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RoseWholesale
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RoseWholesale

rosewholesale.com
Canada
2 reviews
3 helpful votes
Follow Vero L.
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Complete garbage and waste of money. Clothes is cheap, but shipping isn't so it's not even worth sending back. Purchased 5 items and all do not look like the picture, don't fit, poorly made, cheap fabric. HORRIBLE!

Date of experience: November 10, 2014
Alabama
1 review
16 helpful votes
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Ordered $50 worth over two months ago. Not received. Never received order confirmation. No response whatsoever to repeated emails. Website consistently broken or having some kind of issue that prevents even confirming that they ever received my order, although PayPal shows they sure as hell got my money. Rip off. Don't even think about going there.

Date of experience: October 7, 2014
Canada
1 review
0 helpful votes
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Wow, thank you to everyone who warned me. I was about to place an order and am happy I didn't. One review said that the 5 star ratings are full of grammatical errors, and also the comments are not typical of an average reviewer... They almost sound like answers to many of the problems stated... Seriously, read the 5 star reviews and you'll see what I mean! Something is off with them. So thanks to everyone who took the time to comment on this scam site, I'm sorry you have been robbed, and I hope it never happens again. Buy from a company who has integrity and the good reviews to go with it, don't buy from rose wholesale.

Date of experience: July 21, 2014
California
1 review
4 helpful votes
Follow Estelle S.
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I should have read the reviews on this site before ordering from Rose Wholesale. The items are made using cheap fabrics and the sizes are not comparable to U.S. industry standards. Even if you compare your measurements with the size charts, the dresses do not fit proportionately. The only positive aspect of this transaction is that after placing my order, I received the items within two weeks, which was better than expected since the shipment was sent from China. I am waiting for a response after initiating contact with the company on 12-08-14 They responded to my first e-mail within 24 hours but have not replied since then. I am afraid that I have wasted my money and do not recommend buying from Rose Wholesale.

Date of experience: December 13, 2014
Michigan
1 review
1 helpful vote
Follow Diane E.
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Totally avoid shopping from here! I am betting it's kids or sweatshops, but even if not the old saying of if it looks too good to be true...
Picture didn't match item I got
Sizes were Jr or kids as the large fits an XS typical size
No labels
And right, why would I spend more to ship back to get my money back!
I filed a complaint with them, but doubt they will do the right thing and refund my $$$

Date of experience: January 4, 2015
Pennsylvania
1 review
8 helpful votes
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Need customer service
January 23, 2016

Horrible. Ordered a shirt for my wife. Was told it would be here by now. Emailed company multiple times I have yet to hear back. Try to check on delivery and it's still telling me it's processing yet the money's been taken out of my account tho right. Not happy and will not be ordering again.

Date of experience: January 23, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Will,

Thank you for notifying us of your complaint.

We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

We are sorry about the situation.

Best Regards
Rosewholesale Customer Service

Portugal
1 review
1 helpful vote
Follow Enia N.
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Perfect!
October 21, 2017

So far i've had a great experience at Rosewholesale. They have good prices, their products arrive in good conditions and just as described. If there is any problem with stocking they kindly agree with giving you a discount for your next purchases. And besides all that, the customer service is very nice.

Date of experience: October 19, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Enia N.,

We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosewholesale again soon.

Many thanks,

Rosewholesale Customer Service Center

Ireland
1 review
16 helpful votes
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Very disappointed
September 29, 2014

Very disappointed. I bought a dress-if you could call it that! It is more like a rag! And my mother bought 3 blouses. Poorest fabric you could find anywhere, badly made, uneven stitching, shabby, looked nothing like on the photos. Unfortunate, but, it's a lesson learned, I won't be buying from this or any other similar website again. I'd rather pay more and go to a good high street store for my clothes.

Date of experience: September 29, 2014
Italy
1 review
3 helpful votes
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Reliability and convenience
September 13, 2015

I ordered several times and I found myself always good, some small misunderstanding has been resolved through customer service, nothing serious...
Articles correspond to the photos and descriptions, for sizes keep in mind that these measures are Asian, small, so I suggest you order one size larger than their own.
Delivery times depend on the choices made and how much you are willing to wait (and spend).
The quality / price ratio is very good.
I do not understand the negative reviews... my experience is positive.

Date of experience: September 13, 2015
Arizona
1 review
0 helpful votes
Follow Eisja A.
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I've purchased a skirt, four dresses, two tops and a swimsuit from rosewholesale and been totally impressed with each and every one. The clothing is made exceptionally well and does not look cheap. In fact, rosewholesale has allowed my husband and I to build an entire wardrobe for our band tour without breaking the bank. We love that we can each take $100 and get four new outfits out of it. No complaints, love working with this site and will be ordering again and again!

Date of experience: April 13, 2016
Massachusetts
1 review
7 helpful votes
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AVOID
October 13, 2016

Website is a giant loop from hell. Won't let me access my account, won't let me email without logging in but states their own access code is incorrect. Only a partial order was shipped, unable to track but paid for expedited shipping. Ordered matching shirts for a play but some sizes on back order, need all together or worthless. No responses to live chat. Glad I used PayPal they will help resolve.

Date of experience: October 13, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Karen,

Thank you for taking your time to write your review.

In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.

We have sent message to you with the solution. Please check it.

