Do not EVER purchase anything from them. Everything is poorly made and takes forever to come in. Not to mention if you try to return something, they never get back to you. I received a scratched up shoe with both soles hanging almost completely off. The other pair of shoes has a crooked heel.
I can't say any bad things about this website. I've bought items worth about 100$ and I'm happy about all of them. Items quality is even better than I've expected for such low price and support center helped me really fast, cause I've got tracking number but didn't know where to look. Clothes sizes are exactly as stated at website - just look at numbers, not S, M, L. Yes, shipping make take some time (about 3 week at festival's season time), but it's not a problem for me.
I have been unable to get a product. Love their items, but cannot see that they ever deliver anything. Afraid that they just take your money and will close shop any day without fulfilling orders. They responded to my first couple of questions regarding the delivery, but now they don't respond to anything.
Okay I did finally receive my product in June of 2016. Patience goes a long way here because the dress is beautiful. Not having ordered from another country before, I expected quick delivery. Definitely worth the wait.
Dear Liana,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret that the issue has occurred.
Yours sincerely,
Rosewholesale.com Customer Service
Product classification is clear and easy to use, reasonably priced, fast delivery and most importantly, great quality. R points system although was a strategy for retaining customer it did work well on the customer side as well in lowering prices so I love it.
I ordered back in August. Spoke to customer service several times. They told me to wait. Seriously? It's October! I should have checked the reviews and not bought from an overseas company. Everything is made in China. That is why it is cheap and draws in people. What a disgusting company. And, stupid me for thinking of purchasing from them.
UPDATE: Yesterday (10-19-15), I finally received my shirt... it came wrapped in a ham and sausage package (no joke). It is unevenly sewn and way too small. On the plus side, Rosewholesale did offer to give me my money back. So, I guess my cat will be wearing this shirt because it's basically useless for anything else.
Dear Jessica B.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
Great website with awesome prices, interesting products. The staff there are very friendly.
The website has a lot to look at and browse and it is constantly updated.
Occasionally there are fun chances to win vouchers for special events such as Halloween or Christmas.
Shipping can be a little slow, but it's always worth the wait. One of my items ran out of stock but I was offered a refund/replacement almost right away. Very professional.
Dear Essie J.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale again soon.
Many thanks,
Rosewholesale Customer Service Center
Hi.
I ordered some dresses and a pair of shoes one month ago, and got nothing. I´ve tried to contact this company, but got no answer.
After reading all these reviews from people having the same problem as me, I just don´t have any expectations about getting the things I paid for.
I want my order to arrive. Please contact me.
Kind regards,
An unhappy customer.
Dear Rocio,
I want to start by thanking you for notifying us about the issue.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Rosewholesale has greatly priced items for a good low price! There is so much to choose from everyone can find something.
I have to admit shipping does take a while, but the tracking number included gives you a safe guarantee.
Cant wait for my next order to arrive! :)
This is not a fake review. You get what you pay for. I didn't pay a lot. Overall, my experience was better than I expected. My package arrived in 3 1/2 weeks. Some "one size only" items run small, while others run huge. I got a one size shirt that fits baggy like a choir robe. I also got an adorable embroidered navy smock/ peasant shirt that I love, but it runs small and barely fits. Customer service answered every email I sent within 24 hours. I think they really try, but you're dealing with a start-up located a world away. Understand the risks.
Over 90% of the "problems" with Rose seem to come from lack of understanding of company policies and procedures. They do not try to hide the fact that they are in China. YOU MUST look at the measurements for each item, ignore the size. They have a ticket system for reporting problems that they reply to promptly. Its ridiculous to expect a company to spend $40.00 or more sending your 8 dollar blouse halfway across the globe 3 times, thats why returns and damaged items are explained so thoroughly in company policies. Shipping policies and times including things like your package going through customs, also thoroughly explained. When you buy you agree to comply with these policies. Maybe you should read them. Most of the complaints here would disappear.
I ordered 3 dresses from this website. It took about 8 weeks for them to arrive, customer service replied very quickly after I emailed them about my concerns.
One fits ok, even though it's shorter that shown on their website and the belt is missing. The second was ok but I didn't like the way it fits so I sold it on ebay for a couple of $$. The third didn't fit at all. I ordered a size M, where I normally need size S. Those are made for little tiny Chinese women and not for US or EU women.
Don't waste on your money, it might be a bargain, but you get cheap made in China cloth.
