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RoseWholesale
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RoseWholesaleReviews 3,302

2.0
rosewholesale.com

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RoseWholesale Reviews Summary

The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.

This summary is generated by AI, based on text from customer reviews

service
850
value
780
shipping
835
returns
549
quality
740

We monitor reviews for authenticity

Canada
3 reviews
3 helpful votes
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Style and Service
January 24, 2018

I highly recommend Rosewholesale. I have ordered many times from there and received many compliments on the styles. When I have had a question Support replied within 24 hours, always to my complete satisfaction.

Date of experience: January 24, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Janice M.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Rosewholesale.com soon!

Many thanks,

Rosewholesale Customer Service Center

New Zealand
1 review
3 helpful votes
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Rosewholesale are very speedy with delivery and goods were what they looked like. Very speedy arrival coming to New Zealand when you pay for the quick shipping option. Items were great. 2 items didn't quite fit me, but I was able to find a home for them.

Date of experience: January 21, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Fiona O.,

We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosewholesale again soon.

Many thanks,

Rosewholesale Customer Service Center

California
1 review
5 helpful votes
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Rip Off - DO NOT BUY
January 18, 2018

I ordered 3 items either XL or XXL, they were all too small for my 5 year old grandson, let alone my large frame. It was if they re-tagged Small items to XL/XXL just to make the sale. Then I attempted to return and get my money back and no luck. The refund terms they showed me are different than what is on their website. They promised 30% of what I paid for the items, but after 4 months, I've yet to see any refund. DO NOT BUY FROM THIS COMPANY! Buy from known, recognized reputable companies. This is NOT one of them.

Date of experience: January 18, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear R L.,

We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.

Could you kindly note us the valid order number?

We look forward to hearing from you,

Rosewholesale Customer Service Center

Texas
1 review
4 helpful votes
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Package havnt came
January 18, 2018

I ran across this website look at the beautiful wigs they have, and a VERY VERY great price it was to good to be true. I order two wigs hoping they could and would be there i placed my order on the 10th of January i haven't got my package yet AND ITS THE 18TH OF JAN. I am very upset with this. Its hard because i would like to order more from this site but IF YOU ORDER FROM HERE YOU HAVE TO ORDER TWO MONTH AHEAD OF TIME. NEVER COMING BACK

Date of experience: January 18, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear KENNETTA K.,

We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

Thank you for your time!

Best regards,

Rosewholesale Customer Service Center

Pennsylvania
1 review
11 helpful votes
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Its a scam
January 21, 2018

I noticed I had an unexplained charge on my paypal early Dec. Paypal said make the complaint with the company. The purchase was made on Nov 25,2017. I noticed the charge on Dec 1. By the time Paypal did its investigation Rosegal was alerted on Dec. 8th. Firstly, there 1-800 number is a non working number and every message given or received via email is through their messaging site. When I made the complaint I was immediately refunded $20 of the $60 charged without refute. So I contacted them again about the refund discrepancy. But they stated I was refunded. I sent them my bank account transaction info to which they responded my package was enroute and was delayed due to "bad weather" and to monitor the tracking info for delivery. I re explained that I did not make the purchase nor had received anything to warrant them holding my money. But AGAIN they said "your package is on its way."
On the "tracking" info they told me to review said delivery should have been made 8-10 business days of the purchase date of Nov 25th... it is now Jan 17,2018 and there has been no product or refund. Its a shame because this site promotes itself as a legitimate business but obviously I was scammed out of forty something bucks :(

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Christina A.,

Thank you for raising this issue.

Kindly note that our site is Dresslily.

All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.

For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply,

Rosewholesale Customer Service Center

Canada
2 reviews
17 helpful votes
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Their customer follow up is just as terrible.
January 16, 2018
Updated review

As you can see they requested more information because they so badly want to help make things right. I've sent them the information they wanted, TWICE and still have heard nothing back from them. Don't fall in the trap people, run far and fast!

Date of experience: January 16, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Bobbi S.,

We are sorry to hear you are having issues.

Please rest assured that we are always here to help you.

Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center.

Best regards,

Rosewholesale Customer Service Center


At least their inconsistency is consistent.
December 31, 2017
Previous review

I've purchased several items from this company over the course of the last year. I follow the charts to the letter and still everything that comes doesn't fit. So I order in the largest size possible and again nothing fits. Their size charts are a joke. I ordered a 3XL in one shirt, I followed their size chart, and it barely fit me. So I ordered a 5XL, according to their size chart I should have been swimming in it and it was SMALLER than the 3XL! I received a coat that I ordered from the plus size and again I ordered two sizes larger than their chart says and it was so small it fit my 13 year old niece who barely weighs 100 pounds and it was snug, yes SNUG on her. Yeah I can buy a really nice looking shirt for 10 bucks but it's never the size it should be. Their sizing is so bloody inconsistent that you can never count on getting anything that truly fits.

Date of experience: December 31, 2017
Brazil
1 review
1 helpful vote
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Incredible website
January 17, 2018

Everything´s really cheap, fast delivery, and high quality products, great team. I am a fan of RoseWholeSale, i definitely recommend it :)

Date of experience: January 16, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Allan V.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Rosewholesale.com.

Please feel free to place an order again soon.

Thank you for your support.

Rosewholesale Customer Service Center

Jamaica
3 reviews
2 helpful votes
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My favorite online store. Good quality clothing. Plus sizes available and fashionable things. The prices are reasonable, I think shipping is too expensive though.

Date of experience: January 15, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Janice Q.,

We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosewholesale.com again soon.

