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The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Most items look nothing like the picture online. They sent totally different color and print fabric because they arrogantly know they can just rip you off. Getting run around on returning items including when they sent the wrong item. Sent jpeg photos to get ID # but are asking for more photos. Invoice does not match all prices and has different confusing descriptions of items than initial email purchase order so it is DELIBERATELY CONFUSING which shows how dishonest they are. Also paperwork in package does not have SKU #, you have to look on bag or purchase confirmation email. SO YOU CANT TAKE CLOTHES OUT OF INDIVIDUAL PLASTIC BAGS OR YOU WILL BE CONFUSED ABOUT SKU# AND ITEM DESCRIPTION--best part of their scam! Cant believe Facebook and USA government would let such an obviously dishonest Chinese company cheat American women. Website does not specify fabric of clothes, does not make it clear swimsuits are not returnable. You have to fill out separate forms to return each item resulting in 5 emails if you return 5 items so I dont expect to get my money back since the return process is so slimey, difficult and confusing. ARE THERE ANY LAWYERS THAT WILL SUE ROSEWHOLESALE FOR US?
Fantastic service and clothing. All styles are in fashion. The color choices are terrific. I have made several orders and love each one.
Scam do not order from rose wholesale. I ordered 3 bathing suits, FedEx would not leave the package at my front door without a signature due to it being an international package. Contacted Rose wholesale and they said they would reship it to the location I'm at When FedEx shipped it back to them. They had FedEx to destroy the package I received no reimbursement just lost my money. Customer service with rose wholesale is the worst I've ever seen rude when I asked to speak to a supervisor they hung up on mI will never order from them again and would advise anybody else to either. I feel like I have been robbed.
Dear Sherree B,
Thank you for raising this issue.
We apologize for this case.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
All the shipping issue are charged by the local shipping company and it is out of our control.
Could you please provide the order number for us and we will give you the efficient solution for your case.
We will try our best to solve your problems.
Could you kindly offer us your order number to resolve your issue for you?
We look forward to your reply,
Best regards,
Rosewholesale Customer Service Center
I ordered two mens medium shirts. I could not even fit my arm into the sleeves. Appeared to be xx small, tags said medium. No helpful customer service.
Dear John K,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
Could you offer your order number to us to resolve your issue for you?
We look forward to hearing from you.
Rosewholesale Customer Service Center"
I ordered 6 item, they are made cheap and poor quality stuff, they sent me one old and torn jacket, this was my worst online purchase in my life, please please dont buy from this site, they show you low price and send you cheap product!
Dear Nick d.,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Best regards,
Rosewholesale Customer Service Center
I bought a shirt and sandals last year and still waiting for them I ordered a couple of years ago and everything came on time. So they must screw everyone on the 2nd order. It said it was delivered. I emailed them and they said they still had to the end of July. That would of made it 3 months..
Dear Lisa M.,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
For more details, please kindly check here: https://www.rosewholesale.com/m-article-id-39.html
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
Best regards,
Rosewholesale Customer Service Center
I have never had anything but good service from this retail site. I especially like how they areup with the trends. I recommend them.
I bought a rain jacket. After waiting days for the raincoat to arrive, I finally decide to check on the website for the status of my jacket. I found out that it was listed as delivered, but I NEVER got it! When I reported this to customer service and told them that my package was stolen, they said that it is not their responsibility, and they can not give me a refund. If you want to save time, energy and money, don't ever do business with this company.
Dear Taisha,
Thank you for raising this issue.
All items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer.
Because you choose a slow mode of transportation, it takes a long time to transport.
Once we verify that there is a real loss, we will give the customer a satisfactory solution.
For more details: http://www.rosewholesale.com/m-article-id-39.html.
Could you message us your order number?
We look forward to your reply,
Rosewholesale Customer Service Center
First purchase went well, second purchase goods never arrived and Rosewholesale said delivery not their responsibility, check Post Office delivery office if parcel there - it was not!
Dear Roger,
We are sorry to hear you are having issues.
All items have a processing time that is shown clearly on the page.
The total time is the processing time plus the shipping time.
Please tell us your order number via ticket and reply to us there.
Best regards,
Rosewholesale Customer Service Center
I love them to the moon and back
They're so kind to me, after 3-4 hours of placinbg my order, my order was packed and within 6-7 hours more, it got shipped and i got my tracking number. They're that fast
If you wish to order from someone with quality products and good price with mesmerizing customer service then rosewholesale is your place to go.