We apologize for your problem.The size is made in China, it may be different from yours.So could you provide your order number or your email address? And then we can apply the solution for you.
Ordered jeans and a coat. Size 33 jeans are spot on UK size. Also so unique that you do not see anything like them on anyone else. Really are nice and very fashionable. Price is amazing. Coat is also nice but have to be careful of sizes. I'm a UK medium and XL is perfect comparison here. Been using these guys for many years and still keep coming back. Excellent value and the delivery time is very good considering they come from another country. Trusted Seller and product always good. Prices truly unbeatable!
2 months later and still no order, again shipping insurance, only partial refund, never again will I order from them, constantly told to wait and by reading previous reviews, somewhere in the world there is a place that's collecting all of the orders.
Dear Joanne A,
Thank you for raising this issue.
We have now refunded your order. Please kindly note that as no shipping insurance was purchased during the check out that we can only offer a partial refund as per our terms and conditions.
Please note that shipping insurance is not compulsory. However, we do highly recommend that customers do purchase this during the check out.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Rosewholesale Customer Service Center
DO NOT BUY from this company! I was blown away by the prices and placed an order before checking the reviews, or their own Facebook page. That was my bad. Of the items I ordered 20 June 1 was coming apart as I shook it out, 1 was so far off the measurements provided it was ridiculous, 3 were missing and 2 were adequate. I emailed them and received no reply. Then I opened a dispute with Paypal seeking a partial refund for the missing and shoddy items which was promptly declined. They claim the missing items have been shipped but it is now 5 weeks later and nothing has arrived.
After they took about a month to fulfil the order, without letting me know if the delay, our shipment eventually arrived 10 weeks later. I was stunned at the inferior quality of fabric and the workmanship is nothing short of appalling. Almost all the dresses are completely see-through and cannot even compare with the actual pictures. The sizes are completely misconstrued. One dress was received without a zip (the actual zip is barely hanging on both sides but no clasp to close/open the zip. How on earth can this company still be trading? I am truly stunned - whatever you do - DO NOT BUY from Rose Wholesale! There is not a minus rating so I can rate.
Dear Madeleine V.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I ordered four items on Nov. 7,2014 and have only received one of them so far (Jan. 19 2015). One item apparently wasn't in stock, which I wasn't notified of for a month or so -- however, the site was very good about letting me know what was going on with the item after that point and answered my questions politely and quickly. The one item I've received was also good quality. I'm waiting for my other purchases to arrive before I make any other transactions on this site.
EDITED FEB. 27 -- I only ever received the ponytail holder. Doesn't look like any of my other items will ever be delivered. Also RoseWholesale messaged me on their site to ask if I would write a more positive review. Don't badger me if you can't back up your business claims.
Dear Courtney,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Best Regards
Rosewholesale customer service
I cannot stress not how much you should not buy from this site. Their return policy says you have to pay to ship it back before they will refund your money. The clothes are terrible and two sizes too small. Don't waste your money. Buy local. Go to Goodwill or a thrift store, you'll be better off!
Dear Scott B,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Yours sincerely,
Rosewholesale.com Customer Service
Rose Wholesale Online Shop has a favorite tab to put all your just got to have items in until you are ready to order. It will also let you know when or if the item save has dropped in price or is out of stock. Each time you log into the site you receive reward points, these point can be used to give discount at time of purchasing item from the site. I have been a customer since Dec. 2014 and have purchased clothing and jewelry, I have contacted customer service, I receive a response from them within 24 hrs or sooner, no matter how often I contact them. Like any online stores do your home work. Happy shopping!
Never told that the shipping was so high, and was just flat rate. Paid. It has been 4 weeks and still have not gotten my goods. They don't respond to emails. Bad mistake to order from them. I am not sure they deserve any stars at this point...
I bought only two times, but definately will buy more. All goods was the same as in the picture at online shop. Some difference between sizes, but it's normal. All goods are made not for European people, so everything a little bit smaller.
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
RoseWholesale has a rating of 2 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RoseWholesale most frequently mention customer service, tracking number and credit card. RoseWholesale ranks 105th among Discount Clothing sites.
Dear Kayla A.,
Thank you for your important feedback and for letting us about your experience with us.
We have checked the 3 tickets you opened around Augst last year, while found nothing about your dissatisfaction.
We will try to contact the customer again for further apology and hope we could make a happy ending soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service