RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
Never will buy from again for I never got my order and you can reach them at all. I did it thro PayPal and now rose wholesale said I gave them the wrong address so don't buy from them
I've paid for my order but have never received it. Where is it?
Dear Lillian,
Thank you for notifying us of your complaint.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which cause some delay.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
It is always fun when I receive my orders even though some take a little longer to arrive than others, love the deals so the wait is definitely worth it!
When m i getting my order HR**************i payed on the 9 june 2016 im still waiting on my order and you splitted the items into two
Reference for the first order is RS*******NL
Second order is NL*******9995
Dear songezwa,
We are sorry about the situation.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com.
Thanks for your understanding.
Yours sincerely,
Rosewholesale.com Customer Service
I order five items and received only four. The other one was outmof stock snd was to be shipped separately. After a month i received an email to rate the items including the one. Ot shipped. I sent an email and provided a ticket. Going to Rosewhole's customer service site is very hard as i cannot find my ticket and a place where to enter the required information.
Ill never proceed with my complaint and lost money but will never order from this online company anymore.
Dear Mario,
Thank you for your valuable feedback.
The precise shipping time can also be affected by many uncontrolled factors.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.
If any question, please email to support@rosewholesale.com.
Kind regards,
Rosewholesale Customer Service
If there was lower than one star I would rate it lower than that! 3-10 days for the order to process an order which is no big deal if you stick to it! It has been 15 days and the order still hasn't processed. Was supposed to be for the 4th of July and now definitely won't receive it in time. Oh and paid $17 for expedited shipping! It gets even better when NO ONE ANSWERS THE PHONE! And their voicemail is super sketchy! So there is no way to even cancel the order because they don't answer their emails or the phone. Maybe this is what it takes to get ahold of them! DO NOT GO HERE! SUPER DISAPPOINTING! Oh if you use their live chat option don't worry you will get an email shortly after stating your message had failed!
Dear Trevor,
We regret that our service and the items did not meet your expectation.
Some of the items were back-ordered which have delayed the delivery.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Thanks for your understanding.
Kind regards,
Rosewholesale Customer Service
Spiff side bang stylish black side bang. Nobby short brown curly synthetic wig. All the three wigs nothing like the pictures no side bang in the side bang wigs. The curly wig l cannot comment you can't even put it in even on a doll it does not shape it appears as a rushed job. What a waste of money and time. My other order item took long time to be delivered. If l can get my refund l will definitely return the wigs or throw them in the bin
At least I am grateful that I got my refund for the wigs which I purchased
Dear Blessed,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.Thank you very much for your understanding.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered over a month ago and just gor a confirmation today. I hope my order is correct when it gets here. Maybe move your warehouse to Southern Oregon and I will run it for you.
Dear Jacqueline,
Thank you for your valuable feedback.
For the delivery time, there are some external factors which cause some delay.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered a blouse, a swimwear, a dress, a shirt and yoga tights. Unfortunately the pants were out of stock and the helpful team gave me a full refund on them. The other goods arrived according to delivery times. They were packed well, in good condition and they fitted me. Clothes look good and are same as the photos.
I recommend Rosewholesale services!
I contacted rose wholesale because they sent me the wrong product and I hate it and would never wear it. It took me about ten goes to get my message sent and they said I would get a reply within twenty four hours when I checked there was nothing. I just checked my emails and had a response 3 days ago, I clicked the link and it told me the link was no longer valid. This is a disgrace and a rip off. I will be contacting the department of fair trading. I don't have much money and ordered a dress to wear to my daughters wedding!
Dear Debra,
We regret things did not work well for you.
Our customer service is available 24/7 on the livechat and via the tickets. If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8)
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Order one week ago two sweater... since no comfirmation abt payment, shipping, no email to contact.
Quite weird!