Dear Hamamd,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Many thanks,
Rosewholesale Customer Service Center
I bought some clothes from them and they all turned out to be incredibly good and Well stichted
I got compliments from everyone including strangers
They were such fashionable clothing
I had to buy again so I bought again for my friends as. Gift and even they loved it
I highly highly highly recommend rosewholesale because you will get awesome products for good price
Dear Cru,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
The products are completely fraudulent. The products do not look like the pictures nor is the product as they said. The refund process is a joke. They take back coupon credits out of the money you paid, which is crazy. I paid the whole amount. I want the whole amount returned. They say the will send you a return label in 24 hours. Then send you an email saying 2 to 7 days to get one, saying they can't verify your payment. You send verification and they send you another email with another lie. This company uses PayPal and I am starting to doubt PayPal's process for dealing with them. Site needs to be shut down for all this fraud.
Dear Carronda,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We strive to give our customers the best quality at the lowest prices.
Please check on https://www.rosewholesale.com/warranty-return/
Please allow some time for the transaction to appear in your account depending how the item was paid (e.g. Paypal balance, credit/debit or checking account).
Then you will be able view the status of your refund in your Account History.
> Log in to your PayPal account.
>Click History
Please tell us your order number via ticket and reply to us there.
Many thanks,
Rosewholesale Customer Service Center
You let me order items that you didn't have and then didn't refund me! Clothes don't match size. Pants material COMPLETELY SUCKS!
Dear Raven,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We are sorry for the out of stock. Issue, the item you purchased was much more popular than we anticipated.
Please tell us your order number via ticket and reply to us there.
We look forward to hearing from you,
Rosewholesale Customer Service Center
So disapointed, ordered 3 tunic's which when arrived were so small none of them fitted.the sizing was ridiculously small. Feel totally ripped off total waste of money
Dear Lorena,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please tell us your order number via ticket and reply to us there.
We look forward to hearing from you,
Rosewholesale Customer Service Center
I LOVE SHOPPING AT ROSE WHOLESALE THE PRICES ARE AFFORDABLE AND I LOVE THE VARIWTY OF PRODUCTS. CUSTOMER SERVICE IS ALWAYS FRIENDLY AND GETS BACK TO YOU IN A TIMELY FASHION. TRY IT OUT YOU WONT BE DISAPPOINTED!
Dear Othelia,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to contact us.
Thank you for your support.
Rosewholesale Customer Service Center
I will let my mum know about this, she could really make use of RoseWholesale! Great job, I will definitely be ordering again!
Dear Albina,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Many thanks,
Rosewholesale Customer Service Center
I ordered from them 2 shirts and a bracelet and i ended up wanting to change the bracelet at the last second but they had already shipped it and i was really going crazy and they told me not to worry and just offered me to refund me the money or buy another item.
I couldnt' believe they would do that for me despite me buying from them the first time so i chose the option for refund and they refunded the amount for the bracelet and later when the 2 shirts and bracelets arrived, they were 10x more better looking than in the pics, I thanked them and asked them if they wanted the refund they offered me back and they told me it was fine, That's how kind they are.
I am definitely ordering from them again and so should you.
The prices are extremely reasonable.
Nowhere on the internet will you find prices this good.
Ive found Rose Wholesale really good - the products are as depicted and good quality. I can buy items that are a bit different so I don't see my top worn on others. The sizing can be a bit off though so care needs to be taken when making selection - Medium isn't always Medium and sleeves on some items are the same circumference the whole length (ie doesn't take account of muscles or bingo wings).
Was super excited to find an emerald green lace dress for ~$20! Looked super cute, had sizing chart, and while not great shipping times (10+ days once it was collected) but I ordered the dress without any time limits for when I needed it.
Unfortunately, the dress wasn't the beautiful vibrant green - just the lace was. Instead, it was a duller green which looked tired and dirty especially next to the lace. It was also supposed to be all over this color and the top actually didn't have any fabric behind it just more lace and a mesh to prevent it being see-through.
I was severely disappointed. With the quality of the stitching and hamming as well. It is coming apart already and the lace is pilling.
Would not recommend and will not be purchasing another item.
Dear Maddie,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please tell us your order number via ticket and reply to us there.
We will give you solutions.
Many thanks,
Rosewholesale Customer Service Center
Pitch black curly wig that looks terrible n I paid extra for nothing because you don't get exspidited shopping in 3to5 days you get the stuff 25 days later horrible site I would like to get a class action lawsuit on them n their venders for false advertising off someone eles pictures.
Dear Lisa,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please tell us your order number via ticket and reply to us there.
We will give you solutions.
Many thanks,
Rosewholesale Customer Service Center
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Marsha,
We are sorry that you were not satisfied with your order.
We do provide very accurate product descriptions on all of our product pages.
Could you kindly offer us your order number to us to resolve your issue for you?
We look forward to hearing from you,
Many thanks,
Rosewholesale Customer Service Center