RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I placed an order from this site in hope that it would be here for Christmas on 12/10... it is now 12/22 and I haven't recieved a tracking number, an email saying that it was shipped... and I paid extra for expedited shipping... WTF?!?!?!?!? I got an email earlier saying that the items would be in on 12/19... well. It's the 22nd... where is my tracking number... this is NOT a good impression for a first time buyer!
Great selection of clothes, shoes and accessories. Cheaper than many other sites that offer the same items with less shipping cost. Fast delivery and you get what you pay for. Purchased from them multiple times and will buy again.
It's been about a week since I have ordered about 165 US dollars worth. All i received was an e-mail saying that they received my payment and i got nothing. No tracking number or anything. I wanted to know what was going on and clicked customer support center to find out that they needed picture of my card and photo ID to insure a credit card fraud? So i tried to send them the pictures but every time i tried the site would turn out to be error and would not let me send anything. So now i am lost... i can't contact them. I tried calling and the phone line is always busy... wouldn't even let me send them e-mail... i will most likely call my bank and get my money back since they don't reply nor get in contact with the customer service. DO NOT buy stuff from this site. This site is not ready to sell products to customers.
Dear silro,
We are sorry for the delivery time. Could you send us your order number or the emai address? Then we can check it and give you the order status. Wish your reply.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosewholesale customer service
I placed two (2) orders and neither of the references number are any good,
Dear Denise,
We are sorry for the delivery. I have asked my colleague to check it for you. Please give us the time to contact their post office. Then we will give you the solution.
Best Regards
Rosewholesale customer service
Ordered 2 items, received in a timely manner however, the ladies blouse I ordered wouldn't fit a 2 year old and the dress... omg... doesn't look anything as pictured... both items very cheaply made.
When items arrived there wasn't any packing slip or receipt... How can I return this crap and get a refund?
Dear Janet,
Thank you so much for your important feedback.
I would like to start off by telling you that we are so sorry about the size problem.
We have send you the solution to your ticket, the number is T39555636096. Wish your patience to check and reply.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Best Regards
Rosewholesale customer service
Ordered a dress and top in XL suppose to fit 14-16 English size neither would fit the daughter of a friend who is a size 8. I am a 14 and wouldn't attempt to try them on. The dress was badly made and poor quality. The top not bad but neither looked like the pictures.
Dear Janet,
We are sorry for your size problem. You can log in your account and you will find the order number.If you still can not check it, you can tell us your email address and then we can also check it. Wish your quick reply.We want to give you the solution.
Best Regards
Rosewholesale customer service
These clothes look nothing like photography.
Shocking quality, badly made, awful fabric... it looks like a child has done the sewing, threads everywhere. I couldn't believe how bad it was!
My mother had the same response... terrible. DONT BUY!
Dear Aimee,
We are so sorry for the quality. Could you send us your order number or the email address? Then we can check your order and give you the satisfied solution, all right? Wish your quick reply.
Best Regards
Rosewholesale customer service
HORRIBLE, this is for kids I dont EVEN think kids would want to even wear these so uncomfortable " NOT FIT RIGHT" clothing.
SIZES ARE BASE UPON TINY SKINNY JAPANESE GIRLS NOT FOR USA. Even though I am asian I lived my life in the US. I see where the "Asians" basics design comes from and for god sake,
Please do not do business in the USA if you do not know how to accommodate the US citizens.
Dear K,
I am sorry for your problem. But the order number is incompleted.So please check your order number and wish your reply. Then we can check your order status and give you the answer. Wish your kind understanding.
Best Regards
Rosewholesale customer service
If I could I would give it lower than a one star. I like the rest of you got ripped off. The clothes look NOTHING like what I ordered and are so tiny I can't believe it. I was careful to follow the sizing chart they provide and ordered XL things. Most would maybe fit an 8 year old. One shirt that I ordered XL I could barely get on. And was 10 inches apart from one side to the other. So I looked at the size and there was literally no tag on it anywhere. So certainly no matter what you order they pull it from a heap of all of the same and chuck it in a bag. I wasted $80 on 8 tops. Only 1 of them is wearable.
Terrible Terrible Terrible... over 4 months now and still waiting for my order to show up. I got a hold of someone one month ago and told them that If I wasn't going to receive my sweater before summer, then to refund my money... oh no, they tell me. You should have it soon... one month later... still waiting and I am freezing... never order from this crapfest.
I tried Rose Wholesale only based on their website. It took almost 2 full months to finally receive the three items I purchased. I didn't realize it came from China by way of the Netherlands... what? This was a good learning experience for me. It reminded me that indeed one gets what one pays for. I bought two garments and a novelty watch. Both of the garments are of poor quality and fit, just awful, not even close to the very chic look they had online. Very disappointing. I would not recommend this company's products to anyone. I will give the two garments away to the local Goodwill, they might be OK for a kid's costume. The novelty watch is fun, but the quality is terrible.
