RoseWholesaleReviews 3,303

We purchased a range of clothes, when they turned up the postage receipt indicated that they were shipped directly from China. They were terrible quality - probably the worst quality clothes we have bought in the last 10 years. This is a low level Chinese sweatshop with a Western style website. Buy at your own peril.

I ordered 3 shirts from this company. I am a Canadian size large. 1 shirt fit me and 2 were so small they fit my very slim 14 year old daughter. When I complained they answered me but offered no solution. When I complained to my MC (Bridgewater Bank) they declined to help me with it so I'm eating the amount I spent. DO NOT DEAL WITH THIS COMPANY!

This was their reply -

Dear Jason

Thank you very much for your recent message.

I am sorry for your issue. Could you send us the SKU number of the items that are not fit you? Then we will check them. How about giving you 40% compensation of the items? And you can still keep them.If you still want the full refunding, you need to return the items.As our company is in China, you need to pay for the shipping fee.So we don't think returning is a good choice. Wish your reply.

We sincerely apologize for any additional inconvenience that may be caused.

Best Regards

Vanessa

And this -

Dear Jason,

Thank you very much for placing your order with us.

We wish to apologize for any inconvenience that we may have caused. The items on our website made according by Chinese so some items maybe smaller. I can apply to offer you 6usd cash coupon as compensation, is it ok?

Best Regards

Maple

And my response here -

Cash coupon? A credit card refund for $10.00 would be good, what say you?

Ok, I have ordered 70.00 worth of stuff on the 27th of this Nov. I have not recieved my items as of yet, they are still enroute for 2 weeks now. Thanks to the reviews I think Im going to ask for a refund. This company is apparently a band of thieves and I really wish I would have done a little more digging around into customer reviews before ordering.

My order was broken down into 2 shipments, too; still haven't rec'd the last item, which seems to be coming from a different country. When using either of the tracking #s, absolutely NO info is usable. The entire thing is bogus. Nobody at Rose answered my enquiry. I ordered all L or XL, even though I wear a M. I ordered the soft, over-sized beige sweater that is described as a trench coat, with a picture showing it going down to the woman's knees... I'm 5'5" & it barely comes down to my waist. It doesn't even shut in the front. Another sweater has the sleeves sewn into the back of the garment, not the sides. When put on, it stretches the back taut, but has mounds of material in the front all bunched up. The cute pink coat with fur around hood is the ugliest shade of flamingo & the snap just came right on out of its hole, so it's broken before I even finish trying it on. Super flimsy material. The dress & other sweater in my order were also too small to wear. I already spent $34+ on shipping, & with all of the negative reviews about getting refunds, I'm not spending any more $$ on this website. There are no tags in the clothes. These are THE ABSOLUTE WORST quality clothes I've ever seen in my life EVER. Too bad, because the pictures are so cute... DO NOT BE FOOLED.

I was looking for a nice coat and was lured in via Facebook. I ordered a lovely coat on 18th November, ooh I was pleased. What a fool. 24th December a tiny thin package from China arrived. I opened it up to find the most awful, cheap, poorly made coat inside. The button holes are too small for the buttons, there are loose threads everywhere, it looks nothing like the photograph, it is a different shape... awful! Wool blend in the description - nope polyester and rayon. 1.5kg in the description - 0.5kg in the envelope and bag! Ok it was cheap but I could have done better in my 1st sewing class aged 12. I want my money back, they ask for an order number which doesn't seem to exist. Shame on you! DON'T buy from this site! Tell your friends! Photos of coat I ordered and what I received.

This company sucks, i ordered some clothes on 12/10/2014, i paid $40 extra for quick delivery i never received my order as off 12/24/2014. Its a scam, they will rip you off just like they did me. I am about to file a complaint on them.

I ordered a dress and two sweaters for my daughter for Christmas back in July. I was charged for all three and received only the sweaters. I have tried to contact customer service via "Submit a Ticket" on three different occasions, but have not heard back (even though the website says they'll contact you within 24 hours). Live Chat says to contact them during hours of operation and when you call, you get a busy signal. I am extremely upset!

