RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
This webisite fancies the dresses in their pictures but the quality of the cloth is very very poor. You never want to wear the cheap cloth material in a public place. I will always regret on the spending i made on the dresses i bought from this website. Quality matters!
I wish there was 0 star. You will never receive the item. You will simply waste money. Instead buy in store or online from trusty websites. This is simply a scam
Dear Amy,
Thank you for your valuable feedback.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Your case has been taken cared of by our support team in the ticket. We have contacted you about the order information and the solution. Could you please send us the reply?
We apologize for the inconvenience has caused.
Yours sincerely,
Rosewholesale.com Customer Service
It is a one of my favorite clothing websites ever. The price is reasonable and fast shipping. Please do double the sizing since they tend to run smaller.
Is it a scam?
No answers to my phone calls, chats.
I have no info on my order
Dear Dani D,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order.
Our customer service is available 24/7 on the livechat and via the tickets. If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8)
We have contacted you in the ticket with the order information. Could you please refer to your ticket?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
I love this website! I really enjoy browsing and shopping on Rosewholesale.com website! I always find items, both clothing and homegoods, that I really like at reasonable prices!
I ordered before and i am a 2x i ordered three. My daughter in-law that is a size 3 is wearing the clothes i bought. Ok now i figure one more try everyone deserves a second chance. OMG aarrrrggghhh i order a 5x size 5x thats right and its truly a size large. Now i have to pay to ship the stuff back, i'm done, if you cant try it on DO NOT order and especially from countrys where a size 3x is a size 3 F that. LOST MY BUSINESS
Dear Diana G,
We regret that our service and the items did not meet your expectation.
All items are made and shipped from China but we sell worldwide.
We do our very best to provide pretty accurate measurements in the size chart under product information.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com or submit a ticket here:
https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
I paid for a swimsuit as a gift for my wife and paid extra 10 dollars for delivery within 7-10 days... double that time and I still have not received anything though they definitely took my money. Twice it would seem. I got two payment confirmation emails and two tracking numbers though I only ordered once. Tried to call customer service and got a number that asked me to leave a message. Seems very fishy. Never have I ever had a voice-mail be my response during their stated hours of operation at any legitimate business customers service number. I want my full refund. Both of them it would seem. I don't even care about the swimsuit that I ordered. Obviously the time for that gift has come and gone. Total fraud. Paid extra also for tracking number that doesnt work. Now I have to figure out who to report this too and make sure they stop hitting my bank info for more payments.
July 19 2016--
So as of today after multiple communications with this company I retract my statements that this business is a scam. They refunded my money and told me I could keep my item if it did arrive and also gave me a coupon to make up for the bad experience I had with this order. I finally did receive my order today and it fit nicely. I am pleased with the way they addressed my concerns and tried to make it right. I will try this company out again in the future.
Dear Casey p,
Thank you for your valuable feedback.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We have contacted you in the ticket about it. Could you please refer to your ticket?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
These folks take your payment and never send the merchandise - It's a Scam.
Dear STEPHEN T,
We regret that the issue has occurred.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
I have been waiting for my item for 2 months still to no avail. I seriously want my money back
Dear Gosego,
Thank you for notifying us of your complaint.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which cause some delay.
I have followed up your case and has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
If you look at the size chart you can get the right size. Chinese make their clothes smaller and takes longer to get here. I put on a little weight so I found I could afford many newer style clothes through them. I get a lot of compliments on my new wardrobe. I haven't had a problem yet.
I received my throw pillows yesterday, 7/11/16! They look great so far, but I have to fill them up (the come without the filling, but that was stated in the description of the pillows) Once I get them filled up, I will post pics. My experience started out kind of negative, but once I was able to communicate with *******@rosewholesale.com, I was assisted satisfactorily and my package actually arrived within 14 days approximately. I'm a happy camper :)
Dear Michelle,
We are sorry about the situation.
Sometimes there may be delay between scanning events and the website's updates.
We have contacted you in the ticket about the solution and tracking information. Could you please refer to your ticket?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
I normally order 2xl from all suppliers as I love a bit of room whilst playing golf.