I'm a first time buyer, but will be my first and last time that i buy from this people. I ordered a item on 11/22/14 and on 12/20/14 i still waiting. Why i didn't see this negative reviews?.
Dear manuel,
We have send your order status to your ticket and please check it. You will see the tracking information. Have a nice day.
Best Regards
Rosewholesale customer service
I SO wish I had read reviews before I ordered. I did receive the dress but it came from China and it was microscopic. A medium was more like an extra small. My daughter, who wears a medium, couldn't even zip it. I have requested to return it three times so far. NO RESPONSE. I can't even FIND a customer service number to call. I am so sorry I bought from this company and I'm glad I only bought one thing. STAY AWAY FROM RoseWholesale!
Dear K,
We thank you for providing us with important information about your situation.
I would like to start off by telling you that we are so sorry about your problem.
We have send you the solution to your account of sitejabber.We want to solve your problem as soon as possible. Wish your reply.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service
OMG! The customer service number is busy and you can not get through. The order tracking is a joke and does not provide date of delivery. I wish I had seen all of these BAD reviews before ordering through Rosewholesale. I order items to be for Christmas Presents on 12/4, have not received the order as of today 12/19 and will be having charges credited back to my credit card if they are not received in time for Christmas. Lesson learned!
Dear Bobbie,
Thank you for informing us about your shopping experience.
We have shipped your order status to your account of sitejabber and please check it. Wish you receive the packages soon.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosewholesale customer service
DO NOT ORDER FROM THIS COMPANY!
I purchased an item back in September. The item did not "ship" until November, and I have NEVER received it. RoseWholesale is claiming that it was delivered and refusing me a refund. Their customer service is a NIGHTMARE. I have been in communication with this company daily for months - giving me the runaround and refusing to issue me a refund for a package I never received.
Dear JESSICA,
Thank you for taking your time to write your review!
First, I want to start by saying how sorry we are about your problem.
We are sorry for the delivery. Have you gone to your local post office to check your package? The order number you gave us is not right. Please check it and wish your reply.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Best Regards
Rosewholesale customer service
I orderd over $100 worth of items and they were shipped out 11/26/14 and still have not received anything, can not track the items with the number they gave me, and have not received an email on shipping the rest of my items! On top of that the Email for support they gave me does not work! This site is a scam!
I wish to say thank you for providing valuable feedback to us.
We have send the order status to your email. Please check it.
We wish to let the customer know that we are extremely sorry for their disappointment.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We did not live up to our own expectations and want to say how very sorry we are.
Best Regards
Rosewholesale customer service
I am so glad I found Rose Wholesale, this is my second order and I have ordered a total of 14 items and love them all! I am telling all my family and friends to check this web site out! The clothes are really cute too! Everything is so affordable and the quality is great!
Sent the wrong color and the size was for a child, not an adult. Did not even read my email and just told me "it was delivered". They are a joke!
Dear Linda ，
We're extremely grateful for your constructive feedback.
I want to start by offering a personal apology to the customer affected.
We have replied your ticket, please check it and wish your reply.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
We disappointed our customer here and would welcome the opportunity to make this right.
Best Regards
Rosewholesale customer service
Items take 4+ weeks, not 3-7 days. They refuse refund, only exchange on out of stock items. They still have not processed my refund on an item I ordered in October. It's December. All items come in an XS, including the Plus Size
Dear Tonya,
I wish to say thank you for providing valuable feedback to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We have send you the solution to your ticket and please check it, wish your reply.
We processed the refund for this order on 12/11. It should show up on the customer's credit card account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Best Regards
Rosewholesale customer service
DO NOT... I repeat Do not order anything from this company it is the biggest scam ever... They will take your money out in a heart beat, and give you some bogus $#*! excuse on your order... They claim I only ordered two Items 17 days ago, that I have not received, when I ordered four. They have charged me for all four items... I contact them daily with no response... If you look at their replies they are all generic... This company needs to be closed down, and reported. I am going to contact PAY-PAL, and post bad reviews every where I can... I can them ******* stars... wish they had negative stars...(But they can't send you what you ordered so why would they)... very dissatisfied... If I do receive my items, and a good explanation I will review them as I fill that as a consumer I was treated...
Dear kathy,
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing for your experience. We really want to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We were perhaps even more upset about this than our customer was.
Best Regards
Rosewholesale customer service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Giovanni,
We're extremely grateful for your constructive feedback.
First, I want to start by saying how sorry we are about your problem.
We have send your order status to your email. Please check it.If you have any other question, please don't hesitate to contact us.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service