Thank you I almost ordered $450 worth of clothing. :/

WARNING - - - - - -
I ordered 3 dresses from this company on 21st Nov 2014
According to the tracking it was delivered on the 26th Nov 2014
AND signed (according to them) by me
And unless i can be in 2 places at once i did not sign for them
I've been trying to get in contact with them, but no response as yet
Ive tried tracking my parcel using their tracking device & according to them my parcel does not exist. LUCKY for me that i didnt loose much, but they lost me as a customer

They were also nice enough to add a photo of my parcel to show? Me how stupid i was to believe in them

Was somewhat disappointed - placed my order then read the reviews. I only received 1/2 my order so I assumed I was added to the victim scam list. WRONG - the other half of my order came today! It was delivered about 3 weeks after the first 1/2 but I did get it - and no extra charges. I think maybe people need to be a little more patient when ordering on line. Some of my order came from the Netherlands - so I understand the delay.

Order on Nov. 25,2014. Still have not received a thing. Sent a few emails and only get back that the order has been shipped and everything is in chinese. My last 2 emails went unanswered. What a scam and now they have the nerve to still send emails to my account and want me to buy more. Really!

I wear L to XL which is what I ordered, could not even get it on! It fit my 10 year old granddaughter! There is no refund if clothes do not fit only exchange which of course in this there wasn't any larger sizes. I was told they would give me a 15% discount which they did not do.
I would not recommend doing business with this company. I'm out over $100 which they do not care about it and obviously lied about giving me a discount due to loss.

I shop on-line 90% of the time and I have never come across a company that will not take wrong size clothing back and then lie to you about giving you a discount. I think people should know how RoseWholesale treats customers.

Ordered early Dec and still waiting. Communications poor, wish I´d known it was a scan before I ordered.

I thought ordering these items in early November would ensure arrival by Christmas, but I am very frustrated by the lack of an expected delivery date and I am starting to fear that I have wasted my money on a scam. Christmas is in 3 days and I have very little hope that my package will be here.

I just found all the reviews and I wish I would have found them before. I placed my order on November 1st and still have received my order. They send me an email stating that it had been shipped. I contacted them on December 1st - allowing 1 month for delivery from China and they told me it was being shipped then...
It is now December 22nd and all of my orders were for Christmas presents. They will all be returned and I will not be paying for ANY shipping or RESTOCKING fees based on the poor customer service. All I have gotten from them is apologies but nothing has been resolved

Hello. I receive two of three dressses that i order today. Order No: H**************

I order:
A. Long Sleeve Color Block Round Collar Striped Casual Cotton Blend T-shirt For Women SKU: YM*******
B. Voile Splicing Translucent Stylish Scoop Neck Long Sleeve Women's Chiffon Blouse SKU: *******
C. Sexy Women's Plunging Neckline Long Sleeve Bodycon Lace Dress SKU: *******

And the last one (SKU: *******) didnt came in the package.

I need to send it to me and give me back $5.00 in my credit card for the shipping process that i paid twice because your mistake.

I place an order 11/17/14 for about 160 dollars of clothing, 3 coats 2 dresses... I paid about 60 for shipping including tracking and insurance, This company only ship only 2 items with a tracking number, when I asked them about it they told me that what I paid was not enough to cover all of the items with a tracking number... they also told me that they shipped the rest without tracking and that it would take about 25 days to arrive, as of today 12/22 they have not arrived, they have now just change their lead time to 45 days and I am just suppose to wait for the items since they claim that the last of my order shipped December 2nd. I understand long lead times but I don't understand paying for tracking and insurance and receive nothing. I will never shop from this company again, I will file a claim with my back for fraud.
Do not shop from this place you may be lucky and get your items but there is a big chance that you will not.

Frustrated!
I placed my order on 12/5/14 for Christmas gifts. I am still waiting, and the tracking information is horrible. I understand when going a long distance it would be difficult to have an exact delivery date, but there is NO time frame. Not only do I not have the ordered items, but I no idea when they'll be arriving... or IF they will arrive. I wish I'd found this site before placing my order. I guess the old adage is true, if it sounds too good to be true, it probably is. It's scary to know you have given your credit information out. You put good faith in a company, and expect a little more in the way of customer service. I can only hope that if my items ever arrive that the quality will make up for the delay.