RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I've purchased a skirt, four dresses, two tops and a swimsuit from rosewholesale and been totally impressed with each and every one. The clothing is made exceptionally well and does not look cheap. In fact, rosewholesale has allowed my husband and I to build an entire wardrobe for our band tour without breaking the bank. We love that we can each take $100 and get four new outfits out of it. No complaints, love working with this site and will be ordering again and again!
Had a good experience with my first order and am waiting for my second order to come in. Items were basically as promised, maybe a little smaller than expected and will remember that in the future. Shipping takes a long time and is expensive but the prices are great on the products.
Purchased a dress for my granddaughter - this was a great experience (though the dress was somewhat large in the bust). Pleasantly surprised all around!
I wish I had read all these helpful reviews before venturing into making an order. This is obviously a scam business. I've received my item and can't even track it because they provide me with fake tracking number
It took a long time for the things i ordered to get to me. They do respond to the tickets if you have any questions and did refund for the things they didn't manage to send to me. One hiccup so far is that, a product can be of low price but the shipping for it way ridiculous. For example some handbags are 16USD but the shipping 24USD.
Dear rina,
Thank you for your important feedback.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Ordered an item over a month a ago and still no sign of it, complete waste of money and no way to get in contact with them.
Tried emailing but it comes back as unable to send
This website is a joke, I can't even demand a refund
Dear Bethan,
Thank you for taking your time to write your review.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
I want to extend my sincere apologies for the problem you have experienced.
Kind regards,
Rosewholesale Customer Service
I've purchased several items from this store and I am very pleased with their excellent customer service and their products. They have very competitive prices and a great variety of products for men and women.
I just ordered wallpapers and a coat 5 days ago, and I just found out many bad reviews abot RoseWholesale.
I wish I will receive my item in estimated time.
Wish me good luck, pls. :(
Dear Nathar,
We are sorry about the situation.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
I ordered three times, totally 6 items months ago, they promised ship those within 3 days. I selected most expensive shipping method, but I only got 2 till now. Others still showing "in process".
Fine, then I tried those 2 shirts, small like my 9 years daughter's pajama, WTF, I ordered "LARGE" size.
Fine, then I sent complain to their customer support, they replied "take picture of your product, with size label", I tried to find "size label" on those shirt, nothing but 2 words "Shaobi design".
Fine, I explained to them, no reply anymore.
Then I tried to search where is RoseWholesale, GuangZhou China, I understand now, one of the reasons I left China 10 years ago.
Dear Gang,
We regret that our service and the items did not meet your expectation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
We have sent you an email for more details and offered a solution. Could you please check it and reply?
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service
Partial order arrived today, two out of 7 items missing. I was also hit with custom fees. Horrible (plastic-y) quality and shirts are so small I can't even button them up. I wear small and medium and the large shirt I ordered is smaller than US/Canada S.
My mistake is to not have looked up other reviews online before ordering. Lesson learned.
Stay away!
Dear ady,
Let me apologize for your experience.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Their products are so bad its actually funny... in a sad way
Dont bother the sizing is a joke the material. I would not wipe my arse with it!
Its turned out be expensive dish cloth as i could not give it away!
I REPEAT DONT BUY ANYTHING OF THIS COMPANY TOTALLY BAD NEWS
Dear mario,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
I have a ticket # but you can't enter it because it will only let you enter your order #. Have done that twice already What a joke this company is! If it was just a few dollars is one thing but it is not! I won't stop till I get my money back! I
Dear Connie,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Could you please refer to your ticket? We have resolved explaint it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service
Placed an order about a week ago and only received 1/2 of my order, however they claim the other half is on the way. I followed the size chart, but the clothes I got for my 18 year old sister look like they might fit a 10 year old. Would love to return the cheap crap I was given, but don't feel it's worth it to pay the shipping. Worst online place i've shopped on. Wish I read the reviews before I made my order!
Dear Nicki,
We regret that our service and the items did not meet your expectation.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I actually received a dress with no armholes! Another item listed as a dress was shorter than a tee shirt. The necklaces were ok as was a bag I ordered. Absolutely would never ever order clothes frm here again as they were awful and did not resemble photos on the website. I really feel dumb for not reading reading reviews first.
Dear Joann,
I want to apologize to you for what has happened.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service
THE MATERIAL IS A JOKE, THE QUALITY IS EVEN WORSE! It looks as if a student in junior high attempted to sew a dress. You can see thru them as well as they look like the worst CRAP I have EVER seen!
I have tried to get a refund and cant even get a response off the website that says email them and they will respond within 24-48 hours! NO THEY DONT! They don't send an invoice inside package and there's NOT A RETURN address ANY WHERE! I have also left my phone number on the customer service Number and no response, that was 3 weeks ago and I have left 2 messages each week! THEY SUCK! I ordered 8 dresses!
Dear Kerry,
We regret that our service and the items did not meet your expectation.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
You get what you pay for! Took forever to get here and the look nothing I mean NOTHING like the pictures, poor quality my blind grandma could have done better! Brought 4 different wigs, they sent 2 and are resenting the same 2 WTF! No where to do refund and send back! Just gotta say don't waste your money cause these have get to be the UGLIEST THINGS I HAVE EVER SEEN! No way would I buy the clothes or ANYTHING ELSE
Dear Mary,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
I'm order still didn't come and i can't see where it's coming from
Dear breyonna,
Thank you your feedback.
Your order has been sent out on March 27 and on E Post(SU) it was delivered on April 6.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
Worst quality ive ever seen. But you buy a shirt for $8 and you can't expect it to be good? Just leave the site and don't go back...
Dear Steve,
Thank you for notifying us of your complaint.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
I want to extend my sincere apologies for the problem you have experienced.
Kind regards,
Rosewholesale Customer Service
I order 2 dresses on 3-29-2016 they was suppose to be here in 3 business days today is 4-8-2016 nothing yet I'm beginning I hate order from y'all I brag about y'all to my family very disappointed
Dear Janice,
Let me apologize for your experience.
Your order was shipped out on March 30 by America Line(BJ) and the estimated time is 7-15 business days.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
I ordered on item and it took about 2 months, and eventually they cancelled my order replied me "back-ordered" and "refund". The bad thing is that before this asked to wait for a few days.
How come they have no such item in stock they charge you before the item is available, shipped or delivered. It is a waste of time.
Dear mulu,
Thank you for your feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Would you mind sending us your valid order number or email address so that we could resolve the issue for you?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oju-Oluwa,
Thank you for notifying us of your complaint.
Your order has been sent out on April 9 and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
We have taken care of your complaint and offered a resolution via the ticket center. Please check the ticket and we have helo to tracked it and offer more details.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service