The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
Refunded my total purchase - I am editing my review solely on the basis of satisfaction regarding their process in providing a refund for my total purchase. For this, I am pleased however, I stand on what I've said in regards to the quality of the merchandise received which was horrific. I'm thankful for the solution but will not recommend anyone to the company for ANY purchases.
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I received what was supposed to be an long sleeve see through Ballgown. The photo was amazing and although the price was really inexpensive, I didn't give a thought to a scam as I order online often. This dress was supposed to be a second dress for my wedding reception. What I received was an unwearable costume handcrafted as if a child had made it. Who does this to people. I am deeply saddened by this tragedy and I cant reach anyone to come up with a solution/ Shameful but I intend to take this as far as I have to, to legally to obtain satisfaction
Ordered shirts that really look great online. The problem is, I ordered LARGE. The shirts are labeled LARGE, but the shirts are small, would fit a child not a man. Now the company wants me to email them photos showing a tape measure for the dimensions of the shirts. Are you kidding me? What difference does it make sending photos when I'm telling them they are too small. I want LARGE for a man, not a child. One shirt is ripped in two places. You gotta be kidding. If you want my continued business, send me the size I am requesting. LARGE. Shipping time was good.
I PLACED AN ORDER LAST WEEK AND ALREADY I HAVE RECEIVED IT. I LIVE IN TORONTO... ITS EXACTLY WHAT I WAS EXPECTING. GOOD MATERIAL. PERFECT SIZE. QUICK SERVICE. I COULDN'T BE MORE HAPPIER. THANK YOU GUYS SO MUCH FOR THE QUICK RESPOND. LOOKING FORWARD TO DOING MORE BUSINESS IN THE VERY NEAR FUTURE. YOU GUYS ARE TOTALLY AMAZING.
P. S KEEP UP THE GOOD WORKS... GOD BLESS
Ordered my dress 2/26 paid for expedited shipping. 3/14 noticed order still processing. I asked for refund, first was told can wait until 3/30 or switch items. I again requested a refund. Was told I can receive credit or rewards. I WANT MY MONEY BACK NOTHING MORE OR LESS.
So this is what I propose:
Anyone who hasn't gotten their items, or has had a difficult time receiving their refund, keep on the look out, I'm filing a class action suit, as I see I'm not the only one with these issues, We need to hold them accountable! Email *******@gmail.com Thank You!
Dear Guinevere,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry about the situation.
Kind regards
Rosewholesale Customer Service
Just got my parcel now and it's a clear scam. The jumper I bought looks like second hand and didn't get all the items. Very disappointing. I don't know what do they get by doing this.
Dear Luis,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards
Rosewholesale Customer Service
Hi. I have shopped on rose wholesale.com a few times and I have yet to be disappointed. I love the unique items they have available and how fast my stuff gets shipped to me. I recommend this site to everyone looking for good products and great customer service!
I was searching for a prom dress for my daughter that was not too expensive and we found one on Rosewholsale site for excellent price. We ordered it with no great expectations but on our big and pleasant surprise the dress came on time, in good state and it was not only as described and seen on photo but much, much more beautiful, very fine material and quality sawing. The size fits perfectly and that was the best buy online yet.
I paid for expedited shipping ($22) to have my new outfits before my trip, the trip came and went and still nothing! I'm beyond annoyed it's taking this long. It's taken over 20 days to receive my items! I've gotten no expected delivery date and every time I check my "partial order shipped" is what it says! Aggravating
Dear Melissa,
Thank you for taking your time to write your review.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have taken care of your complaint and will offer you a resolution. Would you mind messaging us your order number?
We regret that the issue has occurred.
Kind regards,
Rosewholesale Customer Service
I am very happy about my last order from Rosewholesale. Very quickly delivery and good products.
Also, very good communication. I've made my order in 12 june and products was comming in 24 june.
I recommended it to all my friends.
