out of stock and would be receiving a shipment on the 20th, so I waited, then no such luck was told the shipment did not arrive and that they would be getting it on the 30th, so again I chose to wait. Yesterday I get an email from Rosegal, who I have no clue why thay are emailing me telling me that they cannot ship my order at all. So I asked why since the dress was still advertised for sale on their website, and was told my order had been canceled that if I want the dress to reorder it. Never will I reorder the dress nor will I ever patronize this company again. I would nor recommend them to anyone. Now this morn I got another email from Rosewholesale telling me the same thing as before that they cannot ship my order, and would I like to receive store credit, or pick another item. I have already stated several times that I DO NOT WANT ANOTHER ITEM FROM THEM, at this point I JUST WANT MY MONEY BACK! And since I see where they are asking for proof of purchase from individuals my order number was H**************. Updated 3/31/2016: as you can see by their response still no answer as to why they could not ship the dress that I ordered, just an affirmation that they did cancel my order, though I wanted the dress that I ordered not my order canceled. Like I have stated DO NOT ORDER FROM THIS COMPANY EVER!
Dear Lisa,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service
THIS WEBSITE IS A TOTAL FRAUD, I RECEIVED 2 ITEMS THAT ARE MADE OF THE CHEAPEST MATERIAL, THE WEBSITE SAYS THE MATERIAL IS SUPPOSED TO BE CHIFFON BUT INSTEAD THE SHIRT IS POLYESTER.! ITS, NOT AT ALL WHAT WAS DESCRIBED IN THE AD AND ARE NOT THE SIZES I ORDERED AT ALL! IM SO MAD I WAS TAKEN ADVANTAGE OF,,,. DO NOT WASTE YOUR TIME OR MONEY, ITS A SCAM
Dear JESSICA,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
The sizes are completely wrong. I usually wear a 1x but ordered a 3x to be safe. My 10 year old daughter can BARELY fit into the items. It's horrible. I've emailed the company but they are not getting back to me. I'm so upset - these items were for an upcoming trip and now I won't have anything to wear. So upsetting. I plan to file a complaint with PayPal immediately.
Julie
Dear Julie,
Let me apologize for your experience.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I love the dress it came on time the material was lovely and it fit to size perfectly
Ordered on Feb 25... listed as "processing " which says it takes 3 to 10 days. It's been over a month I got no response to email and it still says processing. Not sure what to do here. I also paid 29 dollars for fast shipping...
Dear Victoria,
We regret that the issue has occurred.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
People should stop ordering from this company. It is all $#*! and they kept operating in USA via Facebook, Email and all social Media. Once again i ordered from this company 2 times it is a joke and disappointment. Never ever again me or my family or a friend i know will order from them. I want you to be aware of this situation. Do not be a victim on the list or give this $#*! company opportunity to increase their profits on scams.
To whoever it may concern!
Dear mory d.
Thanks a lot for your critical opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
If any question, please email to support@rosewholesale.com.
Kind regards
Rosewholesale Customer Service
Why aren't the sizes ever right with China products? It's not like China doesn't make footwear for other countries... I hate RoseWholesale and all their affiliated $#*!ty assed companies... so disappointing with the two multiple purchased items from these companies.
NO TICKET... JUST MORE LIES FROM THIS COMPANY!
Dear Judy,
Thank you for your feedback.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Kind regards,
Rosewholesale Customer Service
Just placed an order with Rose wholesale this morning. I paid for expedited shipping which is suppose to be delivered in 3-7 days. I'm really hoping to get it as promised and I hope to get my order as pretty as was viewed on their site. I read the negative reviews after I ordered. I'm a little worried that I will have a negative experience with Rose wholesale just like the rest.
Dear Solita,
Thank you for recent comments.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
The customer service has been a great help. With my last order I had issues with products availability and their answer was fast and concise.
Some item sizes or measures weren't as accurate as I'd like but most of the items fit as I expected.
The quality may be improved.
So I got a maxi dress coral blue very pretty only $8 so shoot I wanted to buy it! I order it the 3rd of March and paid extra to get it here before the 16th and it came the 23rd... It's horrible material and is so see through I want my $29.00 back! You get what you pay for..
Dear Madison,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. We have sent your emails to offer the solution. Please check it and reply to us.
We regret that the issue has occurred.
Kind regards
Rosewholesale Customer Service
Very happy with the service of rosewholesale.
Item came as shown i pic which usually could be a mislead. Quality of it was also great, and fast shipping.
RoseWholesale is a pretty good website for buying cloths, accessories, and so on. They have a lot of discounts & its a very trustworthy website.
Rosewholesale website is a one stop shop for all items that may not be found in my country.
Items are delivered on time, and quality of item are up to expectation
I ordered a dress for my daughter on March 1st. It is very close in print and style to dresses she had seen last when we were Prom Dress shopping. We never received any information about shipping or tracking information like the site promised. Our order says still processing! How can it still be processing? I contacted the costumer service center last week and according to the help center, I would get a response within 24hours. No response from customer service, no response to emails I have sent. Good thing I paid for the dress though PayPal because after reading your reviews, I filed a complaint! I should get my money back and PayPal will go after Rosewholesale to reimburse them!
Dear Stacy,
I want to extend my sincere apologies for the problem you have experienced.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear maryann,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service