RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
First i ordered three tops, which it was nice and got it within two weeks. I ordered two more blouses after and it is been a month. Still waiting...
The price really isnt the price they charge more for shipping then the product and the sizes are way off the material is the cheapest I have ever gotten I would never waste my time here again and shipping is all a lie takes way longer. I wish I could leave zero stars for a rating
Dear Jon g.,
We are sorry to hear that you are not satisfied with your order.
We are located in South East China. All of our customer orders are shipped directly from China which affects the delivery price.
So the shipping fee is higher than local stores. We offer a large selection of products that are available with free shipping.
Please check out our free shipping here：http://www.rosewholesale.com/cheap/free-shipping/
Shipping cost depends on the shipping method that is selected and weight along with the shipping time and the destination country.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Rosewholesale Customer Service Center
I ordered the high waisted skinny jeans and i absolutely love them. They are super soft and comfortable. I love them so much I bought them in 2 colors!
Dear Angie M.,
Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Rosewholesale.com soon!
Best regards,
Rosewholesale Customer Service Center
I placed three orders in one day and I had a great experience, an experience with a few items that were lacking in quality and my last order was awful and it made my college age daughter upset. She cried, the sizes were completely off.
I know all shopping comes with risks so that one experience may not stop me from ordering again, the shotty refund however may.
Dear katherine w.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
Apart from the low prices and the wide variety of products to choose from, I especially love the customer support service. Quick response time and very friendly CS members.
Dear Angel M. E,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
Tried to cancel order 30 minutes after purchasing on Sunday morning and of course PayPal had already relinquished funds. Contacting customer service from rosewood is totally impossible and surly designed that way
Could of stopped shipment prior to shipping but of course
8 am monday morning was e-mails that shipment had shipped. What a joke
Dear Randy E.,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.rosewholesale.com/m-article-id-16.html.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
Rosewholesale Customer Service Center
I received my items quickly and they were exactly as shown on the site. Everything fit perfectly and I am extremely happy with my purchase!
Dear Tara H.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Rosewholesale.com soon!
Many thanks,
Rosewholesale Customer Service Center
Do yourself a favor, and stay far away from this site. I should have my head examined for not researching this company first! Like most of the reviews I've read (after the fact) the expedited shipping is a myth. Received my order 21 days after I ordered it (supposed to be a max of 7). That's actually not why I'm upset. The garments I ordered were grossly undersized. I ordered an overcoat in 5X even though I'm a 1 or 2X (thinking I could get it taken in if it was way oversized) and it still fits like a medium. The slacks I ordered in 38 (my waist is 32) were so small I couldn't get one leg in. I had to double check to make sure I didn't order children's clothes. I didn't, it was men's, but the clothing chart doesn't make sense. Even then, I wasn't upset. It has been impossible to reach anyone in customer service. The phone is out of order, and the site says it's crashed. Now I'm upset! I finally got an email address for customer support, but I've received nothing but automated responses. I had to call PayPal to have them sort it out. It will be another 2 weeks before i receive the refund. I don't know how this company stays in business. They need to add a 0 to the rating scale, to truly balance out the fake 5's they have on here! As I said in the beginning, please stay far far away!
Dear Gerald A.,
We wish to apologize that you are having sizing issues with our products.
We at Rosewholesale provide a clear and easy to use size chart below our item description on all product pages to help our customers when choosing their size.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
Rosewholesale Customer Service Center
I order from online sites all the time. I ordered several items for the first time from Rose Wholesale. I was provided with a tracking number and my parcel arrived exactly as it stated. The quality of my items are excellent. I will be purchasing again from this site. I honestly have no idea why people are giving this site bad reviews because it isn't true. Lisa S.
Dear Lisa S.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale again soon.
Many thanks,
Rosewholesale Customer Service Center
I ordered a fingerling toy for Christmas, waited a very long time for it (almost double what was confirmed) and it was a very cheap knock off and I was charged the same as toys r us was selling the real toy for. Will never use or recommend this site again
Dear Michelle F.,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
Rosewholesale Customer Service Center
After having issues with previous orders whether it was a damaged item or it just went missing it was a lovely feeling to get my order within 5 days of it being posted and that the order matched exactly what was in picture.it brings back the faith that i can order something and that it will arrive.its a pleasure to deal with companies that provide a service you expect it makes you want to promote and buy there products. You have brought back my faith in wanting to deal with Rosewholesale support them they stand behind there promise.
Dear Shane H.,
We apologize for any inconvenience caused.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,
Rosewholesale Customer Service Center
They have such a large line of plus size clothes, and at an affordable price. The styles all very so you can choose your look, and feel wonderful. Customer service is also quick to fix any issues.
Dear Tara S.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center
Delivered with the delivery parameters. Great quality affordable pricing. Customer service responds in a timely manner with issues
Dear Laurie T.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale.com again soon.
Many thanks,
Rosewholesale Customer Service Center
My recent shopping experience with Rosewholesale was good. Once the goods were in stock, the items were shipped out immediately. Sometimes, the cheapest shipping option would have the item arriving ahead of time. Excellent customer service, with replacement items in cases of wrong sizing being resolved promptly.
Dear Andre B.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
I bought my cape and was hoping it was going to be as nice as it looked and when I received it I was so very happy! The overall experience was great! Thank you!
Dear Angelina S.,
Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Rosewholesale.com soon!
Best regards,
Rosewholesale Customer Service Center
I shop on a few wholesale clothing sites and was very happy with my purchases. I am a musician and really loved the designs with music notes, as did my muso friends. The clothes were true to size, they were value for money and arrived very promptly. A very pleasant experience and I shall order from them again
H**************
Dear Kathy W.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
Around December 15th I ordered 2 dresses, one for my wife, and one for her sister. They were both to be Christmas gifts, but the one for my sister-in-law was a mrs. Claus dress for her to wear on Christmas Eve. I even paid over $20 extra shipping to ensure that it would be delivered by Friday December 22nd no later than 8 p.m. It is now December 26th and I still have never received my order. I will never order from this company again
Dear Mark D.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
Rosewholesale Customer Service Center
Shipping may take a while and t shirts are horrible horrible quality, sweaters and thicker fabrics are worth it!
Dear Gabriel J.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
Ordered 11/25, paid expedited shipping. Site claims it will process in few days, which would of been first week of December. According to tracking, the order shipped less then a week ago from some foreign Country. Fed Ex still showing it is out of the Country. 12 pairs of Christmas Pj's that will deliver AFTER Christmas. No thank you. I want a full refund if I cannot get Christmas Pajamas until AFTER Christmas. No hint of any of this when they took my credit card, and now at the 11th hour I get notice that they will be in on 27-28th. Phone number they provide states its out of order. Emailed customer service twice and got same auto response..."be patient". Seriously. No doubt this is all a scam.
Desiree S.,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
Please note that Rosewholesale only operates these two phone lines, and any calls made to you from other numbers claiming to be Rosewholesale should be hung up immediately. We will never ask for customers bank details over the phone.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Best regards,
Rosewholesale Customer Service Center
They have amazing trendy jewelry collections at affordable prices. The quality is very good. Received the goods and was awe struck. Got delivered on right time. Products are exactly as described in their website.
Dear Dharani A.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Rosewholesale.com soon!
Many thanks,
Rosewholesale Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sumanlatha m.,
Thank you for raising this issue.
We at Rosewholesale offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,