RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
OMG -People be very careful! I tested and purchased twice following the lovely pics and been twice disappointed - different color, shocking quality - fabric, material please be ready for it.
It is cheap all right but as a duster it is maybe too dear.
If all goes well with my first order, I seen so many dresses I would LOVE to order they have some really good selections of dresses, the vintage dresses are my favorite. It's not good to see so many negative review about a site. Just my thoughts
I ordered boots. It had to arrive in two weeks. When after two weeks nothing happened, I wrote them a message and they answered it in one day and told me, that my boots will be sent aproximately in 20 days and asked me, if its ok, or I want to get back my money. I wrote that I will wait and I got my boots one month later, so it took about one and half month to deliver them (I live in middle Europe), but my boots really arrived, and they fit me, they are as large, as it was written on webside and I am content about it, so only thing I can explain about is delivering time, but when I read other reviews, I am the happy one.
DO NOT ORDER FROM THIS COMPANY! Poor quality, sizes are wrong, shipped from China with no return info. I ordered 2 shirts - size large; I wear a size 12. Both were to small for my granddaughter. I'll give them to Goodwill. Nothing else I can do.
Dear Debra,
Thank you for recent comments.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number?
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service
This is an update: I stand by my review of this company. If you think this company is resolving issues by responding to the reviews - your WRONG! I have responded to their request for my order number by telling them I have no order number because they never sent a confirmation. There is no reason in the world they can't look this up by name and address. Once again I have sent 3 messages asking how to return the merchandise and get a refund and have gotten NO RESPONSE! The company is a joke. I will not waste any more of my time with them. If you don't want to be taken to the cleaners DON'T BUY FROM THIS COMPANY! As for you Rose's Wholesale - I will be bringing your company, this website and all the negative responses to the attention of the Better Business Bureau and the Attorney Generals office. You should be shut down for fraud!
DO NOT ORDER ANYTHING FROM THIS COMPANY! Ordered 3 men's XL shirts, never received a confirmation that the order was placed, so I don't have an order ID. Waited over 2 weeks to receive them. To my surprise they wouldn't fit a 12 year old boy, let alone a male adult of any size! Website sates call Customer Service for issues - they are open form 8am - 9 pm. Tried calling for 4 straight days. All you get is an answering machine. Left numerous messages - NO ONE CALLS BACK! This company is a scam and should be ashamed for it poorly advertised products and lack of customer service. Again, DON'T ORDER FROM THIS COMPANY unless you want to loose your money!
Dear Doreen,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Would you mind messaging us your VALID order number? We will provide a good solution for you.
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
I knew the sizes would most likely run small so I ordered big and bigger! I am a size 14 I ordered a 2 xl tank top. The body of the top is more like a medium, the arm holes open down to my waist... Totally unwearable. On the swimsuit the color is neon teal/blue but that's not what the photo shows. I ordered a 3 xl and it does fit but the color is awful. Now I'm stuck with these, and this was a HUGE waste of money.
Dear Kristine,
We regret that the issue has occurred.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Please reply to us.
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
After writing about my order that never arrived Rosewholesale contacted me and is refunding my money I told them all I want is my order but guess it is lost out there So they are fixing everything so I guess I will now give them 3 stars. I will most likely give them another chance and order again from them Thanks sitejabber for the help
I ordered a prom dress for my daughter on March 13th. The dress was never even in stock but I was NEVER told this when the order was placed.
When I requested a refund because it still wasnt in stock or shipped I was told I would have to wait.
I waited and still no refund... so I submitted a 2nd "ticket" requesting a full refund.
I was told to wait some more
It has now been 10 weeks and STILL no refund!
3rd ticket submitted today for refund.
I have informed the company I will post a negative review daily until I receive my refund.
And since they will likely try to respond with "provide a valid order #"
Here you go Rosewholesale
Order # HR**************
Placed on March 13th
Paid $55.56 for two items that were NEVER EVEN SHIPPED
Item# *******
Item# *******
Dear Joanna,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
I want to extend my sincere apologies for the problem you have experienced.