Yours sincerely,
Rosewholesale.com Customer Service

New York
8 reviews
2 helpful votes
Follow Ree T.
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A complete scam
December 2, 2015

I recently contact you, on a matter concerning my clothing order, And yes I understand you tried to reach out... But what I don't understand your merchandise takes anywhere from 15 to 45 days to reach me Why?... Never heard of such, I didn't purchase a car, only a simple plain jumpsuit. Wow...! This is totally ridiculous, I have figured out the exact delivery date, if I receive it, If I was going by the delivery date like you guys suggest. I want receive my purchase until next year January 1,2015... and then that a holiday... I order things always in advance to require on time delivery, This Jumpsuit that I order is for a very special occasion. Please do something soon.

Date of experience: December 2, 2015
CustomerService R. RoseWholesale Rep
over a year old

Dear Ree T.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Rosewholesale Customer Service

Georgia
1 review
4 helpful votes
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I ordered a pretty grey top from their website in Nov 14, the money was taken from my bank, after 3 weeks i asked why is there no tracker, they said the item was out of stock but would be sent out soon, it eventually arrived in Jan 15. Its awful, the material is awful polyester, looks like some cheap rubbish from a market stall, nothing like the picture at all. Will never order from them again, its so tight i struggled to get it off.

Date of experience: January 20, 2015
CustomerService R. RoseWholesale Rep
over a year old

Dear julie,
We're extremely grateful for your constructive feedback.
I would like to start off by telling you that we are so sorry about your problem.
We have send you the solution to your email and then please check it.We wish to solve your problem soon. Wish your quick reply.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Best Regards
Rosewholesale customer service

Georgia
1 review
13 helpful votes
Follow S T.
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Cheaply made products that don't fit. I wear XL in pretty much every shirt I ever buy. The "XL" shirts they sent (which took several weeks to arrive) fit more like a S or M, no exaggeration. They make returning the items a tremendous headache, and from what I can tell from other reviewers, I'll likely never see the refund anyway so it's not worth the effort.
These shirts are going to goodwill and I will never make the mistake of buying from this business again.

Date of experience: February 1, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear S,

We are sorry about the situation.

We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?

Thank you very much for your cooperation.

Kind regards,
Rosewholesale Customer Service

California
1 review
13 helpful votes
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This place SUCKS!
August 3, 2015

Beware this place is a scam. You place an order pay 30 for express shipping get it three weeks later to have items missing! The sizing is a joke I ordered mediums when I normally wear x small and the clothes didn't fit but they fit my 8 year old daughter!

Date of experience: August 3, 2015
CustomerService R. RoseWholesale Rep
over a year old

Dear Andrea V.

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

It would be very nice of you to forward us your order number, so we can contact you and fix every single problem related to your order.

Also please feel free to contact us here
http://www.rosewholesale.com/m-article-id-12.html,

Wish you happy everyday!

Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/

Australia
1 review
0 helpful votes
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Still waiting
October 21, 2017

Never going to order anything from this or any other company online.
I ordered 4 items. After a month 3 items arrived. I have left numerous
Emails to find out what has happened to the 4th item. No response
Whatsoever. Do these people even exist.
Never again.

Date of experience: October 18, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Maria A.,

We regret that you are having delivery issues.

We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.

In some cases we will ship out the items seperate packages to make it easier for shipping.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best regards,
Rosewholesale Customer Service Center

Poland
7 reviews
2 helpful votes
Follow Ewelina B.
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I am really happy about my shopping in Rosewholesale. I got beautiful clothes- good quality, true to size and look just like in the pictures. Fast shipping, easy to order. Have any problem with this store.

Date of experience: June 5, 2017
Ireland
1 review
10 helpful votes
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After previously writing comment re items purchased and quality and size of same... almost 9 weeks later I am waiting on final item... but if it is the same quality as previous items... perhaps it would be better if they kept it! What a strange business that has a 'no reply' system to their emails... they sent one speaking of refund and wanting to help a valued customer but you can not reply to emails! Load of crap and operating so we are warned under several names! STAY AWAY FROM THEM!

Date of experience: September 17, 2015
CustomerService R. RoseWholesale Rep
over a year old

Dear deboragh f.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service

Australia
1 review
2 helpful votes
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Fantastic Service
December 7, 2017

I was absolutely satisfied with my shopping experience at Rosewholesale.com. Their website is easy to navigate to find exactly what I was looking for. Being in Australia means we often have to wait a while for goods to be delivered but my package was hear in no time flat! The prices on Rosewholesale are way better than any other similar online store and the range is incredible. I've referred friends to Rosewholesale and they agree it is one of the best sites out there.

Date of experience: December 6, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Michael L.,

Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.

Best Regards,

Rosewholesale Customer Service Center

Maine
2 reviews
2 helpful votes
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Quality of material is crap!, sizes are a joke. I can't even use them for cleaning rags. I sure learned my lesson with this one! If a site has absolutely no contact or support... don't buy!. No way to get a refund.

Date of experience: October 19, 2015
CustomerService R. RoseWholesale Rep
over a year old

Dear Debra H.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please be assured that we allow return if there is any problem. http://www.rosewholesale.com/m-article-id-16.html
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service

Overview

RoseWholesale has a rating of 2 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RoseWholesale most frequently mention customer service, tracking number and credit card. RoseWholesale ranks 105th among Discount Clothing sites.

service
844
value
774
shipping
830
returns
547
quality
735