Bobbi S.

I'm reviewing the La Fitness in Edmonton, AB - 186th st. Nw location.

I went in two months ago to get a membership and start personal training. I sustained an injury and I had hoped that personal training would get me back on my feet. When I came in to look at the memberships everyone was incredibly friendly and helpful, the manager for the trainers told me that I come first as the client, that they will make sure I am taken care of.

I am put with a trainer whom I enjoyed working out with, he was funny, friendly, and knowledgeable.

Well this past Sunday during our session I was informed that he had applied and did an interview for a different job. He told me at that time he didn't know if he got the job or not. I'm okay with that, if you found something you love to do and can do it, go for it. My mistake was expecting that this trainer and the manager of the trainers would conduct themselves professionally.

Boy was I wrong!

I get a call yesterday two hours before my scheduled session to tell me that my trainer wasn't feeling well. Okay no problem, then I was informed that yesterday was his last day. The information didn't quite hit me right away. Because someone who is a professional, a company who claims their clients are extremely important to them wouldn't pull such a bull ***t move.

No a professional would have given two weeks notice, that's what this trainer should have done. He should have given me two weeks notice, not two hours that he was leaving. THEN the manager should have insured that I was transitioned to another trainer with the same skill set so that it was seamless and I wouldn't miss any sessions.

Well, when the receptionists information sunk in I told her that I needed to speak with the manager to sort out my training situation. Because as of that moment, I have five months of personal training sessions and no trainer. I leave the message with my phone number and then I hear nothing back. So I go in today to sort things out, the manager shrugged his shoulders, he F**** shrugged his shoulders when I told him that I no longer have a trainer. He couldn't care less about the situation.

His response, "So pick another trainer."

I don't know any of these trainers, their skill sets! It's NOT my job as a client to pick a trainer! I told him that, he acted like I put him out, he set me up with a guy he said wasn't like the trainer I had but in a pinch he'll do.

No apologies, nothing, they conducted themselves in a highly unprofessional manner and they didn't care. If I wasn't tied into this damn place for the next five months I would drop them faster than a bad habit!

AVOID THIS GYM!

As you can see they requested more information because they so badly want to help make things right. I've sent them the information they wanted, TWICE and still have heard nothing back from them. Don't fall in the trap people, run far and fast!