So after reading other reviews I ordered a 3xl orange shirt... it arrived after a week, I seriously can't get it over my shoulders... great looking shirt, but unless your stick thin... I recommend you look elsewhere...
WELL... it just goes to show that the company is reading these reviews...
I have just received an email from the company... apologising for any inconvenience & offering to refund the purchase monies back into my PP.!
Well done Rosewholesale...
Dear Steve,
Thank you for recent comments.
We offer the detailed measurement for each item, please refer to our size chart for the size you need.
Your case has been taken cared of by our support team. And we are now awaiting for your reply.
Could you please send us your reply?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Ordered four (4) XXL or 2XL shirts because I wanted larger than XL. Shirts arrived alright and were labeled accordingly, but reality is that all of them were more like a M or L at best. Definitely would not recommend both products and this company going forward.
UPDATE: After writing this review rosewholesale.com contacted me and refunded me completely including shipping, insurance, etc., and advised me that I didn't have to return the shirts.
Dear Doug,
We regret that our service and the items did not meet your expectation.
We do our very best to provide pretty accurate measurements in the size chart under product information.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.
If any question, please email to support@rosewholesale.com or submit a ticket here:
https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
They don't even care about people's hard earned money. I didn't pick up cash off the ground... I would love to get my money back so I can go shop elsewhere
Dear Karin,
Thank you for notifying us of your complaint.
I have checked that the parcel has been returned to us because the recipient refused it.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Purchased 5 items total $101 including postage then bank statement shows $136. Found out it was in U$ which is strange as purchased in Australia and item originated from Sydney, Australia. Fair trading and ACCC has something to think about.
Never had issues with hidden currency scam for online purchases.
Items arrived but degraded quality and size don't fit, they don't comply with standard sizing.
It's a Chinese owned company found after some research.
Stay away from this mobs. Rosewholesale, if you are reading this please refund immediately otherwise consequences in the way.
Readers, please stay away from dishonest mobs.
Dear Bernadette,
We regret that our service and the items did not meet your expectation.
Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. I have checked that we have received your payment USD101.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
I was cautious at 1st, but I have placed 2 orders now and I am very happy. You really have to look at the size chart and realize their clothing runs a bit smaller than American. Once you figure that out, there really isn't a problem. There is so much to choose from. I love the style and selection. I have also figured out that if the shipping is not that much more, go for the next step up, it makes a big difference. I paid $5.00 more and got my order in a week. Otherwise, don't be in a hurry, it will be about 1 month. I will continue to order from this company, because like I said, I am very happy!
You have quality product at a very good price, shipping is slow, sizing leaves a lot to be desired, if work on the last two items that would be great.
Dear steven,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
We ordered three 4th of July swimsuits and paid extra shipping coasts so they arrive on time and they didn't. But rosewholesale was willing to refund the products shipping fee and I was happy that after that the suits came in and actually fit. They're not as bad now but I will still never shop there again.
Dear Kylie,
I want to start by apologizing personally for your experience.
We have marked the processing time for all the items on their page, you can check it before you place the order.
We have contacted you in the ticket with the tracking information. Could you please refer to your ticket?
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Yours sincerely,
Rosewholesale.com Customer Service
I received the shipment of what i had ordered online, but the clothes were much to small. I usually wear somewhere between Medium and Large (European), but i looked like a stuffed sausage wearing it. To be fair, the fabric of the clothing was surprisingly good for the price i paid, but the sizes are very misleading.
If you plan to purchase anything here, make sure that you purchase 1-2 Sizes over what you would normally get. The sizes seem to be after chinese standard, and thus it is very different to European or American.
EDIT:
I've now heard back from Rosewholesale and they have refunded my order. Very good customer service as it only took one day from this review until they had sorted everything out.
Don't buy unless you feel like waiting 2 months or more to get your package. The tracking is horrible. To get any information is horrible. I placed an order in May and I still do not have it. I can't tell you quality of the material until I receive it.
Dear Ramona,
Thank you for your valuable feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which cause some delay.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sadaf,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience has caused.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service