I ordered two wigs from this site on January 30th. Was told they will arrive in 15 days. After 1 month, i sent an email & was told that my order had shipped that same day. It finally arrived last saturday, March 12th & only ONE of the wigs came. There was no email or letter of explanation as to whyonly 1 item was shipped or when the other one will arrive. I have sent another email inquiring about the missing item, & have still not received a response. This is very frustrating & don't think i will EVER order from this site again.
Dear Angela,
Thank you for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale.com Customer Service
A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!
AT*******416
You can post reviews with pictures after you recieve them on the website which is neat and earn points to spend on purchases. Its affordable. Id definitely order from here again.
They sold me a swimsuit that was out of stock and never told me, so I checked the mail everyday for a month! Then I emailed them to complain. They had the nerve to tell me to wait more! So now I have to wait 10 days for a refund! They should of never sold me the item in the first place. This place is a rip off and they steal your money do not order from here
Dear Sarah,
Thank you for your feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
So, I NEVER order on-line. I had some questions, and all were answered in a very helpful and timely manner. I placed my order a couple of days ago, and within 24 hours was sent an e-mail stating that partial order has been sent. So far, I am very happy with my 1st time experience shopping on-line. My shopping cart is currently quite full, will wait until my 1st order comes in to place a second. Will follow up when I get my order.
I am very upset with their lack of concern to their customers satisfaction. I have received 2 swimsuits and can't wear either one. The top of one is huge and the other I can't get up past mu knees and both are the same size. Can't get a refund no calls returned and I feel they are out for the money and nothing else. How do I get satisfaction if they refuse to tald to me.?
Dear Kay,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
My experience from RoseWholesale was positive. The shirt was high quality which looked exactly like the picture shown and it fit perfect. The material was thicker than I expected. They reply to emails promptly and they respond with politeness.
I don't understand how anyone can leave negative feedback for slow delivery or for their sizing so don't place an order with them if you can't wait 6 weeks and if you are a UK size i. E. small/medium then order size XL.
Be patient if you have selected economy shipping and remember how far it is. Oriental sizing will probably be different to yours so do the maths.
RoseWholesale are not scammers they have some amazing designs at very low prices!
3 shirts ordered got 2 don't even want the third as the Quality was Disgusting
Paid for express post it's been 2 weeks plus waiting for the third item which I don't even want
Please beware this was a horrible online experience DI NOT BUY OF THESE GUYS
Dear Darren,
We regret that our service and the items did not meet your expectation.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you for your support and patience.
Kind regards,
Rosewholesale Customer Service
These people need to be investigated. I live in N. Z and ordered 4 dresses after seeing them so beautifully displayed on their models. They duly arrived, and I was horrified. The material was so thin and nasty. There were loose threads, crooked seams, and totally badly made. I immediately tried to contact these crooks and what a impossible task. I have just read all the customer reviews, and laughed out loud at the apologies etc from these scam artists. They keep replying to my complaint, but send me on a wild goose chase with impossible web sites to negotiate. They are laughing all the way to the bank at our expense., Although I have asked them countless times for a refund, I can assure you all that this will never eventuate. They are the very worse types of traders and deserve to land up in court with a malpractice prosecution. I will no doubt have a "we are sorry about this etc etc " note tagged on to this warning. PLEASE DO NOT TRADE WITH THEM.
Dear Jessica,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
My experience was truly great. I made the order of 4 items, a week before chinese new year, but anyway the package came in about a month. Here were delayed, by internal politics (Argentina). When I recived my package, my 4 items came in one package, wich was really positive for me. Of course they came a little bit messy, but in perfect conditions. And the quality of the products was really good.So I´m happy with it.
I tried Rosewholesale.com for the first time and I was a little worried because I never really order online. I placed my order and I received my order earlier than the 25 day stated. The support team answered all my questions and provided me with all the tracking numbers and route information to my email. I have placed a second order and have received my second order with no problems. I am one satisfied customer.
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Dear Yvonne,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service