Kind regards,
Rosewholesale Customer Service
I ordered a dress and a swimsuit from Rose Wholesale. I love both items and they fit great! I usually wear a medium but ordered large because the sizes do run small due to being Asian sizing. They were quick to answer any of my questions! I will be shopping with them again. :)
I ordered 5 shirts size (L) from rosewholesale.com, 4 came in a very small size and a very poor quality, one hasn't been delivered as yet. I tried to raise a ticket for a full refund or an exchange for an XXL size but their website is very unfriendly and always a voicemail on their phone number (1)*******925. I definitely lost a huge amount of money and very disappointed.
Giovanni
Dear Giovanni,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
Ordered over a week ago and paid extra so would get order in max a week. So far not even a confirmation by mail! Plus its impossible to get in touch!
Dear Claire,
We are sorry about the situation.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I just placed an order less than 10 minutes ago and I am just now reading the reviews. I am very worried that I made a mistake in ordering shirts and swimsuits. I almost want to call my bank and cancel the card. All the comments I have read are stating that the sizes are all off and quality is horrible and shipping time is bad, even when you pay extra for it.
Dear Jennifer,
Let me apologize for your experience.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
Im really upset because I ordered my dress for my birthday 2 weeks ago and it hasn't came my order number is HHR**************. I had a photoshoot this Friday and im my dress isn't here I will need my refund!
Dear ashley,
Thank you for taking your time to write your review.
Your order has been sent out on March 26 and the standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service
I will never shop with this company again. Making contact with them is impossible. It has been a month and the dresses still have not been delivered to my home. The live chat is a joke. It is impossible to resolve anything this way. I have put in a claim with Paypal. I don't even have a valid tracking number to track my purchase. I feel cheated and robbed. I will Never purchase anything from this company again. Maybe there is a Chinese better business bureau? W5 should investigate this company and others like it.
Dear a,
We regret that our service and the items did not meet your expectation.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
One of the worst sites to buy from, the quality is the worst i have ever seen. And cannot find an email to complain to them about..
Dear sara,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Kind regards
Rosewholesale Customer Service
Please do not let the cheap prices fool you into buying from this company. The items are very poorly made, but worse than that not one item fits. I am requesting to return the items and they are asking me to take measurements and send pictures! I am really upset that I purchased anything from them. I doubt I will ever get my money back.
Dear Vicki,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosewholesale account and answer to us?
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I recently made an order from Rose Wholesale. I got my order within 2-3 weeks no big deal but almost every dress was completely see through and the shoes I ordered have 2 different buckles on them one silver, one gold. Their prices are crazy cheap and that's why you can't use what they send you. I am disappointed.
Dear Melissa,
Thank you for notifying us of your complaint.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
I want to extend my sincere apologies for the problem you have experienced.
Kind regards
Rosewholesale Customer Service
I ordered 1 item on 3/8/16. I never received an email confirmation # so I thought order didn't go through. I recently got my Visa statement and transaction went through and they took my money. I have yet to see purchase. It is impossible to get in touch with them because I'm unable to correspond via "ticket" because they never gave me an order or confirmation #. Forget trying to get through by phone. Very disappointed in this company.
Dear Becky,
Let me apologize for your experience.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I would like to know the status of my order. I paid for expedited shipping and it shows items shipped, but I have NO WAY to track the order. My order was $50 and to get it shipped faster I paid $80, I didn't pay that much for overnight shipping of a 27" iMac. - my order # is H**************. Can you please update me when it will be delivered? - Who will deliver it? - the tracking # from that agency (NOT THE SHADY TRACKING NUMBER YOU GUYS USE) it's useless. - Very sad experience...
Dear Royce,
Thank you for your feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
I am waiting for my most recent order which has been about two weeks now. But my previous order was perfect. I followed the sizing chart and it was a perfect fit. They sizes do tend to run small if you do not check your measurements. The quality is higher than what I actually expected for an $8.99 lace sleeved shirt. My only complaint at this time is that there are no washing instructions or information about the type of material. I assume wash on cold and hang to dry just to be safe. I am guessing the clothing is made and shipped from China, which is why it is taking so long to receive orders. I did pay by Paypal and will be expecting my deliver within the next week.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear AL,
Thank you for notifying us of your complaint.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Please kindly forward us your Valid order number, so we can offer you a better solution.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service