Dear Kyaw,
We regret that the issue has occurred.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosewholesale.com/m-article.htm?id=99.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Kind regards,
Rosewholesale Customer Service
Had I known it may take more than one month to deliver one shirt, I would not have ordered it. Most likely cause... they put all purchases made into a large container the size of a large semi/trailer. Once filled, it is then loaded onto a huge container ship. Then the journey begins!
BTW, the shirt I ordered was to have the American flag on it. Most likely made in China, where they still use slave labor and also child labor! And I bet that shirt bears a tag reading "made in the USA"! Thanks to our political hacks for wording it improperly. Ford is/was guilty of this same practice. AND they are allowed to lie to potential customers in order to gain a sale.
Back to the shirt I ordered. It has been over one month since I ordered it, and still NO sign of its delivery. Even with my best pair of binoculars!
Dear Joseph,
We regret that our service and the items did not meet your expectation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I ordered 8 2xl shirts that finally came almost 2 months later that fit my 10 year old son. The tags say 2xl but nowhere close. I had to give them to my son because there is no return plan at all. To say I'm highly disappointed would be an understatement.
Dear Dave,
Thank you for recent comments.
We offer the detailed measurement for each item, please refer to our size chart for the size you need.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Ordered shirt 6/16. No confirmation of order since. Got one automated response to several emails. Unable to access "Account". FOUND THIS REVIEW SITE. OBVIOUSLYY I AM NOT ALONE IN PROBLEMS WITH LACK OF COMMUNICATION. WILL CONTACT PAYPAL ABOUT GETTING MY MONEY REFUNDED.
Dear Larry,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the livechat and via the tickets.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service
I wish to write to commend the qualities of products I recently purchased from Rosewholesale online, the service was quite unique. I sincerely appreciate the value of the product and the speed in shipping, also, the quality of the product has made me to regain my lost confidence in shopping online. Rosewholesale are just truly the best in online shopping and quality of products.
I have been a client from rosewholesale for over two years, It even gave me the chance to start a small clothing business in my country and I really think they are a great supplier. Whenever I got a wrong item (wrong size, dirty fabric, etc) they ALWAYS refund my money within a short period of time. Additionally, they offer free points (rewards) that you can change for money and THEY REALLY DISCOUNT SUCH REWARDS FROM YOUR FINAL TOTAL AMOUNT. They have improved not only the sizes and design of their clothes but also, and most important, the quality of each piece. This is a great place to shop!
Spiff ultra side Bang is nothing close to picture. It look disgusting. I would not put that on my enemy. Color came brown. About to throw it in the garbage where it belong and call it a loss. Cute Neat Bang will not wear either. Very disappointed.
Dear Ingrid,
We regret things did not work well for you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Stay away from this company. Tried to contact them about the super delayed delivery and each time I clicked on the link to send them a message, I am back to the registering/login page. One month and no delivery! Please refund my account if whomever from this company read this review.
2) Received what is an obvious automated reply asking me (no kidding), to give them the "ticket" (order number I suppose), which is right on the title. I mean... Keep the crap and refund my account.
# 7/13- Got a refund with a note telling me to keep the merchandise... That I never received.
Dear Joel,
We are sorry to hear you've had difficulties to reach us.
Our customer service is available 24/7 on the livechat and via the tickets. If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8)
For delivery time, there are some external factors such as local customs which cause some delay.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
I appreciate dealing with a Company like Rosewholesale after having had some bad experiences with some companies on line. The clothes I have bought are good quality and a competitive price. My goods were delivered to me in good time, as stated. I have purchased goods from Rosewholesale on several occasions and whenever I have had a question it was dealt with in a timely, pleasant manner. They made me feel as though I was their most valued customer. I have recommended them to my friends and they are just as happy with their dealings with Rosewholesale as I am. Thanks Rosewholesale
You can get things at awesome prices. Shipping is a bit high, and sizes run very small, but once you know that it is easy going to find things that are really cute and that will fit perfectly. I shop there all the time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John,
We regret that the issue has occurred.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which cause some delay.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service