Many thanks,

Rosewholesale Customer Service Center

California
2 reviews
3 helpful votes
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I love shopping online here, they constantly have good sales or offer other ways to get discounts on your order. They have lots of unusual and fun pieces, vintage dresses and swimsuits, cool jewelry and wigs, Goth and steampunk thing. Figuring out your size can be hit or miss, especially if youre a petite like me. Prices are really affordable. Shipping takes a while and costs a bit but thats not unusual, coming from China. Customet service is awesome, really quick and they do returns with no hassle.

Date of experience: January 14, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Stephanie C.,

Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.

Best Regards,

Rosewholesale Customer Service Center

California
1 review
1 helpful vote
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Great stuff, low prices.
January 12, 2018

This site has become my favorite online shopping place. The clothes I've gotten have all been cheap, good quality, and look great. Haven't had any shipping problems either. The only downside is the lack of a small size on some items.

Date of experience: January 12, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Abigail R.,

Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Rosewholesale.com soon!

Best regards,

Rosewholesale Customer Service Center

New Jersey
1 review
7 helpful votes
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Liars
January 12, 2018

Im making another review because they tell me they have other shipping methods, yet they still have 3-7 days as their expedited methods before we make the purchase! Had I known that it was bs, I wouldnt even had make a purchase! And on top of that, if you return your items, you have to pay for the shipping even though theyre the ones who messed up! Its trickery! False Advertisement! I want to bring this business down. Im guessing Im going to have to do my research! Maybe even a petition. I want them investigated and people to see how they trick customers into buying their products. Good businesses take care of customers and thats how they prosper. Not trick people into buying generic products and pay more for shipping!

Date of experience: January 12, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Genesis T.,

We apologize for the issues you have encountered with your order.

We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.rosewholesale.com/m-article-id-16.html.

Please kindly note us the valid order number. Please login to your account and reply to us.

We look forward to hearing from you soon,

Rosewholesale Customer Service Center

Hawaii
1 review
10 helpful votes
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Liars
January 11, 2018

So, I paid for expedited shipping, which is suppose to be 3-7 days. I even have a screenshot of it, but a customer representative told me that expedited shipping is 7-10 days! I selected the 3-7 days for a reason and I also paid for it to be shipped within those days! That's false advertisement! I want to make this known so that they lose business because they don't deserve the money I or others paid! And then, I try to email them about issues I have and I can't even put in my email, which is required! If you ask me... they're just a horrible money hungry company! I want this to be known!

Date of experience: January 11, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Genesis T.,

We thank you for your comment.

We have various different shipping methods that the customer can choose before the checkout.

For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.

Please kindly note us the order number, and we will offer a solution for you.

Hope to hearing from you soon,

Rosewholesale Customer Service Center

DO
1 review
1 helpful vote
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If somebody wants to buy cheap clothes with a great quality I'll recommend to buy in this site, is the best so far in this area.

Date of experience: January 11, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Fidel A.,

We appreciate that you took the time to write a review.

Thank you,

Rosewholesale Customer Service Center

North Macedonia
2 reviews
1 helpful vote
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Love it
January 12, 2018

Good to be with so proffesional service. Fast delivery and good products. I will order again for sure

Date of experience: January 11, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Radica I.,

Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.

Best Regards,

Rosewholesale Customer Service Center

TT
1 review
1 helpful vote
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I am very satisfied with my overall shopping experience.
Been shopping on this site for years.
I usually get the good deals on here and clearance sales on this site are a must.
Items I've purchased comes just as described.
There's always someone to help via live chat who ensures me of when my package will ship or arrive. They do their very best to assist in any way they can.

Date of experience: January 11, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Nirmalla B.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Rosewholesale.com soon!

Many thanks,

Rosewholesale Customer Service Center

Australia
1 review
2 helpful votes
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Great Products
January 11, 2018

Every time I buy something it always arrives within the time expected and I love the things I get. The one time something wasn't perfect they gave me my money back.

Date of experience: January 11, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Nicole W.,

We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosewholesale again soon.

Many thanks,

Rosewholesale Customer Service Center

Hong Kong
1 review
2 helpful votes
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IDK WHERE TO START! THEY'RE SOOOOO EPRFECT! I purchased on 25th december and it arrived neatly and nicely, i used cheap shipping method still i got free tracking number, the clothes texture is like silky soft and beautiful also, i will purcxahse from this site again in the future tbh, they're like so kind also when you message them on customer service centre

Date of experience: January 10, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Mani P.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Rosewholesale.com.

Please feel free to place an order again soon.

Thank you for your support.

Rosewholesale Customer Service Center

Canada
5 reviews
4 helpful votes
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Great experience
January 11, 2018

I have placed 2 orders with this company, and all went very well. I really love my items, shipping was quite fast. Great communication.

Date of experience: January 10, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear GUYLAINE D.,

We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosewholesale.com again soon.

Many thanks,

Rosewholesale Customer Service Center

Canada
1 review
10 helpful votes
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The dress on Facebook looked lovely. I pictured myself wearing it with pearls and paten shoes as I walked down my staircase to my guests. I know right, how magical... till the dress didn't come. Ordered and paid for the dress on November 20,2017 and today on January 10,2018 I still have no dress. Crappy company with crappy responses that I swear were written by a 2 year old. Never ever deal with this company. They ship from China and my shipment never came.

Date of experience: January 10, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Tina M.,

Thank you for taking the time to write your review.

All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.

For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.

Could you kindly note us the order number, and we will offer a solution for you.

We look forward to your reply,

Rosewholesale Customer Service Center

New Zealand
1 review
3 helpful votes
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I have been buying from this website for quite some time and have always been happy with the orders I receive in the mail. There's a bunch of different things to buy and would definitely recommend others to have a look around.

Date of experience: January 10, 2018
CustomerService R. — RoseWholesale Rep
over a year old

Dear Emmi J.,

Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.

Best Regards,

Rosewholesale Customer Service Center

From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.


rosewholesale.com
Shenzhen, GuangDong, China