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I was sold fraudulent items from one of their sellers. As a company they offer ZERO customer support and tell you to work it out with the seller, despite the fact that I was deceived and sold items that were not as listed. After countless emails between the myself and the company and myself and the seller I was able to get a refund for the fraudulent items. I had to pay over $25 in shipping out of my own pocket to return the items. I do not recommend shopping with this service, they provide no support should a transaction go wrong. Many hours and dollars wasted on my end. I would give zero starts if I could.
Tip for consumers:
Avoid this site!
Products used:
I purchased fans - when I received them they were in the advertised box, but the actual fans were not the advertised brand or function.
DO NOT ORDER FROM THIS COMPANY!
I purchased an item back in September. The item did not "ship" until November, and I have NEVER received it. RoseWholesale is claiming that it was delivered and refusing me a refund. Their customer service is a NIGHTMARE. I have been in communication with this company daily for months - giving me the runaround and refusing to issue me a refund for a package I never received.
Tip for consumers:
BUYER BEWARE - THIS COMPANY IS A SCAM!
JESSICA hasn’t received any thanks yous.
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Empty.
Dear JESSICA,
Thank you for taking your time to write your review!
First, I want to start by saying how sorry we are about your problem.
We are sorry for the delivery. Have you gone to your local post office to check your package? The order number you gave us is not right. Please check it and wish your reply.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Best Regards
Rosewholesale customer service